2009

e-Ping Padrões de Interoperabilidade de Governo Electrónico - Dez. 2009  604.1 kB

A arquitetura e-PING – Padrões de Interoperabilidade de Governo Eletrônico – define um conjunto mínimo de premissas, políticas e especificações técnicas que regulamentam a utilização da Tecnologia de Informação e Comunicação (TIC) na interoperabilidade de Serviços de Governo Eletrônico, estabelecendo as condições de interação com os demais Poderes e esferas de governo e com a sociedade em geral. As áreas cobertas pela e-PING estão segmentadas em: • Interconexão; • Segurança; • Meios de Acesso; • Organização e Intercâmbio de Informações; • Áreas de Integração para Governo Eletrônico.

Malta - Strategic Plan 2009 - 2012 - Dez. 2009  678.1 kB

Over the past twenty years we have made great strides in the ICT arena. From being considered as an under-developed laggard, Malta is today recognised internationally as a front-runner in the ICT sector. This is tangibly supported by the excellent results that our country has garnered, such as the multitude of high rankings achieved by various e-Government services in recognition of their sophistication, availability, proven credibility and excellence in delivery.

Putting the Frontline First: Smarter Government - Dez. 2009  555.4 kB

This plan delivers better public services for lower cost. It outlines how the Government will improve public service outcomes while achieving the fiscal consolidation that is vital to helping the economy grow. The plan has three central actions: to drive up standards by strengthening the role of citizens and civic society; to free up public services by recasting the relationship between the centre and the frontline; and to streamline the centre of government, saving money through sharper delivery.

5 th Ministerial eGovernment Conference Malmo, 19-20 - Nov. 2009  2.4 MB

The 5th Ministerial eGovernment Meeting and Conference took place at the Malmö Exhibition and Convention Centre from 18-20 November 2009. It was one of the major events of the Swedish EU Presidency and included an agreement on a Ministerial Declaration by ministers responsible for eGovernment, a comprehensive conference programme and an exhibition of 52 eGovernment Awards finalists.

i2010 eGovernment Action Plan Progress Study: Final Report - Nov. 2009  2.2 MB

This Final Report presents the comprehensive achievements, challenges and recommendations of the study. Its strategic purpose is to undertake a qualitative progress evaluation of the i2010 eGovernment Action Plan, 2006-2010, and on this basis to make an input to Member State and European Commission planning for the eGovernment Action Plan 2010-2015. The study has two main objectives: First to undertake a qualitative analysis of progress towards achieving the goals of the Action Plan, and second to evaluate the stimulus effect of the Action Plan and the level of progress triggered by it across Member States.

i2010 eGovernment Action Plan Progress Study: Summary Report - Nov. 2009  976.2 kB

Neste relatório publicado pela Comissão Europeia é feita uma valiação ao progresso dos Estados membros no âmbito do i2010 Government Action Plan, 2006-2010.

eGovernment Benchmark Survey 2009 - Nov. 2009  4.9 MB

This report captures the measurement of public eServices across Europe, two years on from the last measurement in September 2007. Intended to open “a new chapter in EU eGovernment benchmarking” in the policy context of the end of the Lisbon i2010 policy timeframe, it establishes the foundations for the progressive and planned modernisation of pan-European eGovernment comparison. To participate in the survey this year were 31 countries: the 27 EU Member States as well as Croatia, Iceland, Norway and Switzerland. Like its previous editions, the report measures the online availability and the sophistication of 20 basic public Services (12 services for citizens and 8 services for businesses) in those countries.

Ministerial Declaration on eGovernment approved unanimously in Malmo, Sweden - Nov. 2009  209.3 kB

The declaration signed on 18 November 2009 in Malmö by the EU ministers outlines a joint forward-looking vision and defines policy priorities to be achieved by 2015.

