Topic : Installation appears stuck on a plain blue screen

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nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 7:32 PM
 

I'm upgrading my 20" iMac (Core Duo) at the moment and the installation 'completed', then the computer rebooted and it has been sitting on a plain blue screen for the past 30 minutes.

There is no progress indicator of any sort but I can occasionally hear the hard drive seeking.

Should I restart my Mac or keep waiting???

Thanks,

Paul

iMac (20") Intel   Mac OS X (10.4.10)    
shanty140

Posts: 27
From: St.Albert, Canada
Registered: Sep 22, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 7:33 PM   in response to: nitramluap
 

phone apple

Macbook      
nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 7:53 PM   in response to: shanty140
 

I'm on the phone to them and they can't help!!

iMac (20") Intel   Mac OS X (10.4.10)    
riobao

Posts: 2
From: Arteixo
Registered: Oct 27, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 6:24 AM   in response to: nitramluap
 

El disco duro tiene que llamarse "Macintosh HD" es algo que ha resuelto el gran gurú gaiteiro el primer día de la instalación.

Powerbook   Mac OS X (10.4.10)    
Royce Walthrop


Posts: 166
Registered: Jul 13, 2001
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 7:50 PM   in response to: nitramluap
 

"Should I restart my Mac or keep waiting???"

You really have no other choice at this point - other than to re-start actually power down and start-up - and pray!

Did you have any non Apple devices plugged in the USB or FireWire ports? If so ... disconnect them before you do the power down and re-start.

Good luck!

iMac C2D 20"   Mac OS X (10.4.10)   2GB RAM + iPhone 8GB  
nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 8:04 PM   in response to: Royce Walthrop
 

Rebooted.

Same problem. The question is: If I wait, how long is too long?

sigh

Paul

iMac (20") Intel   Mac OS X (10.4.10)    
Royce Walthrop


Posts: 166
Registered: Jul 13, 2001
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 8:29 PM   in response to: nitramluap
 

Even 5 minutes is too long.

I sincerely hope that you backed up your data before you installed 10.5.
If you did - then I would suggest that you try the whole process again from the beginning.

But this time ... when the installer screen comes up - choose Disk Utility from the drop down menu bar - and verify and repair the hard drive.

What type of install did you do?
Did you have a bluetooth keyboard and mouse that you were using when you installed? If so - try it with wired components.

I don't know what else to tell you. I'm sorry.

iMac C2D 20"   Mac OS X (10.4.10)   2GB RAM + iPhone 8GB  
nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 8:43 PM   in response to: Royce Walthrop
 

I did an upgrade.

I'm trying it again (the upgrade that is) with the wired keyboard/mouse to see if it irons out the wrinkles the second time around. I didn't do a backup... actually, I should clarify that... I used the Backup program which repeatedly failed to do the backup. I gave up after a few days.

I have most of the important info accessible but I'm not keen on wiping the drive. If it comes to that stage I'll reboot it in target disk mode and suck ALL the data off it - that should work, shouldn't it?

Anyhoo... another 45 minute wait to see if anything has changed. I'll report back.

Thanks for the help everyone.

Cheers,

Paul

iMac (20") Intel   Mac OS X (10.4.10)    
Mireille Green1


Posts: 757
From: Kansas
Registered: Oct 26, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 9:13 AM   in response to: Royce Walthrop
 

How do I get the disk utility
When I start from the disk it goes directly to choose the drive to install to
Thank you in advance
Desperate Mireille

MBP   Mac OS X (10.4.7)    
Metalizer

Posts: 3
From: Ireland
Registered: Mar 25, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 12:25 PM   in response to: Mireille Green1
 

use the Finder drop down menus (on top of screen) to access Disk Utility.

G4 PB & G5 Dual PPC   Mac OS X (10.4.10)    
volksapple

Posts: 2
Registered: Jul 12, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:04 PM   in response to: Royce Walthrop
 

Just wanted to share the results of my call with Apple Care.

I called with the same problem many of you have reported.
  • 15" MBP
  • Selected Upgrade
  • Ran through the install
  • Rebooted
  • Blue screen, black cursor, no activity

I waited about 30 minutes before forcing the reboot. After bootup, same screen. I have Apple Care on the MBP so I called in.

The rep told me that rebooting can actually cause damage if the system is going through it's HD verification process. He also said it can take up to 2 hours on my model of Apple. He gave me a case number and said to wait 2 hours, and if there's no change call back for more diagnostic steps.

I'll update the post as things change.

MBP   Mac OS X (10.4.10)   20" iMac  
Doug Mcilvain


Posts: 4
From: Janesville, WI
Registered: Mar 12, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:19 PM   in response to: volksapple
 

Ok, since my last reply I have re-installed the leopard upgrade. Blue screen. I will wait as I have seen many do since it seems to be the only thing I can do now. I will just leave it sit there and use this nasty hp with windoze xp at work.

**12" Powerbook G4**/**Dual 2.5 GHz G5**   Mac OS X (10.5)    
Doug Mcilvain


Posts: 4
From: Janesville, WI
Registered: Mar 12, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:28 PM   in response to: Doug Mcilvain
 

hmmmm. I feel like a windoze user now. I have re-installed and it has been sitting there with a blue screen for4 1/2 hours. Not good. I am not installing this on my desktop since I need one computer to work. Speaking of work...don't have a work computer as of now.

**12" Powerbook G4**/**Dual 2.5 GHz G5**   Mac OS X (10.5)    
volksapple

Posts: 2
Registered: Jul 12, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:27 PM   in response to: volksapple
 

I grew impatient after the first hour and rebooted to DVD and then reinstalled chosing the Archive / Install option. That worked just fine.

Everything came up, and works and I'm now enjoying this slick new OS. Despite this small hiccup, it's far better than any Windows upgrade I've suffered through in the past.

MBP   Mac OS X (10.4.10)   20" iMac  
mikesharkey

Posts: 7
From: Australia
Registered: Oct 25, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 8:41 PM   in response to: nitramluap
 

Same thing happened to me, I powered down, restarted and waited around 10 minutes. It loaded up fine. Just wait it out.

MacBook Pro   Mac OS X (10.4.10)   Mac OS X 10.5  
nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 8:44 PM   in response to: mikesharkey
 

That is the next option if it does it again - I'll leave it overnight if I have to!

:)

Paul

iMac (20") Intel   Mac OS X (10.4.10)    
nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 11:58 PM   in response to: nitramluap
 

Well, it worked (sort of).

I watched the Leopard video, nice the first time. and then it asked me for all sorts of data, which I couldn't enter as the keyboard refused to work for some bizarre reason (it was working before).

It wouldn't recognise that any users were already installed on the computer.

The installation log listed over 500,000 errors - all sorts of weird things.

Disk Utility reported no problems prior to the install or after it - and it showed that there were 2 user accounts and that the data was still there...
Nothing but the keyboard & mouse was plugged into the iMac during the installation process.

So...
I'm using the Macbook, connected to the iMac in target disc mode and connected to a 1TB external drive and I'm copying everything in my User folder to this drive.

I've had a look through all the other folders and I don't think there is anything of importance (that I can't install again) in them Root/Library, System/Library, etc.

I have 4 hours to wait until it has copied, then I'm erasing my iMac and doing a fresh install.

That better bloody work. What a waste of a day...

Paul

iMac (20") Intel   Mac OS X (10.4.10)    
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:49 AM   in response to: nitramluap
 

nitramluap,

All the problems you have had indicate a major problem with your system, almost certainly one that existed before you tried the install. (The inability to complete a backup should have alerted you to this.)

In Disk Utility, what partitioning scheme & file system are displayed for your drive? What is the S.M.A.R.T. status?

Also, have you added or replaced any RAM with third party components? You may want to run Apple Hardware Test from your original installer disk to look for problems as well.

Good luck!

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:55 AM   in response to: R C-R
 

Disk Utility reported no problems at all but something was messed up.

I've copied all my data to an external drive (via my Macbook) using the iMac in target disk mode - thank goodness for that option!!!

I have 28 minutes of a clean install of Leopard to go and hopefully all should be well.

I must admit, I prefer a clean install to an upgrade but I thought Apple would be better at it than Microsoft - at least from all the posts I've read about how easy it has been for most people.

This could be a blessing in disguise really. I'd rather deal with the problems now (and solve them) than have them show up down the track.

Paul

iMac (20") Intel   Mac OS X (10.4.10)    
4F!ller

Posts: 14
From: Germany
Registered: Sep 28, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:00 AM   in response to: nitramluap
 

I just talked to Apple Phone Support and they said, that's normal that you have to wait a long time on the blue screen because Leopard is checking the whole harddrive after installation. Up to one hour is "normal" (I asked for my iBook G4). ...we'll see what my iBook will say in about an hour ;)

iBook G4, iMac Intel   Mac OS X (10.4.10)  
nu-gfx

Posts: 9
From: Cologne, Germany
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:04 AM   in response to: 4F!ller
 

OK, I will try that. Let us see what happens...

IF that is true and Leopard is just checking the disc it would have been nice to implement a little message that tells you that instead of just looking like a sitting duck...

PowerBook G4      
4F!ller

Posts: 14
From: Germany
Registered: Sep 28, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:07 AM   in response to: nu-gfx
 

nu-gfx wrote:
OK, I will try that. Let us see what happens...

IF that is true and Leopard is just checking the disc it would have been nice to implement a little message that tells you that instead of just looking like a sitting duck...

Exactly what I thought :) still waiting in front of a cursor

iBook G4, iMac Intel   Mac OS X (10.4.10)  
nu-gfx

Posts: 9
From: Cologne, Germany
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:36 AM   in response to: 4F!ller
 

Still waiting as well... But the disc does not seem to do that much. I can hear it working every few seconds but not all the time. But since the vents are still blowing big time I guess there is happening something under the hood of my PowerBook...

PowerBook G4      
nitramluap

Posts: 55
From: Australia
Registered: Aug 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:05 AM   in response to: 4F!ller
 

Sounds a bit odd to me.

If it was doing something important Apple, put a progress indicator on the screen! I'd say they're stalling until they work out what exactly is going on...

Paul

iMac (20") Intel   Mac OS X (10.4.10)    
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:55 AM   in response to: nitramluap
 

nitramluap wrote:
If it was doing something important Apple, put a progress indicator on the screen! I'd say they're stalling until they work out what exactly is going on...

A great idea but probably an impractical one, since the OS isn't going to load until the early part of the boot process verifies that the file system is OK. IOW, the message & the code to drive it would have to load from what is being tested, which defeats the purpose of testing it beforehand.

IOW, the blue screen is what you see before the OS loads from the drive so anything it would display would have to be in non-volitile memory in the Mac itself. There are better uses for this.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
ChopperPilot


Posts: 13
Registered: Jan 1, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:44 AM   in response to: 4F!ller
 

That's not normal... I installed 10.5 on my PowerBook G4 in less than an hour but I am having problems with my Power Mac G5.

Power Mac G5 Dual   Mac OS X (10.4.10)   PowerBook G4 & Windows XP at work (Yuck)  
Robert Rogers


Posts: 145
Registered: Apr 10, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:56 PM   in response to: nitramluap
 

upgraded my macbook pro intel and after waiting endlessly for the blue sceen things started...Scary. Trying to upgrade my imac corduo next than imac 24"intel cor2extreme and than will do a clean install on my mac pro intel. Keep you posted.

2.66 dual intel mac pro   Mac OS X (10.4.10)    
Robert Rogers


Posts: 145
Registered: Apr 10, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:04 PM   in response to: nitramluap
 

installed upgrade on second intel mac with no problems. Will try clean install on mac pro next. Sorry for the trouble a lot are having. Hope someone can figure a common thread.

2.66 dual intel mac pro   Mac OS X (10.4.10)    
Richard Starling

Posts: 36
Registered: Sep 7, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:23 PM   in response to: nitramluap
 

Having gone through Archive and Install and ended up with a successful Leopard installation how long should the Previous System folder be kept? Can it be dumped once you're happy with the installation?

