2006

eGovernment in Netherlands - Nov. 2006  2.5 MB

 

Eslovénia - Measuring E-government User Satisfaction - Nov. 2006  942.9 kB

This document presents the major findings of a series of five studies, which were aimed at studying the levels of user satisfaction of all the typical groups of e-government users in Slovenia. The studies consisted of a telephone survey of citizens, a telephone survey of companies, an e-mail survey of public servants, a regular mail survey of societies and a field survey of citizens at administrative units and municipal offices. The studies were initiated and completed at the Institute for Public Administration Informatisation at the Faculty of Public Administration at University of Ljubljana and was cofinanced by the Directorate for e-Government and Administrative Processes at the Slovene Ministry of Public Administration and by the Slovenian Research Agency.

E-government: Communication, Concertation, Cooperation - Out. 2006  999.2 kB

 

Grécia - Study of the Information and Communication Technologies Sectors in Greece: Current Situation and Future Trends - Out. 2006  924.3 kB

The basic conclusions from the analysis of the international ICT environment. More specifically we cover, the sector in terms of its main figures and structure are analyzed, the international trade of ICT products and the investments in ICTs in OECD countries and Europe, the correlation of ICTs with the economic growth and productivity, the implemented EU policies, certain best practices for the adoption of ICTs, and the technological developments that will determine the sector’s growth in the mid-term at an international level.

Global E-Government 2006 - Ago. 2006  745.3 kB

In this report, I present the sixth annual update on global e-government. Using an analysis of 1,782 government websites in 198 different nations undertaken during Summer, 2006, I investigate electronic government.

Nações Unidas - Compendium of Innovative E-government Practices Volume II - Ago. 2006  1.4 MB

As information and communication technologies (ICTs) are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. Drawing on the main themes of the United Nations Global E-government Readiness Reports of 2004 and 2005, the citizen should be viewed as the focal point of e-government activities. Although many countries have implemented one-stop portals, online transactions and e-participation possibilities, developing public value in e-government is at the initial stages of conceptualization and implementation. As a result, not all e-solutions and e-services that governments provide necessarily meet the needs of the ordinary citizen.

Comparing E-Government vs. E-Governance - Jun. 2006  36.5 kB

 

Online Availability of Public Services - Jun. 2006  3.5 MB

This report presents the results of the sixth benchmarking exercise on the progress of online public services in Europe. Next to measuring the percentage of online sophistication of basic public services available on the Internet, this study also measures the percentage of public services fully available online in the 25 EU Member States, plus Iceland, Norway and Switzerland. Since 2001, the survey is executed on a yearly basis. Due to administrative reasons, no measurement has been carried out in 2005. The 6th survey was therefore executed in April 2006.

Transforming Public Services - The next phase of reform - Jun. 2006  778.5 kB

This document sets out our vision for reform, describes the approach to developing that vision to build on the progress already made, and aims to provoke discussion and ideas about how reform can be deepened in the years to come.

Measurement Framework Final Version - Mai. 2006  1.1 MB

The Measurement Framework Model is built around the three value drivers of efficiency, democracy, and effectiveness and elaborated in such a way as to produce a multidimensional assessment of the public value potentially generated by eGovernment, not limited to just the strictly quantitative financial impact, but also fully including more qualitative impacts.

eGovernment: Commission calls for ambitious objectives in the EU for 2010 - Abr. 2006  86.0 kB

 

eGovernment Strategy of the Republic of Slovenia for the period 2006 to 2010 - Abr. 2006  714.0 kB

 

Manuel pratique de cyberadministration - Abr. 2006  673.5 kB

 

Your Voice on eGovernment 2010 - Online Public Consultation - Jan. 2006  235.4 kB

 

Reino Unido - An e-Government Truth Potential CO2 efficiencies from online provision of local government services - Jan. 2006  555.0 kB

 

Bringing M-government to South African Citizens: Policy Framework, Delivery Challenges and Opportunities - 2006  248.9 kB

The paper aims to provide a framework for m-government deployment in South Africa. It examines major factors affecting m-government use by citizens, business and government; and it highlights implementation challenges. The paper argues that synergy between e and m-government should be exploited to avoid unnecessary duplication of services. Sustainability of m-government depends on its ability to provide value-added services. Healthy mgovernment program depends upon national strategy, infrastructure support, appropriate technology platform, low access cost, and increased awareness generation especially for citizens in underserved areas. It cautions that real success comes from universal access to services and the provision of low cost services through increased competition.

Information Technology in Public Administration of Estonia - 2006  5.8 MB

 

The Upside of Down: Catastrophe: Creativity and the Renewal of Civilization - 2006  26.3 kB

 

The Web Structure of E-Government-Developing a Mthodology for Quantitative Evaluation - 2006  1.4 MB

In this paper we describe preliminary work that examines whether statistical properties of the structure of websites can be an informative measure of their quality. We aim to develop a new method for evaluating e-government. E-government websites are evaluated regularly by consulting companies, international organizations and academic researchers using a variety of subjective measures. We aim to improve on these evaluations using a range of techniques from webmetric and social network analysis. To pilot our methodology, we examine the structure of government audit office sites in Canada, the USA, the UK, New Zealand and the Czech Republic. We report experimental values for a variety of characteristics, including the connected components, the average distance between nodes, the distribution of paths lengths, and the indegree and outdegree. These measures are expected to correlate with (i) the navigability of a website and (ii) with its “nodality” which is a combination of hubness and authority. Comparison of websites based on these characteristics raised a number of issues, related to the proportion of non-hyperlinked content (e.g. pdf and doc files) within a site, and both the very significant differences in the size of the websites and their respective national populations. Methods to account for these issues are proposed and discussed. There appears to be some correlation between the values measured and the league tables reported in the literature. However, this multi-dimensional analysis provides a richer source of evaluative techniques than previous work. Our analysis indicates that the US and Canada provide better navigability, much better than the UK, however the UK site is shown to have the strongest “nodality” on the Web.