The Financial and Economic Crisis: Impact on E-Government in OECD Countries - Nov. 2009  328.5 kB

The global financial and economic crisis has over night, put governments under considerable pressure to promptly address a broad range of challenging political, economic and governance issues affecting both the public and the private sector. In their effort to be agile and responsive to the situation, governments have stretched their human and budgetary resources to the limit. To swiftly create the capacity to handle these new challenges, they are looking at how efficiency and effectiveness in the public sector can be improved. While some governments have chosen to cut e-government spending and reduce the pace of its implementation, others have chosen to seize this occasion to accelerate the pace of e-government implementation. For every country, the main issues are to avoid wasting tax payers' money, ensure that resources are used most efficiently and effectively, and rebuild citizens’ trust through increased transparency in how decisions are made and implemented. As a consequence, governments are also faced with the challenge of paving new ways to increase citizen participation and engagement.

Austrália - Reform of Australian Government Administration Building the world´s best public service - Out. 2009  2.6 MB

 

i2010 High Level Group: Benchmarking Digital Europe 2011-2015 a Conceptual Framework - Out. 2009  293.2 kB

The European Commission will be reporting on the list of benchmarking indicators through its annual digital competitiveness reports, which will also include detailed country profiles for the EU, Norway, Iceland and accessing countries. A summary list of the indicators proposed throughout this document can be found in the Annex. As the present framework has been drafted ahead of the endorsement of the post-i2010 strategy, its content and list of indicators will be subject to review in 2012.

Web 2.0 in the Process of e-participation: The Case of Organizing for America and the Obama Administration - Out. 2009  330.3 kB

The presidential campaign of Barack Obama during the 2008 elections sparked new discussion about the public engagement issue in the political processes. The campaign used Web 2.0 tools intensively to reach the general public and seek support and collect feedback from voters. In this paper, we analyze the major website of this project, “Organizing for America” (OFA) from the perspective of e-participation, which is a concept that include all the processes of public involvement via information and communication technologies.

E-Gov. 2.0: Pave the way for e-Participation - Set. 2009  2.6 MB

The new Information and Communications Technologies are gradually giving rise to a radical transformation in the current scenario. Globalisation, the new economy, the predominant role of finance in economic activity, the opening up of international markets: these are only some of the features of the epoch-making change underway. The introduction of the new digital media have resulted in a thorough transformation of communication and access to information, as well as in reorganising the way in which the production processes of both businesses and government bodies are organised, while establishing and experimenting with new systems of training and instruction

Public Services 2.0: Web 2.0 from the Periphery to the Centre of Public Service Delivery - Set. 2009  1.2 MB

Este documento resume as principais conclusões de workshop realizado pelo portal ePractice dedicado ao tema dos serviços públicos 2.0.

4 Anos de Simplex - Ago. 2009  28.5 MB

Relatório feito pela Secretaria de Esatdo da Modernização Administrativa aos quatro anos de programa Simplex.

Digital Britain: Final Report - Jun. 2009  3.3 MB

The Digital World is a reality in all of our lives. In this report we underscore the importance of understanding, appreciating and planning for this reality and we seek to achieve the following: An analysis of 1. the levels of digital participation, skills and access needed for the digital future, with a plan for increasing participation, and more coherent public structures to deal with it. 2. An analysis of our communications infrastructure capabilities, an identification of the gaps and recommendations on how to fill them. 3. A statement of ambition for the future growth of our creative industries, proposals for a legal and regulatory framework for intellectual property in a digital world, proposals on skills and a recognition of the need for investment support and innovation.

