Data on Information Society in Portugal 2010

For the first time, this annual compilation includes a chapter of data on e-Science, i.e. on the tools of Information and Communication Technology (ICT) for scientific research, including information about: (a) Infrastructure (coverage and connectivity of the national Higher Education system by the NREN – National Research and Education Network, coverage of this system by the national authentication and wireless access Eduroam system that integrates the national Higher Education system into one single e-U Virtual Campus, access to VoIP services in the national public Higher Education system), (b) Contents (number of publications available online in the national system of full text international scientific publications available to users at research and Higher Education institutions (b-on Knowledge Library Online), coverage of the national public Higher Education by this system, number of articles downloaded annually from this system, number of institutional repositories and of documents in the Open Access Scientific Repository of Portugal (RCAAP), coverage of the national Higher Education system by these institutional repositories), (c) Distributed Computing (number of CPUs and disk memory of the National Grid Initiative (INGRID), contribution of the Portuguese National Grid Initiative in jobs and standard CPU time to the Enabling Grids for E-Science in Europe (EGEE) / European Grid Infrastructure (EGI)).

As can be seen from the corresponding data, e-Science is the area of ICT application with larger progress in the last five years, leading Portugal to be party of the more advanced group of EU countries in this area.

Also for the first time, this compilation includes data on the use of ICT by youngsters 10 to 15 years old, and also benchmarks within European Union (EU) Member States for 15 years old youngsters based on the surveys carried out within the OECD PISA – Programme for International Student Assessment. Together, these data provide a detailed overview of the use of these technologies in this most important segment age bracket.

The data include the results of surveys done by the Knowledge Society Agency (UMIC) from July to October 2010 on ICT in the Public Administration, including on the use of ICT in Central Government, Regional Public Administration (Azores and Madeira), and Municipalities, and published on March 1, 2011. They also include the results of surveys conducted in 2010 in collaboration between Statistics Portugal (INE) and Knowledge Society Agency (UMIC), including the use of ICT by households, use of ICT in enterprises, both for the first quarter of 2010 and for which partial syntheses were published by INE in November 2010, although this is the first comprehensive publication of data from these surveys. The publication also includes data on electronic communications obtained by ANACOM (National Communication Authority), data on ICT in basic and secondary schools obtained by GEPE (Office for Education Statistics and Planning of the Ministry of Education) (although they have not yet been provided for the academic year 2009/2010), data on ICT training in Higher Education obtained in 2010 by the GPEARI (Office of Planning, Strategy, Evaluation and International Relations of the Ministry of Science, Technology and Higher Education, and data on e-Science regarding infrastructure and content to support scientific research gathered by the Knowledge Society Agency (UMIC) in collaboration with the Foundation for National Scientific Computing (FCCN).

The following data are noteworthy:

