Serviços Partillhados

Serviços Partilhados - Qual a viabilidade na A.P ? - Jan. 2010  477.8 kB

 

Shared Service Center - 2007  130.9 kB

Shared services are a method to provide back-office functions to internal customers at lower costs and higher quality. Shared services have started out in the area of finance and accounting. Accounts payable, bank reconciliation, general ledger, fixed assets and accounts receivable are still the most common functions that are transferred to a Shared Service Center (=SSC). However, in the last few years shared services have expanded into other areas, such as information technology, human resources, and procurement.

Shared Services Center for E-Government Policy  411.9 kB

It is a general opinion that applicative cooperation represents a useful vehicle for the development of e-government. At the architectural level, solutions for applicative cooperation are quite stable, but organizational and methodological problems prevent the expected and needed development of cooperation among different administrations. Moreover, the introduction of the “digital government” requires a considerable involvement of resources that can be unsustainable for small public administrations. This work shows how the above mentioned problems can be (partially) solved with the introduction of a Shared Services Center (SSC).

Transforming General Performance Objectives into Specific Measurement for Shared Service Centres  163.8 kB

The implementation of the popular shared service concept is accompanied by general performance objectives such as cost reduction and quality improvement. The necessary transformation of these general performance objectives into more specific measurements, however, has turned out being problematic. Therefore, this empirical and theoretical-anchored research paper suggests a method on how to transform general performance objectives into specific measurements for shared service centres. The paper also discusses the context in which management can use such specific measurements. This covers (i) the decision whether an organization itself has sufficient competence to perform required services, (ii) the dialogues with customers to agree on service levels, and (iii) the continuously monitoring of a shared service centre’s performance.