E-Gov 2.0: The Keys to Success: Choosing and Building the Pathway to Success Best Practices and Success Factors - Jun. 2009  2.6 MB

 

Governance Studies at Brookings: Comparing Technology Innovation in the Private and Public Sectors - Jun. 2009  2.0 MB

The following paper evaluates the websites of leading U.S. corporations with state and national governments, grades their overall performance, and examines nearly two dozen features of digital innovation, including: personalization, interactivity, transparency, PDA access, disability access, language translation, number of online services, privacy, security, and user feedback. We found that many government websites lacked multimedia, interactivity, and personalization—key features that allow users to tailor information to their own needs. On the other hand, public sector agencies were more effective at providing disability access than commercial enterprises. When it came to privacy policies, public sector websites also offered stronger consumer protections than commercial sites.

iGOV-DOC: Manuais de Referência da Administração Pública - Registos Online - Jun. 2009  840.1 kB

Projectos como a «Empresa na Hora», «Nascer Cidadão», «Casa Pronta» ou «Balcão Heranças e Divórcio com Partilha» são já verdadeiros casos de estudo no âmbito da modernização e simplificação. Este documento pretende ser um guia de referência sobre os Registos Online

Making e-Government Pay: Realising benefits from ICT - Jun. 2009  923.7 kB

 

MC-eGov: Study on Multi-channel Delivery Strategies and Sustainable Business Models for Public Services addressing Socially disadvantaged Groups - Jun. 2009  1.7 MB

Estudo encomendado pela Comissão Europeia sobre a disponibilização de serviços multicanal no espaço comunitário.

Improving Access to Government Through Better Use of the Web - Mai. 2009  391.4 kB

Current Web technology allows governments to share with the public a variety of information in unlimited quantities on demand. Technology is also available to allow citizens to bring issues of concern to the attention of local, regional and national governments. However, exploiting these capabilities within government systems is a challenge that encompasses environmental, policy, legal, and cultural issues. Establishing effective eGovernment requires openness, transparency, collaboration and skill in taking advantage of the capabilities of the World Wide Web. The rich potential for two-way dialogue between citizens and government creates a need for global leadership. The W3C has an opportunity to provide guidance in support of eGovernment objectives by promoting existing open Web standards and noting the challenges external to the Web and Improving Access to Government through Better Use of the Web http://www.w3.org/TR/2009/NOTE-egov-improving-20090512/ 1 of 44 5/20/2009 3:41 PM technology. There is also role for the W3C to facilitate the development and vetting of new open Web standards needed by governments in context. This document is an attempt to describe, but not yet solve, the variety of issues and challenges faced by governments in their efforts to apply 21st century capabilities to eGovernment initiatives. Detail and useful examples of existing, applicable open Web standards are provided. Where government needs in the development of eGovernment services are not currently met by existing standards, those gaps are noted.

Tribunais com Capacidade de Resposta: Resultados da Política de Descongestionamento 2006-2008 - Mai. 2009  728.2 kB

Neste documento o Ministério da Justiça faz um resumo das políticas de descongestionamento do sistema judicial implementadas nos últimos três anos.

EU Service Directive- A Tale of 25 Member States: Study on the EU Member State´s implementation of the EU Service Directive - Abr. 2009  1.1 MB

 

FY 2008 Report to Congress on Implementation of The E-Government Act of 2002 - Mar. 2009  298.6 kB

Relatório anual do Office of Management and Budget dos EUA relativo à avaliação do progresso da implementação do eGovernment Act de 2002. Nesta sexta edição são analisados os projectos concluídos ao longo do ano fiscal de 2008.

Innovation Across Central Government - Mar. 2009  899.4 kB

Relatório do National Audit Office do Reino Unido avaliou vários casos de inovação dos serviços públicos britânicos a nível da Administração Central. O objectivo foi identificar o progresso feito desde a última edição deste relatório, apresentada em 2006.

Revisions and Additions to the Core List of ICT Indicators - Fev. 2009  368.3 kB

Este documento consiste numa revisão a uma lista de indocadores de Tecnologias de Informação criada em 2008 no âmbito do Global Event on Measuring the Information Society. Uma das novidades é a inclusão de novos indicadores para a Educação.

Simplex 2009 Quanto mais Simples, Melhor - Fev. 2009  3.8 MB

Esta é a mais recente versão do programa Simplex, que reune 200 medidas de modernização administrativa a concretizar até ao final de 2009.

