Documentos
Documentos do CCAS
- SIADAP 1 – Construção do QUAR – Linhas de Orientação (PDF, 3,51 MB)
Documento de Orientação Técnica do CCAS 2009.01.12 (DOC, 96 Kb)
Outra documentação
Better Practice in Annual Performance Reporting. (PDF, 883 Kb)
Australian National Audit Office, 2004.
Outcome Based Management. Guidelines for use in the Western Australian Public Sector. (PDF, 196 Kb)
Department of Treasury and Finance, 2004.
Setting key targets for Executive Agencies: A Guide. (PDF, 496 Kb)
HM Treasury, Cabinet Office, National Audit Office, 2003.
How to measure customer satisfaction. A tool to improve the experience of customers. (PDF, 2,14 Mb)
HM Government, BMRB, Henley Centre Headlight Vision.
Acções do Documento