MacBook Pro C2D 15"   Mac OS X (10.4.10)    
Stanley Tan

Posts: 53
Registered: Oct 26, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:47 PM   in response to: Richard Starling
 

Yes, you can delete the system folder after the installation. Make sure everything works fine before you delete it. Just drag it to trash.

Mac Mini, MacBook      
Adam Conover

Posts: 12
Registered: Nov 15, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 9:23 PM   in response to: nitramluap
 

I am having exactly this problem -- after half a day's work, I still cannot get past the blank blue screen. I left it for about four hours, with no result. A check of the system.log (via single-user mode) seemed to imply (to my educated-layman's eye) that the loginwindow process was repeatedly exiting and restarting itself -- there were multiple error messages to this end in the logs. I've tried all the suggestions here, and none have helped -- I can't boot into safe mode. Considering that this is at least the second thread I've seen here with this problem, it looks like this is not an isolated issue. Does anyone have any ideas?

dual 2Ghz G5, 1 GB RAM   Mac OS X (10.3.6)    
mikesharkey

Posts: 7
From: Australia
Registered: Oct 25, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 10:02 PM   in response to: Adam Conover
 

Adam, have you got any external drives, USB hubs etc. connected? I had heaps of stuff connected to my laptop, I disconnected this before I restarted and this seemed to help?

Sorry I can't help you more, that is a real shame.

MacBook Pro   Mac OS X (10.4.10)   Mac OS X 10.5  
Adam Conover

Posts: 12
Registered: Nov 15, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 10:31 PM   in response to: mikesharkey
 

Nope, I have nothing else connected. I'm trying Archive and Install now (as much as I hate to -- reconstructing that much of your setup is not fun.) I'll let you guys know how it works. As it is, this problem seems common enough that it deserves a knowledge base article or two. (I can also post logs if anyone here is interested in debugging the issue further.)

dual 2Ghz G5, 1 GB RAM   Mac OS X (10.3.6)    
Wingrove

Posts: 138
From: Sydney
Registered: Jul 9, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 10:35 PM   in response to: Adam Conover
 

hmm yes its not really launched yet and already theres plenty of grief out there
jeez don they test this stuff

Mac Book Pro 17"   Mac OS X (10.4.10)    
Perapoika


Posts: 24
From: Sydney
Registered: Sep 25, 2003
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:17 AM   in response to: Adam Conover
 

Installed perfectly on my current model Mac mini.

However, it has killed my iMac G5. Unplugged everything except for USB keyboard/mouse and still didn't help. Running disk utility on the DVD didn't show any errors. Tried running the upgrade again but still the BSoD.

I guess I'll have to boot it up in FW disk mode and copy everything off and try a clean install. No big deal, just very annoying and very time consuming (so glad for FW disk mode).

Not a very good start at all. My other Macs (Macbook, PB, and iMac G4) will be waiting some time until this is sorted ...

15" iMac G4/12" PB/20" iMac G5/Macbook/Mac mini   Mac OS X (10.4.10)  
Wingrove

Posts: 138
From: Sydney
Registered: Jul 9, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 25, 2007 10:18 PM   in response to: nitramluap
 

phew not just me!!!

i had this issue with my mac pro and my 17"MBP had to force restart both of them.. now having mail quitting issues big time and havent even really tried much more beyond that.... but maan when stuff works its fast
j

Mac Book Pro 17"   Mac OS X (10.4.7)    
Ncikstar

Posts: 5
From: Sydney Australia
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:43 AM   in response to: nitramluap
 

I had the 10.5 install hang midway thru the 'Installing' screen on my trust old mac mini. It didnt move for about an hour so I hit the power off and disconnected all additional devices (2 x LaCie HDDS, EyeTV box, Apple TV) and changed from wireless mouse to wired.

So far so good - the install has now proceeded way beyond where it was and tells me I have 15 mins left (the estimates that the install for time to complete are way out btw).

Will post any more probs if arise.

Mac Mini PPC and Intel Macbook Pro   Mac OS X (10.4.10)    
Poodfy

Posts: 2
From: Australia
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:58 AM   in response to: nitramluap
 

same blue screen hanging problem with my iMac G5
tried reinstalling, disk repair, remove printers etc... but nothing.

worked perfect on my macbook pro (core duo) though.

apple please help us!!!!

iMac G5 & Macbook Pro (Core Duo)   Mac OS X (10.4.10)    
nu-gfx

Posts: 9
From: Cologne, Germany
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:22 AM   in response to: nitramluap
 

I rescieved my copy of Leopard today and it is the same thing here with my PowerBook G4. It keeps getting stuck with the empty blue screen while booting. I tried rebooting a few times but it does not help at all. The vents are blowing foll throttle so something is calculating, I guess. The mouse is moving but that is it. I am waiting for an hour now. - Needless to say that I am ****** a bit ;)

PowerBook G4      
nu-gfx

Posts: 9
From: Cologne, Germany
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:18 AM   in response to: nu-gfx
 

Maybe I should add that I did a straight update of my 10.4.10 and did not install the custom language support and some printers. Everything else remained standard.

PowerBook G4      
AKAMAC

Posts: 3
Registered: Dec 8, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 7:09 AM   in response to: nu-gfx
 

Nu-gfx

I have the same problem. Bought Leopard...and installed it on my G5 at 11:30pm. Walked away from the install process after the bar said it would tak an hour or so to complete. I came back to the machine 3 hours later and all I saw was a blue screen with the little circular power meter going round and round. I went to bed and just got up at 6:15am. The screen was black, so I moved themouse and still, all I saw was the circular power meter. I rebooted and now I am stuck at a blue screen!!! I am a little worried. I thought it was just me, but it looks like this could be a major bug. I have been on hold with Apple for 20 minutes. It's now 7:08 am and I need my desktop for work.

G5   Mac OS X (10.4.8)    
Joshua Powell

Posts: 42
From: Farnham, Surrey, UK
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:58 AM   in response to: nitramluap
 

No problems installing here on my 3 month old white Macbook. There was a blue screen at first boot but it only lasted about 1 minute.

Macbook 2.16 GHz   Mac OS X (10.4.10)   Actually using Leopard Final  
fc104

Posts: 1
From: Australia
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:02 AM   in response to: nitramluap
 

Same problem, tried repairing & rebooting, no luck just the blue screen & no hard disk activity !!!!!

Someone at Apple needs to respond.

iMac 20" 2.4 Ghz Core 2 Duo   Mac OS X (10.4.10)    
Stm10

Posts: 3
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:15 AM   in response to: fc104
 

Where are the Apple support people in this thread?

Surely someone should be posting to let us know this massive issue is being looked into and that hopefully there will be a solution for us soon!

I too have the blue screen and after waiting over one hour switched my MacBook off and now everytime it boots up again it still hangs at this blue screen!

Apple: GET SOME TO RESPOND IN THIS THREAD ABOUT THIS ISSUE ASAP

     
nu-gfx

Posts: 9
From: Cologne, Germany
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:19 AM   in response to: Stm10
 

I guess there are still in bed sleeping since it is around 5 a.m. in Cupertino... ;)

PowerBook G4      
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:46 AM   in response to: Stm10
 

Stm10:

This is a user-to-user forum, not a user-to-Apple one. It is pointless to address anything to Apple here -- you are just talking to other users. If you have problems or comments that need Apple's attention, call Apple support.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
DaFrenk

Posts: 16
From: Netherlands
Registered: Oct 25, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 5:21 AM   in response to: nitramluap
 

Have the same problems here. I am trying an Archive & Install now, because it might have something to do with 3rd party startup items.

Almost done checking consitency of the disc.

MacBook   Mac OS X (10.4.10)   2GB Ram installed  
Albert Li

Posts: 29
Registered: Aug 18, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:11 AM   in response to: DaFrenk
 

Same problem here. I was trying to install Leopard onto my MBP ext. HDD clone. The installation went fine, took about an hour, but when it rebooted itself. It got stuck on the blue screen. I waited for 35 min, read this post, shut it down, restarted, and same thing happened again.

After booting back to the Tiger, I reformatted the ext. HDD and start cloning it again now. What should I do next? 1) Try to "upgrade" the master HDD without attaching ext. HDD, or 2) Do the "archive and install" on the ext. clone? Any idea? Thanks for any input!

Albert

     
4F!ller

Posts: 14
From: Germany
Registered: Sep 28, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:25 AM   in response to: Albert Li
 

To minimize your phone costs:

I just called the Apple Support again and they said I should wait two more hours (three now) because the harddrive scanning takes more time than with Tiger becaus it also does some repairs. Yes, this sounds also strange for me but I'll wait. * sight *

It seems to me that they don't really know about the problem yet.

I'll inform you about changes and the next call in about 2 hours ;)

Andreas

iBook G4, iMac Intel   Mac OS X (10.4.10)  
JayBird1979

Posts: 4
From: UK
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:28 AM   in response to: 4F!ller
 

Dont hold your breath. I left mine for about 8 hours total and nothing.

iMac CoreDue 20"   Mac OS X (10.4.10)    
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:30 AM   in response to: JayBird1979
 

Just curious, but how is it that you have had Leopard for 8 hours?

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
nu-gfx

Posts: 9
From: Cologne, Germany
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:41 AM   in response to: R C-R
 

I got mine six hours ago. UPS delivered it ;)

PowerBook G4      
djsflynn

Posts: 3
From: Sydney, Australia
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:44 AM   in response to: R C-R
 

Maybe this isn't the case, but FWIW, if he was in Australia or New Zealand he could have had Leopard for almost twelve hours by now... it's almost midnight Friday here in Sydney, and many locals who'd pre-ordered Leopard got their copy delivered today, well before the official 6pm (Sydney time) release date...

MacBook   Mac OS X (10.4.10)    
JayBird1979

Posts: 4
From: UK
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:48 AM   in response to: R C-R
 

Yep, by the magic of the postal system, and also, maybe my math is slightly out, it's actually about 6 and a half. Either way, too long!

iMac CoreDue 20"   Mac OS X (10.4.10)    
Albert Li

Posts: 29
Registered: Aug 18, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:48 AM   in response to: R C-R
 

Just wondering if this problem only happens in "Upgrade" install? Does anyone get the same problem when doing "Erase and install" or "Archive and install".

Since I was booting from an ext. HDD, by checking the light on the ext. case, I could tell that my MBP kept accessing the ext. HDD during the lockup. Dunno if it's a good idea to let it run non-stop for hours. I don't want to toast it.

     
JayBird1979

Posts: 4
From: UK
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:52 AM   in response to: Albert Li
 

Ive heard an "Archive and Install" might correct the problem.

I may try this later. Just hope my iPhoto pictures remain in tact as i neglected to back some of them up.

iMac CoreDue 20"   Mac OS X (10.4.10)    
Albert Li

Posts: 29
Registered: Aug 18, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:00 AM   in response to: JayBird1979
 

Ok, my second clone will be ready in an hour. Then, I will try the "Archive and Install" this time, and see what will happen. Anyway, will keep you guys posted.

Good luck everybody!

     
DaFrenk

Posts: 16
From: Netherlands
Registered: Oct 25, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:41 AM   in response to: Albert Li
 

I tried the Archive & Install.

And it worked. I got to Leopard. The only thing is, I experience some problems. For example Mail.app isn't working. It crashes.

So, I'm gonna do a clean install. I thankfully backupped prior to installing Leopard. Also making a backup image of the currently installed (but defective) leopard installation, just in case.

MacBook   Mac OS X (10.4.10)   2GB Ram installed  
Albert Li

Posts: 29
Registered: Aug 18, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:53 AM   in response to: DaFrenk
 

Sounds good to me. My second clone is ready, and I am doing "Archive and Install" now. However, it really ***** if the mail.app won't work at all. Actually, mail.app is my main reason to do either "Upgrade" or "Archive and Install".

     
theanalysts

Posts: 1
From: Fleet, Hampshire. UK
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:07 PM   in response to: Albert Li
 

Firstly, I must thank everyone on this thread as it really helped.