A Roadmap for a Pan-European eIDM Framework by 2010 - Jan. 2009  159.3 kB

Identity is the dynamic collection of all attributes related to a specific entity, be it a citizen, enterprise, or object. An identity is what allows an entity to be distinguished from any other. This is what makes identity a key component in numerous economic, social and administrative transactions. The ability to link a set of information to its owner and the effective and secure handling of entity-specific data are essential to numerous different interactions. To this end, organisational and technical infrastructures are developed to define, designate and administer the identity attributes related to specific groups of people, such as customers, patients or citizens. These infrastructures are identity management systems.

Digital Britain the Interim Report - Jan. 2009  1.0 MB

Around the world digital and broadband technologies are reshaping our Communications, Entertainment, Information and Knowledge industries, the wider economy, and the way of life for all of us.We are at a point of transformation. The success of our manufacturing and services industries will increasingly be defined by their ability to use and develop digital technologies. A successful Britain must be a Digital Britain. Digital technology has led to a quiet revolution over the past decade in our lives at work, at home and at leisure. Many of us now take for granted a world of constant communication; of large-scale data transfer from home to work and vice versa, leading to new, more transport-efficient and family-friendly patterns of working; hundreds of television and radio channels; user-generated content; instant connectedness with virtual communities of interest and friendship; and keeping extended family networks in touch with images as well as words.

Dinamarca - OECD Study on Digital Learning Resources as Systemic Innovation - Jan. 2009  431.5 kB

Documento da OCDE dedicado a analisar a utilização de recursos digitais para fins educativos.

FAQs to the Report on the State of Pan-European eID Initiatives - Jan. 2009  313.2 kB

 

Mid-Term Report of the European Commission Expert Group on e-Invoicing- Jan. 2009  200.3 kB

E-Invoicing has great potential but is being held back by a number of barriers to the achievement of mass adoption. The Expert Group commenced its work in February 2008 and this Mid-Term Report sets out a number of initial recommendations to remove or reduce these barriers. Further work is required to elaborate these proposals – input would be welcome. The expected deliverables of the Group are summarised and will be completed by the end of 2009. 2. The first chapter records that there are many instances where progress has been made and there are a large number of success stories. The key benefits of e-Invoicing are reviewed ranging from efficiency arguments, cost benefits, the green agenda, improved supply chains and the liberation of resources for more productive work.

Report on the State of Pan-European eIDM Initiatives - Jan. 2009  1.2 MB

The development and deployment of electronic identity management (eIDM) solutions in European electronic applications stands at a crossroads. Over the past decade, European Member States and EEA countries have gradually rolled out identity management solutions that were best suited to their national goals and ambitions. The goals of such initiatives were uniformly the same: improving administrative efficiency, improving accessibility and user-friendliness, and above all, the reduction of costs. At the European level, these goals could be advanced by improving the interoperability of electronic identification/authentication solutions being offered at the national level. After all, by doing so, European citizens and businesses would be able to use applications in any European country, thus potentially benefiting citizens, businesses and administrations alike. Significant efforts have been made in recent years to chart the European interoperability difficulties related to electronic identities (eIDs) and to propose solutions to these problems.

Transparencyin Government - Jan. 2009  2.2 MB

Este documento apresenta várias perspectivas sobre a forma como os governos e as organizações vêem a transparência e a forma como a informação e disponibilizada aos cidadãos através das novas tecnologias. Inclui capítulos dedicados a temas como Democratização de Dados, Práticas de Trabalho em Governos ou Governo Colaborativo.

An Actor-Network Theory (ANT) Approach to Turkish E-Government Gateway Initiative - 2009  163.3 kB

There are various models proposed in the literature to analyze trajectories of e- Government projects in terms of success and failure. Yet, only the Actor-Network Theory (ANT) perspective (Heeks and Stanforth, 2007) considers the interaction factors among network actors and actants. This paper proposes the ANT for approaching to the Turkish e-Government Gateway initiative as a case study. In doing so, it provides valuable insight in terms of both local and global actornetworks which surround the initiative.