1. Regarding e-Science, i.e. the use of ICT for support of scientific research:
   • The international connectivity provided by the National Research and Education network (NREN) at the end of 2010 was 20 Gbit/s (17 times that of the end of 2005 when it was 1.2 Gbit/s).
   • 86% of the national Higher Education system was covered by the NREN at the end of 2009 (institution size measured by the number of students enrolled, data for 2010 await the publication by GPEARI of the number of students enrolled in institutions of Higher Education in 2010/2011). The coverage was 100% for public Higher Education (5 percentage points increase since the end of 2004) and 43% for private Higher Education (1.4 times the value for 2004).
   • 55% of the national public Higher Education system was covered by dark fiber of the NREN at the end of 2009, eight times the value at the end of 2004, and 62% of the national public university system, almost six times the value at the end of 2004 (institution size measured by the number of students enrolled, data for 2010 await the publication by GPEARI of the number of students enrolled in institutions of Higher Education in 2010/2011).
   • 92% of the national Higher Education system was covered by the national authentication and wireless access Eduroam system that integrates the national Higher Education system into the single e-U Virtual Campus at the end of 2009, more than 13 times the value at the end of 2004 (institution size measured by the number of students enrolled, data for 2010 await the publication by GPEARI of the number of students enrolled in institutions of Higher Education in 2010/2011). The coverage was 100% for public Higher Education system (12.6 times the value at the end of 2004) and 67% for private Higher Education system (15.6 times the value at the end of 2004).
   • 98% of the national public Higher Education system and 99% of the public university system were covered by Voice over IP (VoIP) at the end of 2009, when such coverage was 0% in 2007 (institution size measured by the number of students enrolled, data for 2010 await the publication by GPEARI of the number of students enrolled in institutions of Higher Education in 2010/2011).
   • 49,978 scientific publications (19,201 scientific periodicals, 18,363 e-books, 12,414 proceedings or transactions titles) were available in 2010 to all institutions of public Higher Education through the NTEN (b-on Knowledge Library Online), provided through aggregate acquisitions to the major international scientific publishers at national scale ("big deal" nationwide), more than seven times the value at the end of 2004.
   • 5.6 million downloads of full text articles of international scientific publications provided through the b-on Knowledge Library Online were done in 2010 (twice than in 2005 and 3.3 times the value for 2004).
   • 31 institutional repositories and 50,521 documents were available through the Open Access Scientific Repository of Portugal (RCAAP) at the end of 2010. The number of institutional repositories was multiplied by 31 and the number of documents by more than 80 since the end of 2004, when they were 1 and 626, respectively.
   • 55% of the national Higher Education system was covered by open access institutional repositories at the end of 2009, 13.5 times the value at the end of 2004 (institution size measured by the number of students enrolled, data for 2010 await the publication by GPEARI of the number of students enrolled in institutions of Higher Education in 2010/2011). Coverage of the public university system was 96%, 10.9 times the value at the end of 2004. The coverage of the public polytechnic system was 27%, 67.5 times the value at the end of 2004, and the coverage of private Higher Education was 7% (it was 0% at the end of 2008).
   • 2.092 CPU CORES and 743 TeraBytes of disck memory were provided by the infrastructure of the National Grid Initiative (INGRID) at the end of 2010, respectively 30 and 33.7 times the values ​​at the end of 2006, when they were respectively 70 and 22 TeraBytes.
   • 5.6 million jobs and 7 million of CPU time on HEP-SPEC CPU 06 Wall Clock Hours were the contribution of Portugal’s INGRID to the project Enabling Grids for E-Science in Europe (EGEE) / European Grid Infrastructure (EGI), respectively 208 and 113 times what it had been in 2006. Portugal has contributed 5% in jobs and CPU time for the European project, respectively 252 and 103 times the percentage contribution in 2006. The EGI involves all EU countries except Austria and Malta, involving 8 countries outside the EU (Switzerland, Croatia, Israel, Montenegro, Macedonia, Norway, Serbia, Turkey); in population Portugal represents 2.1% of the total. So, Portugal is one of the countries that more contributes in Grid Computing in Europe relative to population (2.5 times the percentage in population), while in 2006 the contribution of Portugal was negligible (0.02 in jobs, 0.05% in CPU time, i.e., respectively 1 and 2.5 hundredths of the percentage in population).
2. Regarding electronic communications (data for the 4th quarter):
   • At the end of 2010, the broadband Internet access penetration in the population reached 44% (more than the quintuple of what it was at the end of 2004, then at 8%), 20% in fixed access lines (2.5 times the value at the end of 2004) and 24% in active mobile access devices in the reporting period (the quadruple of what it was at the end of 2005). The increase of mobile broadband customers exploded from 2005 to 2009.
   • In fixed broadband penetration in the population, Portugal was at the end of 2010 the 6th EU27 country in connectivity larger or equal to 10 Mbit/s (15%), ex-aequo with Sweden and only below The Netherlands (22%), Denmark (19%), France (18%) and Belgium (18%), and 1.5 times the EU27 average (10%).
   • In mobile broadband dedicated data services (cards, modems, switches) penetration in the population, Portugal (12%) was at the end of 2010 the 6th country in the EU27, only below Finland (31%) Austria (19%), Sweden (16%), Denmark (14%) and Ireland (13%), and with almost the double of the EU average (7%).
   • In active mobile broadband (effective use in the preceding 3 months) penetration in the population, Portugal (38%) was at the end of 2010 the 7th country in the EU27, only below Sweden (76%), Denmark (62%), Finland (54%), Luxembourg (46%), Ireland (41%) and Poland (41%).