The 'Archive and Install' option worked for me and the mail app is also working fine even though it has crashed a couple of times but I guess Apple will fix this in the next couple of weeks.

However, and I find this hard to say as an Apple fan boy, I think they did a bad job on this as this problem should have been identified and fixed in testing. Hopefully Apple will take note ;-)

Macbook Pro   Mac OS X (10.5)    
jlefevre1

Posts: 67
Registered: Mar 23, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 8:45 PM   in response to: JayBird1979
 

I tried the install as listed in the leopard manual which is an upgrade. Failed on an intel mini, and imac intel, an G5 imac and an G4 mini. Then i tried using the archive and install. Worked on the G4 mini, and the intel iMac. Am doing the intel mini right now. Another tip. Remove all usb and firewire devices except the keyboard and mouse. Also you must use a wired keyboard and mouse, NOT bluetooth. And you must also use a Apple mouse as a third party one is problematic.

15 Macs, 4 ipods, iphone   Mac OS X (10.4.10)    
Jimschan

Posts: 18
Registered: Apr 12, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 8:24 PM   in response to: DaFrenk
 

How did you get to do a re-install?

Dual G5   Mac OS X (10.4.6)   Lacie 500 GB external drive  
JayBird1979

Posts: 4
From: UK
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:10 AM   in response to: nitramluap
 

Yep, im getting this exact same issue too!!

Dont know what to do next

iMac CoreDue 20"   Mac OS X (10.4.10)    
Matty Chang

Posts: 21
Registered: Jun 13, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 6:52 AM   in response to: nitramluap
 

Same here,

stuck on Blue screen with AlBook 1.5GHz. Has been that way for about 2 hrs now.

Also started up in Single user startup mode and did the FSCK thing. Repaired the disk and still no joy.

This is looking like it's going to be a big issue!!!

Come on Apple, we know you read these threads.

How's about an acknowledgement.

AlBook 1.5GHz, Mac pro   Mac OS X (10.4.6)    
Doug Mcilvain


Posts: 4
From: Janesville, WI
Registered: Mar 12, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:45 AM   in response to: Matty Chang
 

I seem to be in the same situation as most that have installed leopard. I also verified permisions, repaired them, repaired disk, did all the stuff on apple's site refering to the blue screen in single user mode to no avail. Also did the fsck. I am now re-installing the upgrade to see if I get anywhere.

**12" Powerbook G4**/**Dual 2.5 GHz G5**   Mac OS X (10.5)    
Matty Chang

Posts: 21
Registered: Jun 13, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:13 PM   in response to: Matty Chang
 

Update: Did Archive & Install and it now works.
I think their "update" mode is broken.
If you read on, you'll see it may have something to do with APE & Unsanity utilities, so the fix may be to use FWDM (Fire Wire Disk Mode) and uninstall any APE stuff.

Hope it works.

Thanks Apple for wasting 6 hours on an install.

AlBook 1.5GHz, PPC G4 MDD 2x1.25   Mac OS X (10.4.6)    
Joseph Bermann

Posts: 1
From: Modesto, CA
Registered: Oct 27, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:16 PM   in response to: Matty Chang
 

It has nothing to do with Application Enhancer at all. APE doesn't even load until the operating system has loaded, and if APE is run under 10.5 it exits immediately. The problem occurs on computers that don't even have APE loaded.

iMac G5   Mac OS X (10.4.10)    
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 1:57 AM   in response to: Joseph Bermann
 

Joseph Bermann wrote:
It has nothing to do with Application Enhancer at all. APE doesn't even load until the operating system has loaded, and if APE is run under 10.5 it exits immediately. The problem occurs on computers that don't even have APE loaded.

1. If this is true, why is it that so many are reporting that removing APE's components fixes the problem?

2. What exactly do you mean by "APE doesn't even load until the operating system has loaded"? APE contains system level components that must load during the startup process.

3. It seems pretty obvious that the explanation that it would "exit immediately" contradicts the idea that it doesn't load.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
obeattie

Posts: 10
From: Penzance, UK
Registered: Aug 10, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:26 AM   in response to: nitramluap
 

Exactly the same issue. No hard-drive activity, just stuck on the Blue Screen with a cursor. On the phone now.

I hope to god this can be fixed; I have over 500GB of data on here, hardly any of it backed up (recently) – I was waiting for Time Machine!! (stupid, I know…)

iMac Core Duo (2ghz), 2GB Memory   Mac OS X (10.4.10)   New Apple Keyboard, Wireless Mighty Mouse  
obeattie

Posts: 10
From: Penzance, UK
Registered: Aug 10, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:56 AM   in response to: obeattie
 

Just spoke with Apple Customer Services who, get this, told me that I had no support. He made an "exception" for me, but told me that his colleagues would not necessairly do the same if I was to call back. Needless to say, I had something to say to him about that.

Anyway, he told me that I need to do an Archive & Install. Apparently, this will not affect my data but will destroy my "network settings" (I think he means to say user settings).

To do this, I was told that I go up to the menu bar and then click "whatever". If I can't get this to work, I guess I'm on my own and will have to try to find a FireWire cable and try the Target Disk mode suggestion some people have been trying. If all my data goes, I'm screwed.

Here's my fingers crossed that this works!

iMac Core Duo (2ghz), 2GB Memory   Mac OS X (10.4.10)   New Apple Keyboard, Wireless Mighty Mouse  
Allude


Posts: 74
From: Sacramento,ca
Registered: Aug 5, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 10:36 AM   in response to: obeattie
 

if u just got leopard then you get 90 days support. Who ever you were talking to was not doing their job. If they gave you a case # next time you call ask the next agent to file a complaint and feedback that agent. Any good support agent would do it for you. I know i sure as heck would!

     
darrylm

Posts: 3
From: Australia
Registered: Oct 27, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 10:57 AM   in response to: Allude
 

Many Thanks for the reply. I'll try support once again.
Darrylm

G5 Tower   Mac OS X (10.5)    
yachtman

Posts: 5
Registered: Jun 20, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:47 AM   in response to: nitramluap
 

Same here (G5) - Blue screen of love

Called Apple.

Told to do the basic stuff, but nothing worked>unplug all devices, reboot. Reset memory, reboot.

Told to run disk utility (power up with c-key pressed for cd) and verify disk (No problems).

Told to use archive and reinstall option, but I have a problem--my new install used nearly all the remaining space on my main drive. So that option is out.

Told to take my G5 to an apple store and have my data recovered and start over. Great.

     
DaFrenk

Posts: 16
From: Netherlands
Registered: Oct 25, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:51 AM   in response to: yachtman
 

You could hook up a external hard-drive, boot up with the Leopard DVD and make a disk image using Disk Utility?

Then you can do a clean install and later mount the created DMG and recover your files.

MacBook   Mac OS X (10.4.10)   2GB Ram installed  
Tinmen

Posts: 1
From: Northen California
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:07 PM   in response to: yachtman
 

I had the same problem like other with the system going "blue" after upgrade. Even after waiting over and hour nothing changed.

Decided to use Archive & Install but didn't have enough space.

Booted from DVD, used Terminal Utility and UNIX to delete unused os image files (I run lots of virtual machines). Recovered enough space to reinstall using Archive & Install and just waiting for that to finish up.

I'm confident this will get my system back. If so will use A & I on my other 4 MACs to install Leopard.

Good luck to all!

MacBook Pro   Mac OS X (10.4.10)    
vTwo

Posts: 3
From: Australia
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 7:50 AM   in response to: nitramluap
 

I just want to add that Im also experiencing this problem.

Attempting an Archive and Install now.

(Installing on a 15" MacBook Pro Core Duo)

MacBook Pro   Mac OS X (10.4.10)    
William Donelson


Posts: 1,159
Registered: Jan 27, 2003
Re: Installation appears stuck on a plain blue screen
Posted: Oct 29, 2007 3:59 PM   in response to: vTwo
 

I and others had this same problem when beta testing something (not Leopard) for Apple a few months ago. Apple blamed us, wrongly. When I complained, they threw me out of the beta test program. Typical Apple.

I re-booted from the DVD-ROM and then installed the system AGAIN. The OS then worked again.

Good luck.

G4 dual 1.25GHz     ( London, UK )  
DaFrenk

Posts: 16
From: Netherlands
Registered: Oct 25, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 9:31 AM   in response to: nitramluap
 

If this is really a problem with the installation method I wonder what Apple will do. Recall the installation DVD's? That should be one job!

I mean it's not something you can fix with a regular update if the "Error" is on the disc to start with.

Message was edited by: DaFrenk

MacBook   Mac OS X (10.4.10)   2GB Ram installed  
Albert Li

Posts: 29
Registered: Aug 18, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 9:41 AM   in response to: DaFrenk
 

Ok, "Archive and Install" fixed the problem! I did it on my second clone, and it works fine now. In fact, I am using Leopard to type this message. Every app (including mail.app) seems to be able to start up fine, except the Parallels v2.5. May be I need to upgrade to v3.

One more thing...if the installation works, the blue screen will last less than a min. So, no need to spend hours to wait for nothing. Good luck!!

     
obeattie

Posts: 10
From: Penzance, UK
Registered: Aug 10, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 9:51 AM   in response to: Albert Li
 

Same here; archive and install worked perfectly.

iMac Core Duo (2ghz), 2GB Memory   Mac OS X (10.4.10)   New Apple Keyboard, Wireless Mighty Mouse  
ze

Posts: 153
Registered: May 5, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:01 AM   in response to: obeattie
 

sorry to butt in to this convo, but i haven't installed it yet on my ibook, and if i do clean install, has anyone been having any problems with that? I have time to waste, and i think i will just do a clean install to clear things up. Anyone have problems with Clean Install?

Apple iBook   Mac OS X (10.3.x)   120 GB HD 768 RAM
kazapple

Posts: 1
From: asia
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 9:35 AM   in response to: nitramluap
 

Some of japanese guys could settle the blue screen matter.
Here is their solution.

1. Boot your comp with single user mode.
2. Enter "/sbin/mount -uw /".
3. Enter "reboot".

Good luck!

MacBook Pro   Mac OS X (10.4.10)    
Dot K

Posts: 2
Registered: Apr 30, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:26 AM   in response to: kazapple
 

I can confirm that this doens't work.

Same stupid blue screen. I did a single user logon, tried a diskcheck - nothing seems to help from this point on.

MacPro & Macbook Pro   Mac OS X (10.5)    
OmniKurt

Posts: 96
Registered: Jan 30, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:46 AM   in response to: Dot K
 

I'm in the same boat. I did an upgrade on MacPro, and now it is stuck at the blue login screen. I can move my mouse around, but nothing else. Just got off the line with AppleCare, who mentioned that this may be an "emerging" issue, and that the best thing to do would be just wait for about an hour. Guess I'll just keep waiting...

Mac Pro 2.66GHz, C2Duo Macbook Pro 2.33GHz, Macbook 2.0GHz, Macmini 1.67GHz   Mac OS X (10.5)    
Phill Horrocks1

Posts: 21
Registered: Sep 8, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:12 AM   in response to: nitramluap
 

Very weird. I'll throw my 2p in here:

Did an 'upgrade' on my Macbook which had basically the same apps as my iMac and that worked no problem - hung on the BSoL for a few mins then booted straight to the Leopard desktop. Fine.

Just did the same on my 24in iMac and left it on the BSoL for an hour or so with no disk activity, no nothing. Poop.

Powered off and just doing a clean install which I am going to use the Migration Assistant on off my cloned Tiger install. Fingers crossed that actually works!!

