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- Reports - Public Services
- Availability of Public Services online
- The User Challenge – Benchmarking the Supply of Online Public Services – 7th Measurement (4.27 MB), prepared by Capgemini for the European Commission Directorate General for Information Society and Media, September 2007.
- Online Availability of Public Services – EU15 Benchmarking (51.7 KB), based on the Capgemini Reports for the European Commission Directorate General for Information Society and Media, UMIC – Knowledge Sociey Agency, Jul. 2006. (Contents in Portuguese)
- Online Availability of Public Services: How Is Europe Progressing? Web based survey on electronic public services report of the 6th measurement (3.49 MB), prepared by Capgemini for the European Commission Directorate General for Information Society and Media, 29.06.2006.
- Online Availability of Public Services: How Is Europe Progressing? Web based survey on electronic public services report of the fifth measurement, October 2004 (6.88 MB) , prepared by Capgemini for the European Commission Directorate General for Information Society and Media, 04.03.2005.
- Online Availability of Public Services: How Is Europe Progressing? Web based survey on electronic public services report of the fourth measurement, October 2003 (1.42 MB), prepared by Cap Gemini Ernest & Young’s for the European Commission Directorate General Information Society, 26.01.2004.
- Web based survey on electronic public services – Results of the Third Measurement (617.79 KB), prepared by Cap Gemini Ernest & Young for the European Commission Directorate General Information Society, 06.02.2003.
- Online Availability of Public Services: How Does Europe Progress? Web based survey on electronic public services overall report Oct 2001 – Oct 2002 (2.80 MB), prepared by Cap Gemini Ernest & Young for the European Commission Directorate General Information Society, Jan. 2003.
- Summary Report: Web based survey on electronic public services – Results of the Second Measurement – April 2002 (639.23 KB), and Annex: 1. Methodological framework of the survey and 2. Results per service, prepared by Cap Gemini Ernest & Young for the European Commission Directorate General Information Society, 20.06.2002.
- Summary Report: Web based survey on electronic public services – Results of the First Measurement – October 2001 (1.44 MB), prepared by Cap Gemini Ernest & Young for the European Commission Directorate General Information Society, 30.10.2001.
- The User Challenge – Benchmarking the Supply of Online Public Services – 7th Measurement (4.27 MB), prepared by Capgemini for the European Commission Directorate General for Information Society and Media, September 2007.
- Best Practices on Availability of Public Services onlineonline
- Leadership in Customer Service: Delivering on the Promise, Accenture, June 2007.
- Leadership in Customer Service: New Expectations, New Experiences, Accenture, 06.04.2005.
- UN Global E-government Readiness Report 2005 – From E-government to E-inclusion (2.06 MB), Department of Economic and Social Affairs, Division for Public Administration and Development Management, United Nations, New York, 2005.
- User Satisfaction and Usage – Survey of eGovernment Serrvices (1.03 MB), prepared by Rambøll Management, Caopenhagen, Denmark for the eGovernment Unit of the European Commission Directorate General Information Society, Dec. 2004.
- UN Global E-Government Readiness Report 2004 – Towards Access for Opportunity (5.37 MB), Department of Economic and Social Affairs, Division for Public Administration and Development Management, United Nations, New York, 10.12.2004.
- E-Government Leadership: Engaging the Customer, Accenture, 04.05.2004.
- Benchmarking – Final Report on Analysing the Drivers and Promoting the Best Practices of Electronic Services in the Public Sector (1.25 MB), Klas Johansson, Ulf Aronsson, Karl-Erik Andersson, TietoEnator Trigon AB, Gothenburg, 12.09.2002.
- Leadership in Customer Service: Delivering on the Promise, Accenture, June 2007.
- Evaluation of the Public Administration Web Sites
- Evaluation of the Presence of the Portuguese Municipalities on the Internet 2003, Final Report (9.13 MB), prepared by Leonel Duarte Santos, Luís Martins Amaral, Maria de Lurdes Rodrigues from CIES – Center for the Research and Study of Sociology, ISCTE and from Gávea – Laboratory for Study and Development of Information Society – DSI, University of Minho, for the Mission Unit for Innovation and Knowledge (UMIC), 2005. (Contents in Portuguese)
- 2nd External Evaluation of Public Administration Bodies Web, 2nd Edition, Final Report(1.69 MB) e Annex A - Bodies Classification (1.50 MB) prepared by Accenture for the Mission Unit for Innovation and Knowledge (UMIC), Dec. 2003. (Contents in Portuguese)
- External Evaluation of Public Administration Bodies Web, 2nd Edition, Final Report (7.46 MB), prepared by Accenture for the Inter-ministerial Commission for the Information Society, Feb. 2002. (Contents in Portuguese)
- ICT Use in the Public Administration
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Survey on the use of Information and Communication Technologies in Regional Public Administration - Madeira 2006 Results (395 KB) Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC) 11.05.2007. (Contents in Portuguese)
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Survey on the use of Information and Communication Technologies in Regional Public Administration - Azores 2006 Results (392 KB), Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC) 11.05.2007. (Contents in Portuguese)
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Survey on the use of Information and Communication Technologies in Central Public Administration 2006 - Results (546 KB), Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC) 11.12.2006. (Contents in Portuguese)
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Survey on the use of Information and Communication Technologies in Municipalities 2006 (553 KB), Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC) 12.11.2006. (Contents in Portuguese)
- Central Public Administration 2005 – Survey on the use of Information and Communication Technologies , Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 09.03.2006. (Contents in Portuguese)
- Municipalities 2005 – Survey on the use of Information and Communication Technologies , Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 09.03.2006. (Contents in Portuguese)
- Autonomous Region of Madeira – Survey on the use of Information and Communication Technologies in Regional Public Administration 2005, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 09.03.2006. (Contents in Portuguese)
- Autonomous Region of Azores – Survey on the use of Information and Communication Technologies in Regional Public Administration 2005, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 09.03.2006. (Contents in Portuguese)
- Central Public Administration 2004 – Survey on the use of Information and Communication Technologies, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 02.01.2005. (Contents in Portuguese)
- Municipalities 2004 – Survey on the use of Information and Communication Technologies, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 14.12.2004. (Contents in Portuguese)
- Autonomous Region of Madeira – Survey on the use of Information and Communication Technologies in Regional Public Administration 2004, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 20.05.2005. (Contents in Portuguese)
- Autonomous Region of Azores – Survey on the use of Information and Communication Technologies in Regional Public Administration 2004, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 20.05.2005. (Contents in Portuguese)
- Central Public Administration 2003 – Survey on the use of Information and Communication Technologies, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 12.01.2004. (Contents in Portuguese)
- Municipalities 2003 – Survey on the use of Information and Communication Technologies, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 01.08.2004. (Contents in Portuguese)
- Autonomous Region of Madeira – Survey on the use of Information and Communication Technologies in Regional Public Administration 2003, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 01.04.2004. (Contents in Portuguese)
- Autonomous Region of Azores – Survey on the use of Information and Communication Technologies in Regional Public Administration 2003, Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 01.04.2004. (Contents in Portuguese)
- Central Public Administration 2002 – Survey on the use of Information and Communication Technologies , Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 01.12.2003. (Contents in Portuguese)
- Central Public Administration 2000 – Survey on the use of Information and Communication Technologies , Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC), 01.12.2000. (Contents in Portuguese)
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Survey on the use of Information and Communication Technologies in Regional Public Administration - Madeira 2006 Results (395 KB) Knowledge and Information Society Observatory (OSIC) from the Knowledge Society Agency (UMIC) 11.05.2007. (Contents in Portuguese)
- Availability of Public Services online