   • The penetration of TV subscription services through cable, satellite, fiber optics or other means (xDSL/IP, FWA) in the households reached 49%, 1.5 times what it was at the end of 2005.
3. For Education and Training in ICT:
   • All public basic and secondary schools are connected to broadband Internet since 2006.
   • The number of Internet-connected computers in schools was in 2008/2009 more than seven times that of 2004/2005. The schools had in 2008/2009 about twice the number of desktop computers and 18 times the number of laptop computers than just two years earlier, in 2006/2007.
   • In 2008/2009 the number of students per Internet-connected computer in the group of basic and secondary schools was 2.3, down to less than 1/7 the value in 2004/2005 when the number of students per Internet-connected computer was 16.1. This positive development is even more pronounced in public education: from 2004/2005 to 2008/2009 the number of students per Internet-connected computer decreased from 18.2 to 2.2, i.e. it decreased to less than 1/8 of the value in 2004/2005. The situation is now better in public than in private schools, when the private sector in 2004/2005 had more than twice as many Internet-connected per student.
   • The number of students enrolled for the 1st time in Higher Education ICT programs increased 51% from 2005/2006 to 2009/2010.
   • In 15 years old students, among the 25 EU countries in the OECD considered in surveys conducted in 2009 within the OECD PISA (for some indicators there are data for only 17 EU countries, although for most of the indicators the data are for more than 20 countries), Portugal is:
     • 1st in students who:
       • use email to communicate with classmates about homework (54%), well above the average of the 25 OECD countries considered (34%);
       • say they can create a database very well without help (46%), well the above average (27%);
       • say they are able to create a presentation very well without help (90%), 1.6 times the percentage of six years earlier and well above average (71%). This 1st place is among boys, among girls, among students of the highest socio-economic and cultural status (top quartile) and among students of the lowest socio-economic and cultural status (bottom quartile). Portugal is the 2nd country with the lowest difference (10 percentage points) in this indicator between students with the highest and the lowest socio-economic and cultural status, well below the average (18 percentage points); six years before the difference in Portugal was of 23 percentage points, an increase above the average (18 percentage points);
       • say they are able to create a multimedia presentation (sound, image and video) very well without help (72%), well above the average (54%) and almost the double of six years earlier when it was 37%, and this 1st place is among boys, among girls and among students of the highest socio-economic and cultural status, and the 2nd place among students of the lowest socio-economic and cultural status.
     • 2nd in students who:
       • use the Internet to do homework (61%), well above the average (46%).
       • use email to communicate with teachers (25%), well above the average (14%).
     • 3rd in students who:
       • use laptop computers in school (25%), well above the average (19%).
       • say they are able to edit digital photographs or other graphic images very well without help (76%), well above the average (60%).
       • say they are able to use a spreadsheet to plot a graph very well without help (68%), well above the average (50%) and 1.3 times the percentage of six years before. Portugal is the 6th country with the lowest difference in this indicator between students of the highest and the lowest socio-economic and cultural status (10 percentage points), well below the average (14 percentage points); six years earlier the difference in Portugal was 16 percentage points, a little above average (15%).
     • 5th in students who:
       • have access to the Internet at school (97%), above the average (93%).
       • use computers at school for group work and to communicate with colleagues (28%), above the average (22%).
       • post work on the school website (12%), well above the average (9%).
     • 6th in students who do individual homework on a school computer (18%), equal to the average (18%).
     • 7th in students who:
       • used a computer at least once (99.6%), above the average (99.2%). In Portugal this percentage is higher in students of the lowest socio-economic and cultural status (99.9%) than in students of the highest socio-economic and cultural status (99.7%).
       • have computer at home (98%), above the average (94%) and 1.7 times what it was six years before. It is also the 7th in this indicator among students of the lowest socio-economic and cultural status (94%), well above the average for the OECD countries considered (83%) and more than the quadruple of nine years before. The difference between students from the highest and the lowest socio-economic and cultural status was drastically reduced to only 6 percentage points when nine years ago it was 73 percentage points.
       • use Internet at school for school work (41%), above the average (39%).
       • download, upload or browse at school materials from the school website (18%), above the average (15%).
     • 8th in students who:
       • use e-mail at school (24%), above the average (19%).
       • download, upload or browse materials from the website of the school (27%) at home, above the average (23%).
       • do homework on the computer at home (48%), close to but below average (50%).
     • 9th in students who use computer at home (97%), above the average (93%). The difference between students from the highest and the lowest socio-economic and cultural status is 7 percentage points, well below the average (15 percentage points).
     • 13th in students with Internet access at home (91%), nearly the quadruple of nine years before. The growth of this percentage in the last nine years has been high among students of the highest socio-economic and cultural status (from 58% in 2000 to 99% in 2009), and it was huge in the lower socio-economic and cultural status (from 4% in 2000 to 79% in 2009). There was a substancial reduction of differences in opportunities between these two groups of students: the difference is 19 percentage points in 2009 when it was 54 percentage points nine years before.

