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Last Updated: 1:20 PM EST - May 15, 2016

Zocdoc Healthcare Search Partners with Epic EHR
By: Casey Houser
Additionally, the combination of these two applications is expected to have the benefit of increasing rebooking rates and initial patient consultations. Return visitors, in Zocdoc's research, have shown a propensity toward choosing the familiar practices when rebooking in specialty …

Customer Support via Twitter Offers Unique Challenges and Opportunities
By: Tracey E. Schelmetic
When social media first debuted in contact centers, companies handled it by hiring (usually younger) dedicated workers to keep an eye on these channels. In these times of omnichannel customer engagement, however, this isn't always possible. Customers expect the …

Small-to-Medium Businesses (SMBs) Need Cyber Security Tools Just like Large Enterprises
By: Peter Bernstein
Given the indiscriminant nature of cyber threats, the need for small- to medium-sized businesses (SMBs) to have information and tools to ward off the bad guys is just as great as is the case for large organizations. The challenge …

Cloud-Based UC Solutions Offer a Host of Benefits with Proper Planning
By: Laura Stotler
Most organizations understand that legacy phone and communication systems are cumbersome, expensive and difficult to maintain and simply can't compete with the rich features and flexibility of unified communications (UC) solutions. The benefits of UC are well known to …

The Compromising of Global Financial Transactions, Not So Swift
By: Peter Bernstein
The last piece of advice makes sense, however, IT security experts have all cautioned that no system, as proven in this instance, is fail safe. Indeed, they emphasize that when it comes to security a holistic approach must be taken …


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