Macbook Black // 24in iMac   Mac OS X (10.5)    
Phill Horrocks1

Posts: 21
Registered: Sep 8, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:13 AM   in response to: nitramluap
 

Update: Clean install worked fine.

iBook G4 1.2 12in   Mac OS X (10.4.2)    
spideag

Posts: 4
Registered: Aug 17, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Nov 2, 2007 11:35 AM   in response to: Phill Horrocks1
 

I have never done a clean install on my mac. In the past I just went with the upgrade option on my disc. I just purchased Leopard, and I want a clean install on my system. Additionally, I have heard this is a good idea to do once a year, so I want to get in the habit. Thoughts? and How do you do this?

iMac G4 20" Flat Panel, 1GB Ram, 1.25 Ghz processor, 250GB HD   Mac OS X (10.4.10)   Airport Extreme, LaCie External 250GB HD, 60GB iPod  
nobody loopback


Posts: 186
Registered: Sep 14, 2000
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 10:44 AM   in response to: nitramluap
 

When I tried to install the system, I observed 2 Problems:
1. During installation the Disk will be scanned for possible problems. Especially those, that might arise due to the new feature in HFS+ called hardlinks.
The Leopard Disk utility after a long time came up with a Message that reparing my (prevously 10.4 OK checked disk) was impossible to repair.
Solution was to reboot in 10.4 and run Diskwarrior. After the Rebuild with Diskwarrior, the 2nd nstallation try continued after the Disk-check

2. Even if installation was sucessful, the System only displayed a bluescreen after restart.
I tracked that down to the following error message in the systemlog:
host1 com.apple.WindowServer132: No signal exception handler installed: Segmentation fault
host1 com.apple.launchd[1] (com.apple.WindowServer132): Exited with exit code: 1

Without the window-server running, the System will not be able to do anything.
Archive and install solved the problem.
I suspect that FruitMenu/ape is related - it does not work on 10.5 anyway.

If anyone likes to try out, uninstall Fuitmenu/ape or any similar Applications an then make the upgrade to 10.5

Dual 2GHz G5    
natesup

Posts: 10
Registered: Jan 23, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:06 AM   in response to: nobody loopback
 

I as well am stuck on the blue screen of death. My MBP Duo Core doesn't even give me a cursor. I do hear activity though. I also do not have options to really do anything. How can I change the boot settings or anything?

MBP 15" 2.0GHZ   Mac OS X (10.4.7)    
Dot K

Posts: 2
Registered: Apr 30, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:15 AM   in response to: natesup
 

Reboot and hold the C button on your keyboard.

It will then boot from cd/dvd. If you have the Leopard DVD in the drive you can start over with an archive & install instead of upgrade.

Mac Pro, Macbook Pro, PowerMac G5   Mac OS X (10.5)    
Maddoktor2

Posts: 6
Registered: Jun 6, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:25 PM   in response to: Dot K
 

Same problem here - did a default upgrade and was rewarded with a blue screen and cursor - nothing else.
Rebooted to DVD, fired up Disk Utility and repaired both disk and permissions - still nothing.
Rebooted to DVD (again), and selected Archive and install with the preserve settings option ticked.
It's installing now (again...) wish me luck.

  Mac OS X (10.4.9)    
Glen Rasmussen1


Posts: 40
Registered: Dec 10, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:15 AM   in response to: nitramluap
 

add me to the list of blue screen of death, should have looked at the discussion board before I tried the upgrade.
Will stop by the apple store on the way home, I am sure there will other blue screeners there. Glad I did not try to install it on my other mac.
They did not do their homework on this upgrade.
will keep the faith in apple for a few hours to days.

Razz

pbG4 17 1.5Mhz   Mac OS X (10.4.2)  
JonnyMac0131

Posts: 1
From: Ohio
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:19 AM   in response to: nitramluap
 

I am also having a problem with the blue screen. I have waited a few hours with no luck. There isn't any options on the screen. Everyone has talked about archiving and reinstalling. I am not to sure how to do this. What should I do?

ibook G4   Mac OS X (10.5)  
natesup

Posts: 10
Registered: Jan 23, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 11:21 AM   in response to: JonnyMac0131
 

Now, if I boot from the DVD, will I lose all of my files previously on Tiger?

custom   Windows XP    
natesup

Posts: 10
Registered: Jan 23, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:02 PM   in response to: natesup
 

Ok, So I called. They made me verify my HDD, then repair it. I then Archive and Installed. Let's hope it works..

custom   Windows XP    
James Mitchell9

Posts: 20
Registered: May 3, 2004
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:03 PM   in response to: nitramluap
 

Folks, for what it's worth -- I, too, got hung on the blue screen during installation on my iMac G5. I checked out these discussions and decided to persevere, not restarting or powering down, just waiting.

It took about 75 minutes, but the blue screen eventually was replaced by the typical setup dialog (name, dot-mac ID, etc.) The installation completed and everything seems to work fine.

Your mileage may vary, but after a tense hour, it ended well for me.

iMac (Power PC) iSight 20" 2.1G   Mac OS X (10.5)    
Schindin

Posts: 2
From: Finland
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:07 PM   in response to: nitramluap
 

And this seems exactly the same as my problem. Sorry for not checking former topics.

My post:
http://discussions.apple.com/thread.jspa?threadID=1196056&tstart=0

Macbook Pro 2,33GHz Core2Duo   Mac OS X (10.5)    
alanbgt

Posts: 1
From: uk
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:12 PM   in response to: nitramluap
 

Same issue here on my MacBook Pro Core Duo. Blue screen before login window appears.

I was excited. Now disappointed.

More disappointed at lack of comment from Apple.

Alanbgt

MacBook Pro    
OmniKurt

Posts: 96
Registered: Jan 30, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:21 PM   in response to: alanbgt
 

How is it possible that anyone (especially Apple) would design an operating system that had a 2+ hour disk check on initial boot, with no status screen? This is obviously a ploy to get you to be patient for two more hours while Apple tries to figure out the issue.

How do you initiate an Archive/Install? I'm sick of watching this blue screen!

Mac Pro 2.66GHz, C2Duo Macbook Pro 2.33GHz, Macbook 2.0GHz, Macmini 1.67GHz   Mac OS X (10.4.8)    
Maddoktor2

Posts: 6
Registered: Jun 6, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:39 PM   in response to: OmniKurt
 

Power down and reboot holding down the "C" key to boot from the DVD.
Start the installation.
When it reaches the point where you select the hard disk, you'll see a greyed out option button at the lower left.
Select the disk, and the options button will become active.
Click it and select Archive and Install, and also select the preserve settings box below it.

HTH

  Mac OS X (10.4.9)    
OmniKurt

Posts: 96
Registered: Jan 30, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:08 PM   in response to: Maddoktor2
 

Thanks Madoktor2, I should have seen that option in one of the other two times through the install... I'm trying the Archive and Install option now. Wish me luck!

Mac Pro 2.66GHz, C2Duo Macbook Pro 2.33GHz, Macbook 2.0GHz, Macmini 1.67GHz   Mac OS X (10.4.8)    
Maddoktor2

Posts: 6
Registered: Jun 6, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:17 PM   in response to: OmniKurt
 

Just finished rebooting, and it appears to be working fine now - hopefully yours will too - good luck! :)

Ok, this experience leads me to recommend to all those upgrading:

Use Archive and Install instead of the default Upgrade - just follow my instructions above to access it.

  Mac OS X (10.4.9)    
skd_lufkin

Posts: 1
From: texas
Registered: Oct 27, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 6:14 PM   in response to: Maddoktor2
 

THANK YOU for your POST. My blue screen has now been replaced with LEOPARD - as it should be. That's all I'm saying for now. Maddoktor2! Mucho Gracious from Texas my mac friend!

G5   Mac OS X (10.5)    
nobody loopback


Posts: 186
Registered: Sep 14, 2000
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:41 PM   in response to: alanbgt
 

Dear alanbgt ,
If you need a comment from Apple you might have to call them,
A thread like this might get attention from Apple if the posts are going up to some 100s of messages, but not yet.

If think, however, that, if this really happens to a larger customer base, Apple should reconsider its strategy to give out beta-releases only to a handful (paying $$$/year) developers.

This was the first time since OS 8 that I had to choose the Archive and Install option to get the system running.

Dual 2GHz G5    
Chris Mcculloh

Posts: 3
Registered: Feb 25, 2005
Possible Fix for Some People
Posted: Oct 26, 2007 12:32 PM   in response to: nitramluap
 

I managed to fix this issue with my machine. I was getting the BSoD (for shame, Apple, doing the same thing we used to be able to prod Windows users about) and suspected it to be APE. Rather than go through the insanity of uninstall/restore/archive and reinstall, etc, I decided to try to manually uninstall APE and continue booting. It worked. APE is used by a lot of plugins, most notably by Unsanity (ShapeShifter, amongst others). The uninstall, based on their site at http://unsanity.com/support.php?vf=43 is:

Please note that this does involve manipulation of files from the root prompt. This is not for the faint-of-heart, or those who are unfamiliar with the UNIX file system/command structure.

1. Reboot into single-user mode (hold Cmd-S while booting machine)
2. Follow the directions OSX gives you when you get to the prompt (I think these were them - just type the two commands it tells you to):
fsck -fy /
/sbin/mount -uw /
3. Remove the following files:
rm -rf /Library/Preference Panes/Application Enhancer.prefpane
rm -rf /Library/Frameworks/Application Enhancer.framework
rm -rf /System/Library/SystemConfiguration/Application Enhancer.bundle
rm -rf /Library/Preferences/com.unsanity.ape.plist
4. Exit, to continue booting normally
exit

Hope this helps some of you!

   
josh59x

Posts: 4
Registered: Jan 12, 2006
Re: Possible Fix for Some People
Posted: Oct 26, 2007 1:20 PM   in response to: Chris Mcculloh
 

This solved it for me. I didn't have the prefpane loaded, but the others were there and removing them fixed it perfectly.

MacBook   Mac OS X (10.5)    
Tero Niemi

Posts: 15
Registered: Sep 6, 2005
Re: Possible Fix for Some People
Posted: Oct 26, 2007 1:39 PM   in response to: Chris Mcculloh
 

Thank you very much for your help! You saved my weekend (and lot's of data too)!
Leopard is now running fine.

Mac Mini   Mac OS X (10.5)    
Steve Scherbinski

Posts: 1
From: West Michigan
Registered: Oct 26, 2007
Re: Possible Fix for Some People
Posted: Oct 26, 2007 1:58 PM   in response to: Chris Mcculloh
 

This worked for me also, Thanks.

MacBook Pro   Mac OS X (10.5)    
Jimi


Posts: 196
Registered: Mar 15, 2002
Re: Possible Fix for Some People
Posted: Oct 26, 2007 2:30 PM   in response to: Chris Mcculloh
 

Chris Mcculloh You Are A GENIUS!!!!!!!!!!!

Worked for me folks. Great workaround

1. Reboot into single-user mode (hold Cmd-S while booting machine)
2. Follow the directions OSX gives you when you get to the prompt (I think these were them - just type the two commands it tells you to):
fsck -fy /
/sbin/mount -uw /
3. Remove the following files:
rm -rf /Library/Preference Panes/Application Enhancer.prefpane
rm -rf /Library/Frameworks/Application Enhancer.framework
rm -rf /System/Library/SystemConfiguration/Application Enhancer.bundle
rm -rf /Library/Preferences/com.unsanity.ape.plist
4. Exit, to continue booting normally
exit

15.2 Hi-Res DL PB/2Gig/100gb7200HD   Mac OS X (10.4.5)    

btpier

Posts: 1
From: Minneapolis, MN
Registered: Oct 27, 2007
Re: Possible Fix for Some People
Posted: Oct 27, 2007 6:38 AM   in response to: Jimi
 

Chris thank you so much for that solution! I didn't even know I was using APE. I know I haven't ever installed unsanity so something I've installed must have been using it.

Again thank you for the simple, straight-forward solution.