Breakthrough: Politics and Race in the Age of Obama - 2009  17.6 kB

 

Compendium of Innovative E-government Practices - 2009  1.2 MB

As information and communication technologies (ICTs) are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. Drawing on the main themes of the United Nations Global E-government Readiness Reports of 2005 and 2008 and 2010, the citizen should be viewed as the focal point of e-government activities. Although many countries have implemented one-stop portals, online transactions and e-participation possibilities, developing public value in e-government is at the initial stages of conceptualization and implementation. As a result, not all e-solutions and e-services that governments provide necessarily meet fully the needs of the ordinary citizen. The ultimate objective of governments is to foster a more digitally inclusive society via more connected governance structures.

Daring Decisions and Representative Municipal Democracy: An Exploration Within the New River Management in the Netherlands - 2009  66.9 kB

arenas’). The WaalWeelde project in the Netherlands, where new river management strategies are designed with new groups of stakeholders, is one example. In this article the role of political leadership in these processes of innovation is further explored. In order to mediate between the transition arena, with its long term perspective and experimental character and the conditions of the political domain in which short term results and public support are dominant, it is assumed that a certain element of ‘daring’ within the democratic context is required. In the exploration of daring decision- making, the article focuses on the role of the individual municipal administrator as a mediator between a transition arena and the municipal context in processes of public sector innovation. The most important finding is the importance that the administrators ascribe to individual actors in decision- making processes. Their will to effect change, their skills, resources and strategies are seen as vital in exercising their role as ‘policy entrepreneur’. Linkages with theoretical literature are briefly explored.

Getting to Integration: Command and Control or Emergent Process - 2009  78.7 kB

For more than 20 years there has been much discussion in health and mental health care circles about how to achieve improved organizational and service integration, on the assumption that changes in structure may improve clinical outcomes. This paper reviews some of the public and private sector literature about mergers and alliances and offers observations on the extent to which collaboration is an emergent process that is responsive to its particular environment and explores power dynamics and how trust and flexibility affect outcomes in a positive or negative sense.

In Recognition of Ken Kernaghan - 2009  9.7 kB

 

Inspiring the Future of Mental Health and Addictions in New Zealand: The Blueprint Executive Leadership and Management Programmes - 2009  45.8 kB

Fostering leadership among mental health staff is a key initiative for New Zealand. The Blueprint Executive Leadership and Management programme enables clinical leaders to learn alongside consumer leaders and specialist services managers. This paper describes the content and process of a national mental health leadership training programme that is managed with input from one of New Zealand’s leading university management schools (the University of Waikato School of Management). Such a partnership allows the delivery of a highly credible, academic programme grounded in mental health sector insight thus supporting a key goal of fostering a culture of professional development.

Introduction: leadership for Wicked Problems - 2009  68.6 kB

Leadership is the topic of the papers in this issue of The Innovation Journal. The problems that we face are “wicked;” they are complex and defy simple formulations and easy solutions. We need dynamic leadership and both transactional and transformative leadership from our managers and leaders at all levels of organizations. Successful implementation is as critical as effective policy and program development. Five core leadership competency areas are described in The Leadership and Management Skill Set: personal skills and knowledge, interpersonal (people) skills, transactional (execution, management) skills, transformational skills, and policy and program knowledge. Public leadership and competent leaders will be keys to success in the millennium.

Leadership and Organizational Strategy - 2009  63.2 kB

Strategic planning, an umbrella term used to include and summarize such activities as planning, performance measurement, program budgeting, and the like, has proven to be very useful but limited. It is a technical fix that gets at only part of the question of organizational effectiveness and only deals with some of the dilemmas organizations face. The efforts of public administrators to control organizational endeavors are essential, necessary, and aligned with current best practices. But the control mechanisms ultimately prove to be only part of the puzzle. In the face of such realities, the notion of strategic thinking emerges to fill the gaps and overcome the limitations that experience with strategic planning has proven to exhibit. This paper presents an integration of leadership ideas, strategic thinking and traditional planning activities in an effort to make important connections and important distinctions. The result is an outline of the foundations of strategic thinking.