   These are very positive results regarding the use of ICT by young people in Portugal that reveal the effectiveness of measures to encourage the use of the Internet and computers for school age youngsters, including the high reduction of the differences between groups of the highest and the lowest socio-economic and cultural levels.

4. For youngsters 10 to 15 years old (data from the first quarter of 2010):
   • 91% of youngsters 10 to 15 years old use the Internet, both girls and boys. The use of the Internet is 100% among students in the 3rd cycle of basic schooling (7th to 9th grade).
   • 84% of youngsters 10 to 15 years old use the Internet at home, much more than the double of 2005 (when it was 32%).
   • 67% of youngsters 10 to 15 years old declare using the Internet every day or almost every day, nearly the triple of 2005 (when it was 24%).
   • The main activities of youngsters 10 to 15 years old who use the Internet are: searching for information for school work (97%), messaging in chats, blogs, social networking websites, newsgroups, online discussion forums or real time written messages (86%), email (86%), games or downloading games, pictures, movies or music (79%), browsing websites of personal interest (63%), uploading personal content on a website to be shared (55% ), searching for health information (47%).
   • 96% of youngsters 10 to 15 years old use computers, both girls and boys. The use of computer is 100% among students in the 3rd cycle of basic schooling (7th to 9th grade).
   • 92% of youngsters 10 to 15 years old use computers at home, 1.6 times the value for 2005 (when it was 57%).
   • 77% of youngsters 10 to 15 years old declare using computers every day or almost every day, 1.7 times the value for 2005 (when it was 46%).
   • The main activities youngsters 10 to 15 years old who use computers declare doing are: school work (93%), listening to music or watching movies (84%), games (84%), use of educational software (54%).
   • 87% of youngsters 10 to 15 years use mobile phones, 1.4 times the value for 2005.
   • The main activities youngsters 10 to 15 years old who use mobile phones declare doing are: phone calls (97%), communication of written messages (94%), games without Internet connection (54%), sending photos or files (36%), surfing the Internet (9%).
5. For Families and individuals aged 16 to 74 years of age (data from the first quarter of 2010):
   • 45% of the households have laptop computers, 3.6 times the value of 2005 (when it was 12%) and more than the double of three years before (when it was 20%), an obvious positive consequence of government programs supporting the purchase of laptops for students.
   • 50% of the households have broadband connections to the Internet, more than the double of 2005 (when it was 20%).
   • 96%, 92% and 34% of people (16-74 years old) with, respectively, higher, secondary, and 9th grade or less educational attainment, use the Internet. Portugal is positioned in these indicators, respectively, in the 6th, 4th and 22nd place in the EU. The values of these indicators for Portugal are higher than the EU average for people with higher and secondary educational attainment which are, respectively, 92% and 74%, in the latter case by a large difference.