17" MBP   Mac OS X (10.5)    
Guy Mancuso


Posts: 308
Registered: Aug 19, 2006
Re: Possible Fix for Some People
Posted: Oct 27, 2007 6:49 AM   in response to: btpier
 

Well the blue scree still is there on my Mac Pro and it is a 3 minute wait at best and gets better every time on reboot but it is a pain , I did a upgrade and it worked except for this. Now on my MPB i did a erase and install going through the DVD and than migrated my data back from a Firewire and the MBP is like 3 seconds and everything looks to be working fine. I'm cleaning that firewire drive and super dupe the Mac Pro to it and going to do a erase and install and than Migrate on the Mac Pro at least it will be a clean install and my Time Machine drive should still be fine since it is the same data. I tried this trick recommended but did not help

Mac Pro /Macpro Book   Mac OS X (10.4.7)    
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Possible Fix for Some People
Posted: Oct 27, 2007 7:11 AM   in response to: btpier
 

I didn't even know I was using APE. I know I haven't ever installed unsanity so something I've installed must have been using it.

Unfortunately, several somewhat popular system enhancers rely on APE to function & install it as part of their install process. APE's creator licenses the haxie to other third party developers, who rely on APE's developer to make sure it doesn't cause any problems. It should be obvious by now that this isn't that great an idea.

I think you will find a lot of experienced Mac users avoid APE & the softwares that rely on it, having learned that it isn't worth it, regardless of how useful these things otherwise might be. The same goes for other items that modify system behavior, especially things that add menu items on the right side of the menu bar. Apple supports only certain ways to modify the OS; haxies specifically are not among them.

It would be great if every third party haxie developer let users know about this. As it is, users are often left to guess about it & many end up blaming Apple for the developer's lack of candor.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
bslag.xj

Posts: 1
From: Missouri
Registered: Aug 21, 2007
Re: Possible Fix for Some People
Posted: Oct 26, 2007 2:33 PM   in response to: Chris Mcculloh
 

Wow Chris.

Thank you so much! You definitely saved me one **** of a hassle tonight.

I was on the right idea as to what was causing it, but I hadn't gotten to APE.

Thanks again.

17" PowerBook G4   Mac OS X (10.5)    
Kawanaut

Posts: 25
Registered: May 31, 2006
Re: Possible Fix for Some People
Posted: Oct 26, 2007 4:15 PM   in response to: Chris Mcculloh
 

Chris Mcculloh , I owe you a beer if you ever come to Europe :D Your solution worked for me - thanks alot!

MacBook Pro 2.16/2GB/120GB   Mac OS X (10.4.10)   JBL! Creature2 + Apple Keyboard + Mighty Mouse  
joshuael@mac.com

Posts: 11
Registered: May 2, 2007
Re: Possible Fix for Some People
Posted: Oct 27, 2007 9:44 PM   in response to: Kawanaut
 

If it wasn't for Chris, I would be crying in a field position right now... U R Da Man!

24inch iMac   Mac OS X (10.5)    
Corey Hines

Posts: 5
Registered: May 3, 2004
Re: Possible Fix for Some People
Posted: Oct 26, 2007 5:03 PM   in response to: Chris Mcculloh
 

THANK YOU CHRIS!

Your post saved us a lot of frustration. My friend "Kirk" spoke highly of the clear dock install, should've known better. We just followed the instructions and it worked great.

     
gideonvalor

Posts: 1
Registered: Mar 6, 2007
Re: Possible Fix for Some People
Posted: Oct 26, 2007 5:03 PM   in response to: Chris Mcculloh
 

You sire are the man,

did exactly what you said and delete and bam I'm in like Flynn thank you so much. I Was one of those knuckleheads that didn't back up anything, safe to say I'm grabbing an external immediately and getting on that time machine.

Thanks again dood

MacBook Pro   Mac OS X (10.5)    
macXORHacker

Posts: 9
From: USA
Registered: Oct 26, 2007
Re: Possible Fix for Some People
Posted: Oct 26, 2007 5:48 PM   in response to: Chris Mcculloh
 

Thanks for the info, this saved my day.

MacBook   Mac OS X (10.5)    
cyberjunkyfreak

Posts: 65
Registered: Jul 17, 2007
Re: Possible Fix for Some People
Posted: Oct 26, 2007 5:53 PM   in response to: Chris Mcculloh
 

Chris... THANK YOU... worked like a charm!

What type of a hack/crack shop is Apple running these days? I can't believe that for how long this thread is... there is no official response from Apple.

I've been supporting and troubleshooting all flavors of Solaris and HPUX for more than 10 years... and have never run into so many issues as I do with Mac OS. I've only been a Mac user for about a year now (just a hobby user... looking for something a bit different to take my mind off work). I'm ready to cut my losses and ditch Apple altogether (excpept for my iPods and iPhone)... and try something else... perhaps Ubuntu? At least it's free... and probably mroe reliable.

APPLE... stop using customers as your R&D... or start paying our salaries!

Macbook Pro   Mac OS X (10.4.10)  
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Possible Fix for Some People
Posted: Oct 27, 2007 12:35 AM   in response to: cyberjunkyfreak
 

cyberjunkyfreak wrote:
What type of a hack/crack shop is Apple running these days? I can't believe that for how long this thread is... there is no official response from Apple.

1. This is a user-to-user forum. Apple does not participate in it, except to provide moderators. The terms of use forbid Apple employees from making official statements here. Please read the terms of use.

2. Apple is not responsible for third party hacks that modify the behavior of the OS. APE is one such hack & is notorious for causing problems with updates & upgrades. Unfortunately, its author is less than forthcoming about this & users often have to find out the hard way that they have installed a hack. Don't blame Apple for this, blame the author of APE.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
Bill Doebler

Posts: 3
From: L.A.
Registered: Oct 26, 2007
Re: Possible Fix for Some People
Posted: Oct 26, 2007 8:36 PM   in response to: Chris Mcculloh
 

Glad it has worked for others, but for those who haven't yet attempted: I did this exactly and still get hung on the blue screen on my G4 Powerbook. I still have hope, but know that this isn't a universal fix.

G4/867   Mac OS X (10.5)    
Daniel Lareau

Posts: 2
Registered: Nov 2, 2005
Re: Possible Fix for Some People
Posted: Oct 26, 2007 10:18 PM   in response to: Chris Mcculloh
 

I had the same problem as everyone else. I wasn't able to delete ape by using the single-user unix command line instructions give by Chris Mcculloh (the paths were actually slightly different on my machine), but I was able to get into target disk mode and delete the files from my other mac. If you've got another mac and are a little intimidated by the command line process, just hold down the T key when you reboot, connect to another mac using a firewire cable and then use the finder to delete those files. Booted right up after that (after 3 seconds on the blue screeen that seemed like an eternity).

Macbook Pro   Mac OS X (10.5)    
Das Schmig

Posts: 1
From: Ireland
Registered: Oct 27, 2007
Re: Possible Fix for Some People
Posted: Oct 27, 2007 3:18 AM   in response to: Chris Mcculloh
 

APE is not officially supported on Leopard. I don't understand how people can complain about a 3rd party haxie causing Upgrade difficulties, hardly Apple's fault.

http://www.unsanity.com/products/compatibility

MacBook Pro, PowerBook G4   Mac OS X (10.4.10)    
nobody loopback


Posts: 186
Registered: Sep 14, 2000
Re: Possible Fix for Some People
Posted: Oct 27, 2007 3:59 AM   in response to: Das Schmig
 

I would say that different:
The functionality which APE uses is removed from Leopard. Since it is removed by Apple, they must have known that this can happen.
I would expect, that the Installer must give a warning prior to install. Even if APE uses features not officially supported by previos OS versions, Apple should check the installer against the most popular utilities.
The current behaviour of the installer could even be seen as a punishment - like the iPhone "upgrade".
But in the case of the iPhone Apple indeed announced a Warning to the users.

However, Unsanity also should have made an announcement that upgrading might lead to a non working system, instead of just "is not supported"

Dual 2GHz G5    
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Possible Fix for Some People
Posted: Oct 27, 2007 5:39 AM   in response to: nobody loopback
 

nobody loopback wrote:
I would say that different:
The functionality which APE uses is removed from Leopard. Since it is removed by Apple, they must have known that this can happen.

The "functionality" APE uses is a method of modifying the OS's behavior that Apple explicitly tells developers it reserves for its own use, & has for years. It isn't that something has been removed, it is that APE's author knowingly ignores the warning in Apple's developer guidelines not to use something that is there that is not designed to support third party development.

IOW, both Apple & conscientious developers know this can happen.

Even if APE uses features not officially supported by previos OS versions, Apple should check the installer against the most popular utilities.

That isn't practical. These things are hacks, not utilities. They often go by the name "Haxies" to distinguish them from software that does not modify the OS in unauthorized ways. Apple has no way of knowing what their authors will dream up next or if some revisions are safe & others are not -- their authors can't very well work with Apple since they are intentionally doing things Apple says are not safe to do.

If Apple were to take responsibility for testing all these things, they would never be able to release updates to the OS, much less upgrades, because the testing cycle would never end. Instead, it warns users to remove these things before updating or upgrading and it provides two installation methods that are safe to use if users don't want to do that.

The responsibility here is obvious: developers of these things should make it clear to users what they are & their potential for interfering with official changes to the OS. Unfortunately, some developers don't do this & a few even insist they are perfectly safe when it is clear they are not.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
nobody loopback


Posts: 186
Registered: Sep 14, 2000
Re: Possible Fix for Some People
Posted: Oct 28, 2007 5:25 AM   in response to: R C-R
 

R C-R wrote:
nobody loopback wrote:

I would say that different:

The functionality which APE uses is removed from Leopard. Since it is removed by Apple, they must have known that this can happen.


The "functionality" APE uses is a method of modifying the OS's behavior that Apple explicitly tells developers it reserves for its own use, & has for years. It isn't that something has been removed, it is that APE's author knowingly ignores the warning in Apple's developer guidelines not to use something that is there that is not designed to support third party development.


IOW, both Apple & conscientious developers know this can happen.


Even if APE uses features not officially supported by previos OS versions, Apple should check the installer against the most popular utilities.


That isn't practical. These things are hacks, not utilities. They often go by the name "Haxies" to distinguish them from software that does not modify the OS in unauthorized ways. Apple has no way of knowing what their authors will dream up next or if some revisions are safe & others are not -- their authors can't very well work with Apple since they are intentionally doing things Apple says are not safe to do.


If Apple were to take responsibility for testing all these things, they would never be able to release updates to the OS, much less upgrades, because the testing cycle would never end. Instead, it warns users to remove these things before updating or upgrading and it provides two installation methods that are safe to use if users don't want to do that.


The responsibility here is obvious: developers of these things should make it clear to users what they are & their potential for interfering with official changes to the OS. Unfortunately, some developers don't do this & a few even insist they are perfectly safe when it is clear they are not.


APE does not "modify" the OS. Modifying means for me, that code is changed. I also cannot see, that code someone writes, must be "authorized" by apple. If someone writes code, which does not modify the Apple supplied binaries, this cannot be illegal.
The changes to the look and feel to the OS which APE & FruitMenu implemented, did never interfere with any other function os the OS from my knowledge. They simply enhanced the functionality.
I can understand, that apple did not like other things which could be done through APE. However this code has unlikely been written by the unsanity people (do a search for "thebadape").
If Apple now disables these possibilities, this is ok for me. I will miss FruitMenu and hope there will be another way to get this functionality back in the future.

But given the popularity of the unsanity haxies, I would have thought that it is rather practical for apple to take care of possible problems in advance by either checking for the presence of APE and then refusing to install or better, give a warning that installation cannot continue without removal of APE.
What happend now, was not practical, because it produced a big thread in the discussions forum where people wrote rants and and busy phone lines at apple support.

Dual 2GHz G5    

R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Possible Fix for Some People
Posted: Oct 29, 2007 1:26 AM   in response to: nobody loopback
 

nobody loopback wrote:
APE does not "modify" the OS. Modifying means for me, that code is changed. I also cannot see, that code someone writes, must be "authorized" by apple. If someone writes code, which does not modify the Apple supplied binaries, this cannot be illegal.

