The STT offers a database of 58 translators that fluently speak, besides Portuguese, one or more languages, and is aimed at Portuguese speakers / foreigners who need to communicate with foreigners and Portuguese citizens / entities.

This service sets a telephone conference between the manager of the service institution, a translator and the immigrant.

The service is available free of charge (the customer only pays for the phone call) every working day between 9:00am and 7:00pm, through the SOS Immigrant line - 808 257 257 – if you call from land line, the call cost is the same as a local call; and 218 106 191 – if you call from a mobile phone.

Languages and dialects available in the Translation Service Telephone:

Operation:

1. The client (institution or migrant) calls the Migrant Support Line (808 257 257) via the landline network (or 21 8106191 via the mobile network) and requests access to the service of telephone translation.

2. The call is immediately transferred to the STT operator, who asks the following information:

• Name of the institution / service (if applicable);

• Customer Name;

• Customer Telephone Number;

• Language required;

• Desired date and time for the telephone translation service (when the translation can't be immediately made);

3. The operator receives the call and, based on the request of the customer, checks the database of translators in that context.

If the request requires the immediate service:

◦ If there is translator availability, it is connected, putting in telephone conference the translator and the client (if he/she wishes, they may ask the immigrant to join the telephone conference, providing his/her mobile phone number or another landline number).

◦ If there is no availability of translator, the operator schedule the service for an hour compatible with the availability of translators database, thus postponing service to that time.

◦ If the request is for scheduling, the availability of translators database is checked and the appointment is made. At the scheduled time, the client connects, the operator places it on hold, contacts the translator and creates a conference between the two.

4. The STT operator remains in line to the conference final, ensuring the smooth implementation of the service.

5. At the final conference the operator makes a brief quality questionnaire to the customer. Importantly, both the operator and the translators are bound to strict observance of professional secrecy and may not disclose to anyone any information obtained in the course of translation, in compliance with the letter of ethics they signed.
 

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