   The percentage of Internet users among people who did not complete secondary education is low (34%) but more than doubled since 2005 (when it was 16%), with particularly high increases in the age brackets 55-74 years old (now more than the quintuple of 2005) and 25-54 years old (much more than the double of 2005). In the age group 16-24 years it reached 83%, 1.4 times what it was in 2005. The percentage of Internet users in the people 55-74 years old is low (20%) but it increased to more than the quintuple of 2005 among people with lower than secondary education attainment, to much more than the double of 2005 among people with secondary education attainment, and reached a value 1.6 times that of 2005 among people who completed higher education.

   • 97%, 94% and 40% of people (16-74 years old) with, respectively, higher, secondary, and 9th grade or lower educational attainment, use computers. Portugal is positioned in these indicators, respectively, in the 3rd, 3rd and 22nd place in the EU, in people with complete secondary but not higher education just below The Netherlands and France, and in people with higher education just below The Netherlands and Luxembourg. The values of these indicators for Portugal are higher than the EU average for people with higher and secondary educational attainment which are, respectively, 93% and 77%, in the latter case by a large difference. The percentage of computer users in people without complete secondary education is now 1.7 times what it was in 2005.
   • 95% and 100% of the students use, respectively, Internet and computers. These are the result of an effective introduction of the Internet and computers in schools, after Portugal had been in 2001 one of the pioneers in Europe in connecting all schools to the Internet as well as in early 2006 in connecting all public schools in broadband.
   • 75% of people who use the Internet claim using it every day or almost every day, 1.3 times the percentage of 2005.
   • The main activities Internet users declare doing are: searching for information about goods and services (86%), communication, interaction and uploading content (e-mail (88%), chats, messenger, forums and similar (69%); consulting the Internet with the purpose of learning (77%), searching for health information (59%), searching for information on education or training (57%), downloading/reading newspapers/magazines (56%), listening/watching Radio/TV (50%), downloading software (46%), downloading games, images or music (44%), searching information translated into offline purchases (42%), obtaining information from public administration (40%), uploading personal content on a website (40%), home banking (38%).
   • The largest increases in Internet usage from 2005 to 2010 were in: telephone/videoconference contacts (26% of the people now, more than the double of 2005 when it was 10%), blog development (now 14% of the people, more than the double of 2005 when it was 6.6%), searching for health information (59% of the people now, almost the double of 2005, when it was 31%).
   • 74% of people use Multibanco ATMs. The e-commerce transactions by Multibanco ATM done by these people included mobile phone top ups (75%) and buying tickets for shows and transportation (11%). 33% of people who do e-commerce transactions on websites pay orders through the Multibanco ATMs. 71% of the Multibanco ATM users do through them other kinds of payments: services of water supply, electricity, telephone, Cable TV, etc., of purchased goods and services, and payments to the state of taxes, social security, fines, etc.
   • 62% of people did e-commerce via Multibanco ATMs, web pages or radio frequency identification systems in the three months preceding the survey, and 58% did e-commerce through Multibanco ATMs or Internet pages. E-commerce done via Multibanco ATMs (by more than 55% of the people and more than 75% of the Multibanco ATMs users) largely exceeds orders of goods and services via websites. In fact, these were done in the three months preceding the survey only by 9.5% of the people, although this is much more than the double of what it was in 2005 (3.7%), and in spite of the fact that 44% of the people (86% of the Internet users) search information about goods and services in the Internet, 1.7 times the figure for 2005 (when it was 26%).
   • 15% of people have ordered goods or services through the Internet pages in the previous year, much more than the double of 2005 (when it was 6%).
6. Regarding the use of ICT by small, medium and large enterprises, excluding the financial sector, it is noted (data from the 1st quarter of 2010):
   • 97% of enterprises use computers; 100% for both medium and large enterprises.
   • 94% of enterprises have Internet access, and 83% have Internet access in broadband (1.3 times what it was in 2005 (63%)). These numbers increase to, respectively, 100% and 90% for medium enterprises, and to 100% and 98% for large enterprises. Growth since 2005 was particularly high for small enterprises (respectively, 1.2 times the figure for 2005 for Internet access and 1.4 times the figure for 2005 for broadband access).
   • The increase of enterprises with broadband connections was particularly high in the Construction and Manufacturing industries sectors, reaching values which are, respectively, almost the double and 1.5 times those of 2005. In 2010 the values are 78% and 83%, respectively.
   • 63% of enterprises have internal electronic networks (1.7 times the figure for 2005), and 35% have wireless networks (more than the triple of 2005).
   • 52% of the enterprises have Web presence, 1.4 times what it was in 2005. 94% of the large enterprises and 75% of the small and medium enterprises have Web presence.
   • The growth in the percentage of enterprises with Web presence was particularly high in the sectors of Construction, much more than the double of 2005, and Wholesale and retail trade in which it reached 1.6 times the percentage for 2005.
   • 31% of enterprises use the Internet for education and/or training activities; the double of 2005.
   • 75% of enterprises use the Internet to interact with the State, 1.3 times what it was in 2005.
   • 68% of enterprises submit filled out forms online to the State. Portugal is 8th in the EU in this indicator, above the EU average (60%).
   • 52% of enterprises treated online at least one administrative process with the State. Portugal is 10th place in the EU in this indicator, above the EU average (48%).
   • 20% of enterprises submit online proposals in public procurement tenders (e-Tendering). Portugal is 3rd in the EU in this indicator, well above the EU average (13%).
   • 35% of enterprises use the Internet or other electronic networks ordering or receiving orders of goods or services, a figure that rises to 45% and 59%, respectively, for medium and large companies.
   • Portugal is 9th in the EU regarding enterprises that received orders online (19%), more than the double of 2005 and above the EU average (14%). For small companies the figure for Portugal (18%) is even 1.5 times that of the EU average (12%).
   • Portugal is particularly developed in aspects of electronic business (e-Business), namely in the adoption of systems of electronic data sharing or automatic exchange:
     • 1st (40%) in the EU in enterprises whose business processes are automatically linked to suppliers or customers, more than twice the EU average (18%);
     • 3rd (44%) in the EU in enterprises that share electronic information on purchases with software used for an internal function, well above the EU average (31%);
     • 5th (55%) in the EU in enterprises that share electronic information on sales or purchases with software used for an internal function, well above the EU average (41%).
     • 9th (35%) in the EU in enterprises that use automatic exchange of data with customers or suppliers, above the EU average (34%).