A. Nobody is saying it is "illegal." A haxie uses a proprietary or undocumented entry point into the OS to insert its own code, which modifies the behavior of the OS. Apple provides dozens of publicly documented & authorized entry points in what are usually called API's, for Application Programing Interfaces. API documentation tells developers what must be set up before these patches are called, what they do, & what must be done afterwards to keep the OS from behaving unexpectedly. For example, if a patch changes the state of a file, you must make sure various OS services know about it so they can update the metadata (data about data) applications use to access it. Otherwise, bad things can happen, like two applications trying to change the file at the same time. (Don't think of the OS as one big program, but as hundreds of them all working together.)

Haxies are like API's, except they patch themselves into the OS at some point Apple doesn't document or support. These points themselves or the setup requirements for them may change as Apple changes the OS -- if not, new features like support for Time Machine would be impractical to implement.

All modern OS's work like this, even open source ones. You can't go blundering around patching the OS wherever you want; there are only so many places it makes sense, some stable version to version & maintained for this purpose, some not.

The changes to the look and feel to the OS which APE & FruitMenu implemented, did never interfere with any other function os the OS from my knowledge. They simply enhanced the functionality.

The changes interfere with the OS when the OS changes. That is the point.

But given the popularity of the unsanity haxies, I would have thought that it is rather practical for apple to take care of possible problems in advance by either checking for the presence of APE and then refusing to install or better, give a warning that installation cannot continue without removal of APE.

Perhaps Apple could spend the time & money to research which haxies interfere with which OS update or upgrade routines. And continue to do this every time one of the developers of these things changes them, which is fairly often. Frankly, I'd be very unhappy if Apple did this because it would delay the release of OS improvements, increase their cost, reduce the number of features that could be added with the same budget, or some combination of these things. Besides, it isn't Apple's responsibility to do this -- it is something like GM adding checks to its autos to prevent you from installing substandard third party equipment.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
Richard Hale

Posts: 5
Registered: Sep 10, 2005
Re: Possible Fix for Some People
Posted: Oct 27, 2007 4:03 AM   in response to: Chris Mcculloh
 

THANK YOU TO CHRIS MCCULLOH

Just to say that I had to use TARGET DISK mode over Firewire, it popped up on the working mac at work.

I trashed the Application Enhancer files then rebooted the mac. And it WORKED!

THANK YOU to the people that posted this help and one seriour BLACK MARK against apple for not fully testing their release. Not impressed Apple!

I feel lucky I was in a position to have access to firewire cables and other, working Macs to allow this though. I guess the majority of people are not going to be so fortunate!

     
chas0001

Posts: 2
Registered: Nov 9, 2006
Re: Possible Fix for Some People
Posted: Oct 27, 2007 4:24 AM   in response to: Richard Hale
 

An easier way is to boot from the Leopard DVD and then run Terminal from the Utilities menu. You can then delete the offending 'Application Enhancer' files.

MAC PRO,Mini,Powerbook   Mac OS X (10.4.8)    
takinojp

Posts: 2
From: Osaka
Registered: Nov 14, 2006
Re: Possible Fix for Some People
Posted: Oct 27, 2007 4:46 AM   in response to: Chris Mcculloh
 

Dear Chris,
Thanks to your information, I could get out of BSoD. Thank you very much indeed.
I tried to do single-user mode for start up and deleted files but did not get good result and I almost gave up to recover.
For my case, I did not enough space for archive installation on the disks and then I used the firewire target mode from other machine. Then I found files that you mentioned and deleted them all.
After that it worked fine! Thank you!

G5   Mac OS X (10.5)    
dr mishadog


Posts: 24
From: UK
Registered: Jun 3, 2002
Re: Possible Fix for Some People
Posted: Oct 27, 2007 4:56 AM   in response to: Chris Mcculloh
 

Hi Chris - thanks for this, it worked for me. After getting blues with stuck blue screen on a G5 after upgrade install, I put G5 into Firewire target mode, and then trashed application enhancer files using connected laptop. Powered off G5, on again and no blue screen and no wait. Leopard kicked in immediately.

regards

David

G4 350/PB17/G5 D1.8/MBP15   Mac OS X (10.5)    
Juice10

Posts: 2
From: Netherlands
Registered: Oct 26, 2007
Re: Possible Fix for Some People
Posted: Oct 27, 2007 5:43 AM   in response to: Chris Mcculloh
 

This also worked for me on my 20'' iMac Core 2 Duo (white)

MB 2.0 & iMac c2d white   Mac OS X (10.5)    
Jeff DeMello

Posts: 2
From: Stockton, CA
Registered: Oct 23, 2007
Re: Possible Fix for Some People
Posted: Oct 27, 2007 8:39 AM   in response to: Chris Mcculloh
 

Chris,

THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU

!

:-)

Quad G5 / iMac G5 / PowerBook G4   Mac OS X (10.5)    
Stu Morgan

Posts: 1
Registered: Oct 28, 2007
Re: Possible Fix for Some People
Posted: Oct 28, 2007 8:28 AM   in response to: Chris Mcculloh
 

Chris,

Thanks for the tip. Although your specific instructions didn't fix the BSoD for me, it did lead me down a corrective path. I found the following directories (containing various files) on my system and once the directories were removed, the machine booted fine:

/Library/Application Enhancers/LCC Scroll Enhancer.ape/...
/Library/Frameworks/ApplicationEnhancer.framework/...

BTW - the LCC Scroll Enhancer.ape was from Logitech for their MX-500 scroll wheel mouse.

     
Bilbo Bowman

Posts: 2
From: Ontario Canada
Registered: Oct 28, 2007
Re: Possible Fix for Some People
Posted: Oct 28, 2007 1:59 PM   in response to: Chris Mcculloh
 

Hey Chris,

Thanks for your info. I opted to connect my 17" PowerBook in target mode to my son's iBook, then do an "Application Enhancer" seek and destroy. I said a little prayer and rebooted. Leopard is running great!

I struggled with this all Friday evening and finally found this thread at 3 am. By 3:30 am all was good. So... this thank-you is a little late but heart-felt.

I've been a die-hard Mac guy for about 17 years now and I can honestly say that Mac people are without a doubt the best!

Thanks again!
billbowman@mac.com

17" PowerBook   Mac OS X (10.5)    
macman424


Posts: 25
Registered: Jan 3, 2005
Re: Possible Fix for Some People
Posted: Nov 1, 2007 10:30 PM   in response to: Chris Mcculloh
 

I finally fixed the blue screen problem on my G5. It turned out that I had installed the application enhancer several years ago (probably on another machine and it got copied over since I carry everything with me). I hadn't used it since and it didn't show up in my System Preferences so I figured I didn't have it, but there were still a couple of preference files and such left over. Make sure you don't have any remnants or it will kill your system.

PowerMac G5 DP 2.0Ghz   Mac OS X (10.4.7)   1.5GB RAM, 160+300GB SATA HDs, MOTU Ultralite  
killer bob


Posts: 71
From: A hut in Oregon
Registered: Nov 5, 2001
Re: Possible Fix for Some People
Posted: Nov 1, 2007 11:03 PM   in response to: macman424
 

Wife's iBook G4 same problem. Dead blue screen, or is it that Derek Jarman movie "Blue"?

So ****** off.

MacBookPro 17" 2.33 Ghz Core 2 Duo 2 MB Ram   Mac OS X (10.4.9)    
brandonee

Posts: 8
Registered: Sep 14, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 12:36 PM   in response to: nitramluap
 

I'm currently "stuck" as well......

Its been about an hour so far. But I was actually able to log in, and watch the startup video. Now its just sitting here at the new Leopard wallpaper, fans blowing away :-(

I'm just going to wait it out... crosses fingers

FYI... I did the Archive and Install option.

Message was edited by: brandonee

Macbook   Mac OS X (10.4.10)  
jmholloway

Posts: 6
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:15 PM   in response to: nitramluap
 

My computer is bricked with the blue screen too and its a 20inch intel imac....
I dont even have a menu bar or a intro screen....
Ive been on hold with Apple for 20 mins now...
is this totally unacceptable or what?

what should I do?

     
brandonee

Posts: 8
Registered: Sep 14, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:17 PM   in response to: nitramluap
 

You know, oddly enough. Just by shutting the power down, going into Single User Mode, running the disk checks, then rebooting took care of the issue?!

How odd.... I must say, Leopard runs so smooth.

Macbook   Mac OS X (10.4.10)  
jmholloway

Posts: 6
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:24 PM   in response to: brandonee
 

how do you boot into single user mode?

     
Mark @ DTS

Posts: 18
From: Lingfield, Surrey. UK
Registered: Feb 23, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:21 PM   in response to: nitramluap
 

i have just had the same blue screen problem after upgrading my macbook so i re-installed 10.5 again but did the archive setting and on restart i had about 1 min of blue screen then it logged in fine...

Thank the Apple god....

Powerbook G4 1Mhz - Mac Mini 1.42Mhz   Mac OS X (10.4.5)    
Sander Zwartepo...

Posts: 8
Registered: May 10, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:26 PM   in response to: Mark @ DTS
 

How do you 're-install'? When I boot i get the blue screen and the mouse pointer, nothing else..??

mac mini intel      
jmholloway

Posts: 6
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:27 PM   in response to: Sander Zwartepo...
 

me too! can you shed some light on this?

     
Jimi


Posts: 196
Registered: Mar 15, 2002
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:30 PM   in response to: jmholloway
 

So I'm not alone!!!!!!!

Installing on a PB 1.67. 2megs of RAM. Running 10.4.10. Ran Disk Warrior before install.

After doing a Upgrade Install it reboots
  • Gray screen for a few seconds then...
  • Blue screen for 1 sec then...
  • Blue Screen again then nothing. Waited over 1/2 hour. Noticed my fans running hard and lots of heat

What I've done so far...

  • Shut down
  • Started up from Install disk
  • Run Disk Utility (no problems found)
  • Tried to do it again with same results

I do have a full clone on my FW external so not worried.

Sounds like Apple has some real issues here. So far, though, it's been our problem. Not theirs!!!!!!!

15.2 Hi-Res DL PB/2Gig/100gb7200HD   Mac OS X (10.4.5)    
Sander Zwartepo...

Posts: 8
Registered: May 10, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:32 PM   in response to: Jimi
 

How do you start up from install disk?

     
Michiyo

Posts: 1
From: UK
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:31 PM   in response to: nitramluap
 

I had an exactly same situation as well. I successfully installed the Leopard with "upgrade install" and my computer restarted and stuck on a plain blue screen forever.

I called the Apple customer service three times today and first two was full of useless advices such as re-boot, run disk utility check etc..... But at the last call, I was advised to do "Archive and install" and it seemed worked.

However, two installations ate up all of my disk space, plus I wasted whole day just installing....

iBook G4      
Sander Zwartepo...

Posts: 8
Registered: May 10, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:34 PM   in response to: Michiyo
 

Again, HOW do you do the 'Archive and install' when all I get is a blue screen??

     
jmholloway

Posts: 6
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:49 PM   in response to: Sander Zwartepo...
 

turn off your computer by holding down the pwr button
hold c
reboot keep holding c

     
Sander Zwartepo...

Posts: 8
Registered: May 10, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:54 PM   in response to: jmholloway
 

This isn't doing anything different... :( Still get the blue screen with mouse pointer...

     
jmholloway

Posts: 6
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:55 PM   in response to: Sander Zwartepo...
 

ok well, try holding down the c key for a really long time untill it does something other than blue screen.c mean boot from the disc. i had to hold for like 5 mins

     
Sander Zwartepo...

Posts: 8
Registered: May 10, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:05 PM   in response to: jmholloway
 

well, tried it for like 5-6 min... nothing. I can't imagine I bricked my mac mini...

     
R C-R


Posts: 5,738
From: Texas, USA
Registered: Jul 14, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 12:41 AM   in response to: Sander Zwartepo...
 