   It should be noted that in 2009 the universe of economic activities of the considered enterprises was enlarged, namely to include, among others, restaurant/catering enterprises, which have relatively low levels of computerization, so the comparison of general indicators for 2009 and 2010 indicates an high growth, but in fact it is even greater than the figures convey since now a considerable number of companies with expected low levels of ICT use are being included, as it is the case of restaurants and similar activities.

7. Regarding to companies in the financial sector (data from the 1st quarter of 2010):
   • 100% of companies in the financial sector use computers and the Internet, and 93% are connected to the broadband Internet (up from 89% in 2005).
   • 96% of the financial sector enterprises have a Web presence, almost the double of the figure for 2005 (when it was 50%).
   • 98% of companies use the Internet to interact with the State (up from 86% in 2005).
8. For micro-enterprises (enterprises with fewer than 10 workers) the following indicators had particularly high increases from 2005 to 2010 (data from the 1st quarter):
   • 17% have a website, almost the double of 2005.
   • 15% use the Internet or other electronic networks to send or receive orders of goods or services, almost the double of 2005.
   • 37% use the Internet to interact with the State, 1.8 times the figure for 2005.
   • 40% have broadband connections, 1.6 the figure for 2005.
   • 53% have Internet connections, 1.4 times the figure for 2005.

   It should be noted that in 2009 the universe of economic activities of the considered enterprises was enlarged, namely to include, among others, restaurant/catering enterprises, which have relatively low levels of computerization, so the general indicators for 2009 and 2010 are not strictly comparable with those of previous years as they would have been higher had there not been such an enlargment.

9. Regarding to hospitals (data for the end of the 1st semester):
   • 99% of hospitals are connected to the Internet, often in broadband (95%), 60% with bandwidths greater than or equal to 2 Mbit/s (1.6 times the figure for 2006 and more than seven times that for 2004).
   • The electronic networks infrastructure of hospitals improved considerably, particularly WANs (Wide Area Networks), that now exist in 59% of the hospitals, 1.6 times the percentage in 2004, and wireless local area networks, that now exist in 62% of the hospitals, i.e., much more than the triple of 2004 (when it was 17%). There is also a much broader use of VPNs (Virtual Private Networks) that now exist in 52% of the hospitals, i.e., much more than the double of 2006 (when it was 21%).
   • In the activities performed on the Internet in hospitals, the main expansions from 2004 to 2010 were: training of human resources (now 44% of the hospitals, 1.6 times of the percentage in 2004), exchange of files with other hospitals (now 85% of the hospitals, 1.3 times the percentage in 2004), internal communication between hospital services (now 63% of the hospitals, 1.5 times the percentage in 2004), external communication with other health units (now 81% of the hospitals, 1.3 times the percentage in 2004). There was a considerable increase in electronic communications between different hospitals and health entities, internal and external.
   • 88% of the hospitals have a Web presence, more than the double of 2004 (when it was 40%).
   • In the services available on websites of hospitals on the Internet, the main expansions from 2004 to 2010 were for: information on medical emergency procedures (now in 31% of the hospitals, more than the quadruple of 2004, when it was 7%), availability of information on prevention and health care (now in 61% of the hospitals, much more than the double of 2004, when it was 23%).
   • According to the declarations received, the percentage of hospitals with a website complying with requirements of Web accessibility to citizens with special needs almost tripled from 2006 to 2008 (now 20% of the hospitals).
   • 35% of the hospitals send orders of goods or services through the Internet.
   • 27% of the hospitals offer Internet access to patients, 1.7 times the figure for 2006. 12% of the hospitals provide Internet access to visitors, company and family of hospitalized patients, the double of 2006.
   • 21% of the hospitals have telemedicine activities, mainly in teleradiology (17%) and teleconsultation (11%).
10. For the Central Public Administration (data from the last quarter of 2010):
    • All Central Public Administration bodies have Internet connections, 84% with bandwidths greater than or equal to 2 Mbit/s (more than the double of 2005 (when it was 37%)). 29% of the institutions have connections with bandwidths greater than or equal to 16 Mbit/s.
    • 91% of the Public Administration bodies have internal policies for generalized Internet access.
    • There were particularly high increases since 2005 in the percentage of Central Public Administration bodies which carry out the following activities in the Internet:
      • Consulting of supply catalogues (now 87% of the institutions, much more than five times the percentage for 2005 when it was 16%);
      • External communication with enterprises (now 84% of the institutions, more than the triple of 2005 when it was 27%);
      • External communication with citizens (now 82% of the institutions, more than the triple of 2005 when it was 27%);
      • External communication with other public bodies (now 95% of the institutions, 2.7 times the the value of 2005 when it was 36%);
    • 79% of the Central Public Administration bodies declared that their websites meet at least the "Level A" of the W3C accessibility guidelines for people with special needs, while in 2005 they were only 20%. 47% of the institutions declared that their websites comply with at least "Level AA").
    • 61% of the Central Public Administration bodies used e-commerce (much more than the double of 2005 (when it was 24%)).
    • 33% of the Central Public Administration bodies have and use videoconferencing equipment (almost the triple of 2005, when it was 12%).
    • 41%, 41% and 54% of the Central Public Administration bodies use open source software for, respectively, operating systems, Internet servers and other applications. These percentages are about 1.5 times the corresponding ones of 2005.
    • Regarding cybersecurity, the percentage of the Central Public Administration bodies with secure servers is 68% (1.7 times the figure for 2005 when it was 40%), with anti-spam filters is 93% (1.5 times the figure for 2005 when it was 61%), with backups of the information systems in external locations is 52% (1.5 times the percentage for 2005 when it was 34%). The institutions with anti-virus software and firewall are, respectively, 98% and 96% of the total.
    • 26% of the Central Public Administration bodies promoted distance eLearning training actions (more than the triple of 2005 when it was 8%).