Sander Zwartepoorte wrote:
well, tried it for like 5-6 min... nothing. I can't imagine I bricked my mac mini...

Do you have the Leopard installer disk in your Mac when you hold down the "C" key on restart? That key combination forces the Mac to start from the optical drive, but only if the drive contains a bootable disk such as the installer.

iMac G5/2.0 GHz 17" ALS (Rev B)   Mac OS X (10.4.10)   1.5 GB, Kensington Trackball  
Mark @ DTS

Posts: 18
From: Lingfield, Surrey. UK
Registered: Feb 23, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:59 PM   in response to: Sander Zwartepo...
 

restart your machine and hold the ALT key, you can then pick the cd to start from

Loads of Macs   Mac OS X (10.4.5)    
jmholloway

Posts: 6
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:06 PM   in response to: Mark @ DTS
 

also i just found you can boot into single user mode by rebooting with holding down apple + s keys

     
Sander Zwartepo...

Posts: 8
Registered: May 10, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:11 PM   in response to: jmholloway
 

still not working... maybe it's the keyboard.. but when i connect it to my powerbook, it works fine..?

     
Richard Starling

Posts: 36
Registered: Sep 7, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:22 PM   in response to: Sander Zwartepo...
 

So.... I'm now in the middle of an Archive and Install after the blue screen issue. Can any one detail how I get my apps and data restored assuming that this will get Leopard installed successfully.

MacBook Pro C2D 15"   Mac OS X (10.4.10)    
cal6n


Posts: 140
From: Brighton, UK
Registered: Jul 16, 2003
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 6:20 AM   in response to: Sander Zwartepo...
 

If you have sidetrack installed, it disables the keyboard in leopard. It happened very late in leopards dev cycle. The developer knows about it and is working on a fix. You'll need a USB one to boot the CD or get into single user mode.

Mac Pro 2.66 Quad, 15" 2.0 MBP, 15" 1.67 G4 PB, 1.25 G4 MDD (tri-boot)   Mac OS X (10.4)    
Hiley

Posts: 4
Registered: Jun 21, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:34 PM   in response to: nitramluap
 

Yep. I have exactly the same problem as everybody else. Been on the blue screen for about 2hrs. No space to archive and install. G4 PB 1ghz/1gb.

Come on apple. With all these identical problems so quickly, it looks like you have an epidemic on your hands.

Interested to know how many others had success from just waiting out the blue screen????

mark

G4 Powerbook 17   Mac OS X (10.4.10)    

Mark @ DTS

Posts: 18
From: Lingfield, Surrey. UK
Registered: Feb 23, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:41 PM   in response to: nitramluap
 

Right how to boot from the CD/DVD
Put the 10.5dvd in the machine and restart it, then right away hold the ALT key, you will then get to pick your start up disk.

then to do a archive install,
follow all the prompts to take you through the license, etc and when you get to the first screen with a option button, press the option button, in there you will have a upgrade, and a archive and preserve users setting, select this option, then carry on with the install...

hope this helps

Powerbook G4 1Mhz - Mac Mini 1.42Mhz   Mac OS X (10.4.5)    
Bonnie Ward

Posts: 7
Registered: Sep 28, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:52 PM   in response to: Mark @ DTS
 

What exactly is an archive and install?

Will it save all my files and programs? I have a MacBook and no external hard drives of any kind. Can I do an archive and install?

iPod Nano   Windows XP    
Mark @ DTS

Posts: 18
From: Lingfield, Surrey. UK
Registered: Feb 23, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:53 PM   in response to: Bonnie Ward
 

all it will do is replace the system files... i have not lost anything on my macbook, but i would STRONGLY suggest you back your work up just in case

Loads of Macs   Mac OS X (10.4.5)    
Bonnie Ward

Posts: 7
Registered: Sep 28, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:58 PM   in response to: Mark @ DTS
 

So when I go to do the install later tonight what option would you recommend me select?

An archive and install right away or just an upgrade then an archive and install if something goes wrong?

I have no way of backing up my files. The only things that are really important to me is all my music and some stories I've written. I'll email my stories to myself and I've got all my music stored on my iPod. So if something bad did happen I wouldn't be too heart broken.

Part of me wants to wipe the harddrive and start over, but that's only if it's necessary.

MacBook   Mac OS X (10.4.10)    
Mark @ DTS

Posts: 18
From: Lingfield, Surrey. UK
Registered: Feb 23, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:01 PM   in response to: Bonnie Ward
 

after the problems i have had i would just go for the Archive and install, but make sure the button is ticked that says, preserve user setting...

hope it all goes well for you...

Loads of Macs   Mac OS X (10.4.5)    
indiekiduk

Posts: 13
Registered: Feb 6, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:31 PM   in response to: Mark @ DTS
 

Do not resort to archive install

This problem appears to be an unfortunate incompatibility with ShapeShifter software.

Do this and it fixes it (worked for me)

1. Reboot into single-user mode (hold Cmd-S while booting machine)
2. Follow the directions OSX gives you when you get to the prompt (I think these were them - just type the two commands it tells you to):
fsck -fy /
/sbin/mount -uw /
3. Remove the following files:
rm -rf /Library/Preference Panes/Application Enhancer.prefpane
rm -rf /Library/Frameworks/Application Enhancer.framework
rm -rf /System/Library/SystemConfiguration/Application Enhancer.bundle
rm -f /Library/Preferences/com.unsanity.ape.plist
4. Exit, to continue booting normally
exit

BE VERY CAREFUL ENTERING THESE COMMANDS, IF YOU MAKE A MISTAKE AND DELETE THE LIBRARY OR SYSTEM FOLDERS BY ACCIDENT YOU MAY NEED TO DO THE UPGRADE AGAIN.

Macbook Pro 15" 2.16 GHz   Mac OS X (10.4.7)    
Mickey Asteriou

Posts: 16
From: SEMI
Registered: May 15, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:37 PM   in response to: indiekiduk
 

I tried this three separate times and I still reboot to the blue screen. What am I doing wrong?

Power Mac G5   Mac OS X (10.4.10)   2.5GHz PPC PowerMac, ATI X800XT, 5GB RAM
blackscooby

Posts: 11
Registered: May 20, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 1:46 PM   in response to: nitramluap
 

Exactly the same issue here on Intel Mini DC.
Backed up internal HD to USB drive using SuperDuper.
Clean install to another external drive. All OK, works well.
Performed an upgrade and this fails at the blue screen. (bricked)
Booted from DVD and checked permissions and internal disk.
Now boots to gray screen with spinning wheel.

Now back in Tiger on USB drive. Going to try the command line stuff mentioned earlier and see where that takes me.
Failing that reimage my USB > internal and try an archieve and install.

Boooooo

Mark

Mac Mini   Mac OS X (10.4.9)   Wireless Keyboard and Mouse, Seage Ext. USB drive  
fdotguido

Posts: 27
Registered: Mar 22, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:05 PM   in response to: nitramluap
 

same BSOD... powerpc dual 2.7 powermac
installed on an external hd.. worked fine.. tryed to upgrade ... nothing
trying to install it again..
this is mac now windoes... what gives apple.. i called tech support and they where "Busy Setting up for Apple Event" or some sh!t

g5   Mac OS X (10.4.9)   i have apple everything  
blackscooby

Posts: 11
Registered: May 20, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:22 PM   in response to: nitramluap
 

Tried this... as mentioned on an earlier page.
1. Reboot into single-user mode (hold Cmd-S while booting machine)
2. Follow the directions OSX gives you when you get to the prompt (I think these were them - just type the two commands it tells you to):
fsck -fy /
/sbin/mount -uw /
3. Remove the following files:
rm -rf /Library/Preference Panes/Application Enhancer.prefpane
rm -rf /Library/Frameworks/Application Enhancer.framework
rm -rf /System/Library/SystemConfiguration/Application Enhancer.bundle
rm -rf /Library/Preferences/com.unsanity.ape.plist
4. Exit, to continue booting normally
exit

Quite difficult typing it on an LCD TV where you're missing the typing line !
Used to Solaris boxes at work, so not exactly new to me.

Couldn't delete the com.unsanity.ape.plist as it was read only.
Rebooted and it still hangs at the now "gray screen".... bugger !

Going to image my USB back to my internal (Must get this the right way round ;) )

Mac Mini   Mac OS X (10.4.9)   Wireless Keyboard and Mouse, Seage Ext. USB drive  
Willem Desse

Posts: 2
Registered: Jul 13, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:29 PM   in response to: nitramluap
 

Hi all,

Same problem here installing 10.5 on my iMac G5 and waiting with a blue screen ,now after about 3,5 hours i'm getting the colored spinning wheel, so i guess my mac is still doing some magic.... just wait and see what happens...... will keep you guys posted......

Willem

iMac G5   Mac OS X (10.4.10)    
Willem Desse

Posts: 2
Registered: Jul 13, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 6:34 AM   in response to: Willem Desse
 

Hi All,

Ok i waited for 4,5 hours +, still nothing , so did the reboot thing , removed the ape files.. reboot and still blue screen..... Grrrr , after that reboot and started from the installation dvd ( hold C ) did the archive and install, and after that it works !!!! YEAH .... finally... after 7 hours installing, All my stuff saved and running smooth, even mail.

Willem

     
blackscooby

Posts: 11
Registered: May 20, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:34 PM   in response to: nitramluap
 

It was this guy I couldn't delete
rm -f /Library/Preferences/com.unsanity.ape.plist

Read only.
Imaging from backup to Tiger.

Advice for my next attempt ?
I want to preserve my data really.

Cheers
Mark

Mac Mini   Mac OS X (10.4.9)   Wireless Keyboard and Mouse, Seage Ext. USB drive  
blackscooby

Posts: 11
Registered: May 20, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:37 PM   in response to: blackscooby
 

Spotted my error. As I was working downstairs I wrote the cmds down.
/sbin/mount -uw /

I typed
/sbin/mount -uw
Note the missing "/"
Booo

I've started my image now... will try again shortly.

Ta

Mac Mini   Mac OS X (10.4.9)   Wireless Keyboard and Mouse, Seage Ext. USB drive  
OlsonBW

Posts: 185
From: Seattle
Registered: Jan 20, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:38 PM   in response to: nitramluap
 

I've having the same problem with my 24" intel iMac. Based on what people are saying I'm doing an Archive and Install after running Upgrade and only getting the blue screen (and cursor) of wait or something. Not that I wanted over 45 minutes before I gave up, power off the machine, started it back up, same blue screen of wait, then read the posts here and am trying to the Archive and Install.

Intel Core 2 Duo 24" iMac   Mac OS X (10.4.10)    
OlsonBW

Posts: 185
From: Seattle
Registered: Jan 20, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:48 PM   in response to: OlsonBW
 

I just did an archive and install and everything looks ok so far. I'm typing this in Tiger.

Intel Core 2 Duo 24" iMac   Mac OS X (10.4.10)    
OlsonBW

Posts: 185
From: Seattle
Registered: Jan 20, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:04 PM   in response to: OlsonBW
 

After my upgrade got a blue screen and nothing else I did an "archive and install". Things are working except, none of my accounts are admin accounts anymore. Ack!

Intel Core 2 Duo 24" iMac   Mac OS X (10.4.10)    
Richard Starling

Posts: 36
Registered: Sep 7, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:06 PM   in response to: OlsonBW
 

Archive and Install worked for me and no problem with my Admin account.

MacBook Pro C2D 15"   Mac OS X (10.4.10)    
fdotguido

Posts: 27
Registered: Mar 22, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:45 PM   in response to: nitramluap
 

ok i deleted those files and still back at blue screen...Hmmm.. i do have access to my comp because i installed a copy onto a external HD, so any other ideas.. i can delete stuff in finder,... any ideas?

g5   Mac OS X (10.4.9)   i have apple everything  
jayhawk


Posts: 87
Registered: Oct 2, 2001
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:47 PM   in response to: nitramluap
 

i am getting the same blue-ish screen on my original Black Macbook after trying a plain upgrade. i had 9 GB of space available when i started and this install took just over 5. i cannot do another install as the system tells me i need 5GB for another install (to try archive and install). so archive and install might work for some, but that's not currently an option for me.

doh.