11. For the Regional Public Administration (data from the last quarter of 2010):
    • All the Regional Public Administration bodies have internet connection. The Public Administration bodies of the Autonomous Regions of Madeira and the Azores with connections with bandwidth greater than or equal to 2 Mbit/s are, respectively, 78% and 54%, almost four times and more than ten times, respectively, the figures for 2005.
    • There were particularly high increases since 2005 in the percentage of Regional Public Administration bodies that carry out the following activities on the Internet:
      • Consulting supply catalogues (now 53% of the institutions in Madeira and 34% in Azores; respectively, more than the quadruple of the figure for 2005 (when it was 12%) and almost the septuple of the figure for 2005 (when it was 5%));
      • External communication with citizens (now 84% of the institutions in Madeira and 80% in Azores; much more than the triple of 2005 (when it was 22% in Madeira and 26% in Azores));
      • External communication with enterprises (80% more than the triple of 2005 in Madeira and almost the triple of 2005 in Azores, now 84% of the institutions in Madeira and 77% in Azores);
    • 16% and 20%, respectively, of Madeira and the Azores Public Administration bodies declared that their websites meet at least the "Level A" of the W3C accessibility guidelines for people with special needs.
    • The use of the open source software for operating systems, Internet servers and other applications is, respectively, 20%, 31% and 36% in Madeira, and 14%, 11% and 23% in Azores.
12. For Municipalities (data from the last quarter of 2010):
    • All the Municipalities have an Internet connection, 92% with bandwidths greater than or equal to 2 Mbit/s, much more than the double of 2005 (when it was 38%). 36% of the Municipalities have connections with bandwidths greater or equal to 16 Mbit/s.
    • 40% of the Municipalities workers use regularly the Internet, 1.5 times the figure for 2005.
    • 70% of the Municipalities have internal policies of generalized Internet access, 1.4 times the figure for 2005 that was only 49%.
    • In the Municipalities, the Internet is mainly used for information search and communication activities: searching and information/documentation gathering (97%), email (97%), electronic exchange of files (94%), promotion of products and services of the Municipality (89%), consulting supply catalogues (84%), external communication with other municipalities, parishes and Central Public Administration bodies (84%), access to databases (84%), interfacing with citizens (78%).
    • The activities done at the Internet with highest increases in Municipalities were: electronic procurement (now in 60% of the Municipalities; more than the quadruple of the figure for 2005 that was 14%), sale of goods and services (now in 25% of the Municipalities; more than the double of 2005, when it was 12%).
    • The services more often offered at the Municipalities websites are: downloading forms (91% of the Municipalities, 1.4 times the figure for 2005), email (78% of the Municipalities), public consultation through the Internet (71% of the Municipalities, more than the double of 2005 when it was 34%); newsletter subscriptions through the Internet (66% of the Municipalities, more than the double of 2005 when it was 28%), submitting filled in forms online (37% of the Municipalities, the double of 2005 when it was 19%), surveys to citizens done through the Internet (35% of the Municipalities, 1.5 times the figure for 2005 that was 23%), monitoring of private construction work processes (27% of the Municipalities), requests for garbage collection and street cleaning (27% of the Municipalities).
    • 48% of the Municipalities used e-commerce (much more than the triple of 2005 (when it was 13%)).
    • 25% of the Municipalities declared that their websites comply with at least the "Level A" of the W3C accessibility guidelines for people with special needs. 13% of the Municipalities declared that their websites comply with at least the "Level AA" of the W3C accessibility guidelines.
    • 58%, 47% and 61% of the Municipalities use open source software for, respectively, operating systems, Internet servers and other applications.
    • Regarding to cybersecurity in Municipalities, from 2005 to 2010, the percentage of Municipalities using secure servers more than doubled, the percentage of those using anti-spam filters was multiplied by 1.6 times, and the percentage of those using backups of information systems at outside locations was multiplied by 2.5; now, respectively, 53%, 89% and 50% of the Municipalities have these services. The Municipalities with anti-virus software and firewall are, respectively, 99% and 97% of the total.
13. For hotels, the latest available data are for 2008 and were commented on in the news High Computer and Internet Use in Portuguese Hotels - 15/06/2009.

Survey data on the Information Society in Portugal 2010