EDIT: i tried the advice above but it didn't work . . . and i don't recall every installing shapeshifter.

Message was edited by: jayhawk

Macbook Core Duo (black) rev. A   Mac OS X (10.5)    
PROJECT359

Posts: 13
From: Georgia, USA
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:47 PM   in response to: nitramluap
 

I had the same issue on my MacBook. But I just held down the disk eject button, took out the install disk, held down the power on button and then my profile login screen appeared.

Have you all tried removing the disk before you reboot??

iMac 2Gb, MacBook 2Gb   Mac OS X (10.5)    
OlsonBW

Posts: 185
From: Seattle
Registered: Jan 20, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:54 PM   in response to: PROJECT359
 

I tried ejecting the disc. I held the eject button down for over a minute and nothing. I never have been able to eject it yet. I'm currently gave up on the upgrade and am doing an archive and install.

Intel Core 2 Duo 24" iMac   Mac OS X (10.4.10)    
Joke

Posts: 4
From: Italy
Registered: Feb 5, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:49 PM   in response to: nitramluap
 

Blue screen of death, too.
Trying everything and waiting for Apple response to avoid an Archive and Install.....

Powerbook G4   Mac OS X (10.4.10)    
Gary Drum


Posts: 60
From: Jackson, TN
Registered: Jul 2, 2001
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:41 PM   in response to: Joke
 

Got the endless blue screen. Read some of the posts here.
Did an archive and install.
All is well.

iMac-700 Mhz- MacBook 2.0 GHz   Mac OS X (10.5)    
Wingrove

Posts: 138
From: Sydney
Registered: Jul 9, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:52 PM   in response to: nitramluap
 

well this is my third or forth attempt, next time is a full erase and install.
Stuck on the blue screen again and heres all the prep i did...

Backed up full HD
disconnected external drives (although i do have 3 more internal ones???)
Ran disk utility - permissions
ran disk utility - disk repair
disabled login items
uninstalled as many 3rd party apps as i can think of
deleted mail.app bundles

Well somebody tell me what more i could have done??

im really sceptical about this 'wait it out' method on the blue screen people have waited 4 hrs with no result. The mac is 'checking the disk' hmm anyone got through the 'Blue Pain' by just waiting?
let me know, oh and anyone think i missed a prep step id love to hear it.
I AM NOT FEELING UPGRADED AT THE MOMENT!
j

MAC PRO   Mac OS X (10.5)    
fdotguido

Posts: 27
Registered: Mar 22, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:57 PM   in response to: nitramluap
 

ok i just went into the copy of lep that i installed on my external hd and i deleted all those files on my main hd through finder.. the ape stuff... got past the gray screen now im logged in..i recomend booting from an external devices and delete all that junk...

g5   Mac OS X (10.4.9)   i have apple everything  
Wingrove

Posts: 138
From: Sydney
Registered: Jul 9, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:01 PM   in response to: fdotguido
 

sorry more detail please... the ape stuff?
thanks
j

Mac Book Pro 17"   Mac OS X (10.4.7)    
fdotguido

Posts: 27
Registered: Mar 22, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:00 PM   in response to: nitramluap
 

awesome thanks for the help people.... u guys pointed me in the right direction

g5   Mac OS X (10.4.9)   i have apple everything  
fdotguido

Posts: 27
Registered: Mar 22, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:05 PM   in response to: nitramluap
 

"Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 2:22 PM in response to: nitramluap
Reply Email

Tried this... as mentioned on an earlier page.
1. Reboot into single-user mode (hold Cmd-S while booting machine)
2. Follow the directions OSX gives you when you get to the prompt (I think these were them - just type the two commands it tells you to):
fsck -fy /
/sbin/mount -uw /
3. Remove the following files:
rm -rf /Library/Preference Panes/Application Enhancer.prefpane
rm -rf /Library/Frameworks/Application Enhancer.framework
rm -rf /System/Library/SystemConfiguration/Application Enhancer.bundle
rm -rf /Library/Preferences/com.unsanity.ape.plist
4. Exit, to continue booting normally
exit"

that stuff...

g5   Mac OS X (10.4.9)   i have apple everything  
tessa310@mac.com

Posts: 1
Registered: Jun 1, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:07 PM   in response to: nitramluap
 

I'm having the same problem with my power mac. It has been stuck on the BSoD for a couple hours, but now it just ejected the install disk on its own. There is still only the blue screen on the display. Has this happened to anyone else? Has anyone lost data while doing the archive and install option?

power mac   Mac OS X (10.5)    
festivalman

Posts: 5
From: New York
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:12 PM   in response to: nitramluap
 

Blue screened on my mac mini for 3+ hours. I tried rebooting and holding C, tried with alt key, tried with command-S. None work, just goes to blue screen. I now have a completely useless machine that does nothing.

Mac Mini 1.6ghz duo   Mac OS X (10.5)    
festivalman

Posts: 5
From: New York
Registered: Oct 26, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:54 PM   in response to: festivalman
 

So it turns out that the new apple aluminum keyboard doesn't work with this C or command-S key on boot up issue, particularly when dealing with the blue screen of death. I plugged in a Dell keyboard and it worked fine, I did the removal of those files and leopard booted right up. Thanks for the guys on here who figured that out.

That said, Apple, needing to plug in a Dell keyboard to get past the blue screen of death? Is this some kind of passive aggressive mind game to get us to switch to a PC?

Mac Mini 1.6ghz duo   Mac OS X (10.5)    
Eprom

Posts: 10
Registered: Dec 21, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:17 PM   in response to: nitramluap
 

And here another victim.
Leopard installed just fine on my girlfriends iMac, but my 24" iMac is stuck on a blue screen for at least an hour now. It's been release almost 11 months later than planned an still they didn't find this bug? Hmmmm.

iMac 24"   Mac OS X (10.4.10)   2.33Ghz./2 Gb RAM/ 7600GT  
Phill Horrocks1

Posts: 21
Registered: Sep 8, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:28 PM   in response to: Eprom
 

I am really surprised Apple had no idea this would happen given the number of people who are having problems. I've spent pretty much all day trying to get this to work on my iMac with no joy, yet it worked perfectly well on my Macbook with identical applications installed, including Application Enhancer.. Weird.. The main problem for me is time. Everytime I have to clone backwards and forwards it takes about 4 hours using SuperDuper on a fast USB2 drive. Painful to say the least.

iBook G4 1.2 12in   Mac OS X (10.4.2)    
4F!ller

Posts: 14
From: Germany
Registered: Sep 28, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:37 PM   in response to: Phill Horrocks1
 

IT WORKS :) I found a solution with a combination of some prior posts for my iBook G4:

at first...

1. Reboot into single-user mode (hold Cmd-S while booting machine)
2. Follow the directions OSX gives you when you get to the prompt (I think these were them - just type the two commands it tells you to):
fsck -fy /
/sbin/mount -uw /
3. Remove the following files:
rm -rf /Library/Preference Panes/Application Enhancer.prefpane
rm -rf /Library/Frameworks/Application Enhancer.framework
rm -rf /System/Library/SystemConfiguration/Application Enhancer.bundle
rm -rf /Library/Preferences/com.unsanity.ape.plist

second...

remove also anything concerning iScroll2 (a trackpad preference pane and system integration) if you have it

now...

4. Exit, to continue booting normally
exit"

at last...

boot with the setup DVD, go to Disk Utilites and "Repair permissions"...it takes a time, but it should finish successful

...reboot and be hopefully happy! ;)

Thanks for all ideas in this post!

iBook G4, iMac Intel   Mac OS X (10.4.10)    
jmel777


Posts: 68
Registered: Nov 11, 2002
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 4:09 PM   in response to: 4F!ller
 

Tried it on a MBP, by the in your message, still have blue screen

17" G5 iMac / 20" G5 / 24" DC2 Alum all iMacs / DC2MBPRO   Mac OS X (10.4.10)    
Mark Feigenbaum

Posts: 4
From: NYC
Registered: Oct 29, 2007
Re: Installation appears stuck on a plain blue screen
Posted: Oct 29, 2007 9:55 AM   in response to: 4F!ller
 

If you have the option, you can also mount leopard in firewire target mode and remove the offending application enhancer files manually through the finder. This worked for me.

http://forums.macrumors.com/showthread.php?p=4394097

http://www.macfixit.com/article.php?story=200710261517596

http://docs.info.apple.com/article.html?artnum=306857

mac mini core duo   Mac OS X (10.4.10)   2 gb ram, 160 gb hd  
Mez Hopking

Posts: 61
From: Bournemouth, UK
Registered: Jun 26, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:42 PM   in response to: nitramluap
 

Same problem here, this is really crap. I can't believe we've been sold such a sloppy release. Poor effort Apple. Really poor.

I'm using a Macbook Pro (Core Duo)... I opted for the Upgrade method, but have been presented with this enraging blue screen with cursor. I've tried removing ape, but to no avail.

I can't go for the Archive and Install, as I haven't got enough space left. Sooooo glad I did a full backup before I started this.

Gonna leave the blue screen on over night (TBH I think the idea of it sorting itself out is bollocks to say the least... there WOULD be a progress bar or at least a message. Utter bull from Apple support!) But I will try it anyway.

I am hoping that some genius will figure out a way of fixing this while I sleep, I really don't want to spend all day tomorrow reinstalling all my software etc...

Come on Apple, show us you care... Help us!!!

Macbook Pro   Mac OS X (10.4.10)   2.16GHz CPU | 2GB Ram | 100GB HD 7200RPM  
Phill Horrocks1

Posts: 21
Registered: Sep 8, 2005
Re: Installation appears stuck on a plain blue screen
Posted: Oct 26, 2007 3:47 PM   in response to: Mez Hopking
 

Yep, complete and utter crap! I don't remember seeing the option in setup under Installation Type that said "Wait indefinitely while you stare at a blue screen and eventually go mad"

So far I think I've wasted nearly a full day trying to get this to work.

Even the Setup Assistant Migration tool seems to lock up!

Sheesh.

iBook G4 1.2 12in   Mac OS X (10.4.2)    
Mez Hopking

Posts: 61
From: Bournemouth, UK
Registered: Jun 26, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 3:47 AM   in response to: Mez Hopking
 

Well I tried everthing discussed here and more:
Booting in safe mode
Single user mode (deleting APE)
Resetting PRAM
Leaving the Aqua screen of death overnight (7 hours)
etc etc

I've finnaly decided to go for a clean install, as I didn't have enough space for the archive option. I'm just glad I backed everything up before Leopard screwed my system.

Will I be able to restore applications from my backup, without having to reinstall them? Things like Photoshop / Dreamweaver etc (will their setting be kept intact)?

I'm still masively ****** off, but fortunately I backed up, I can't image how I'd be feeling if that wasn't the case. I feel for you guys that didn't and don't have the option to do an archive install, due to lack of space...

Will let you know how the fresh install goes, about 1.5hrs remaining :(

Apple, shame... shame... shame on you. You've let us down!

Macbook Pro   Mac OS X (10.4.10)   2.16GHz CPU | 2GB Ram | 100GB HD 7200RPM  
Mez Hopking

Posts: 61
From: Bournemouth, UK
Registered: Jun 26, 2006
Re: Installation appears stuck on a plain blue screen
Posted: Oct 27, 2007 5:20 AM   in response to: Mez Hopking
 

Fresh install worked fine and dandy, but I made a fatal error with my choice of file system when formating!!

Do not chose the Case Sensitive option when you do a clean install... All the Adobe programs DO NOT support it!

Right back to square one, off to do another clean install on a Journaled ONLY file system.

Joy!

Macbook Pro   Mac OS X (10.4.10)