Public Services 2.0: The Impact of Social Computing on Public Services - 2009  2.0 MB

The report gives an overview of the main trends of Social Computing, in the wider context of an evolving public sector, and in relation to relevant government trends and normative policy visions within and across EU Member States on future public services. It then provides an exhaustive literature review of research and practice in the area of Social Computing and identifies its key impact areas in the public sector. Evidence from the study indicates that Social Computing technologies, applications and values have already been adopted in many areas of government activity. Social Computing affects several aspects of public service, related to both the front office (citizen-government relations) and the back office activities of public administrations. Social Computing is leading to new forms of ICT-enabled participation, capable of enhancing users' social awareness and involvement. Social Computing is also transforming relationships and ways of working within and between public sector organizations and opens the way to innovative service delivery mechanisms.

Relatório Final da Consulta Pública - Simplex 2009 - 2009  658.1 kB

Neste documento é feita uma análise àsprincipais conclusões da consulta pública ao programa Simplex 2009, que decorreu entre 14 de janeiro e 1 de Fevereiro na Internet.

Simplex Programa de Simplificação Administrativa e Legislativa, Quanto mais Simples, Melhor (Orientações para a Simplificação)- 2009  108.8 kB

Este documento reune vários tópicos de orientação relativos à apresentação de propostas de medidas para o programa de modernização administrativa Simplex.

The Evaluation of a Local Whole Systems Intervention for Improved Team Working and Leadership in Mental Health Services - 2009  90.4 kB

Fourteen mental health teams covering community, inpatient, and primary care across different NHS regions in England completed the pilot stage of the evaluation of a seven-day focused local whole systems intervention for improved teamworking and leadership. Outcome at the end of the programme was evaluated using measures of teamwork, team effectiveness, staff burnout, job satisfaction and leadership style. Team working improved significantly across the sample in terms of communication, support for innovation, clarity of objectives and focus on quality. Although changes were in the desired direction for all the other outcome measures they did not reach statistical significance. Exploring changes for teams as a whole, perceptions of team working improved from the start to the finish of the programme in 13 teams. Participant feedback from session to session of the programme was positive. Action learning sets, user involvement, improved communication and small group discussions were particularly well received. Ratings of the delivery of the programme were also high across all 14 programmes. The study provides pointers for the development of whole systems interventions in this key area of local service improvement.

Study On User Satisfaction And Impact In EU27 - 2009  84.5 kB

This document reports on the process and the conclusions and presents the deliverables of a study commissioned by the European Commission (hereafter call the ‘Commission’), DG Information Society and Media concerning the measurement of user satisfaction and impact of eGovernment services in the Member States. This study was undertaken by a consortium composed of Deloitte Consultants and Indigov (a spin-off of the University of Leuven, Belgium) in collaboration with Prof. Cristiano Codagnone of the University of Milan, Italy.

The Practice of Collective and Strategic Leadership in the Public Sector - 2009  101.4 kB

Currently, a dyadic and hierarchical vision dominates in the literature on leadership as it does in the public sector (Gronn, 2002; Hiller and Vance, 2006). The transactional and transformational perspectives present leaders in relation with their subordinates or their supporters. Yet, that is a truncated vision of the reality because it disregards the situation and the other leaders present (Gronn, 2002, 2008; Raelin, 2005; Yukl, 1989). In the public sector, since the leaders have limited control (Moynihan and Wallace-Ingraham, 2004) and coexist collectively and in a dependent and independent manner (Raelin, 2005; Bourgault, 2007), I propose that different leaders interact in complementarity at different levels of the practice of leadership.

Top-level Decisons Through Public Deliberation on the Internet: Evidence from the Evolution of Java Governance - 2009  668.2 kB

This study found internet-enabled public deliberation having a direct impact on top-level decisions and it identified institutional mechanisms by which this occurs. Most government initiatives aimed at promoting online deliberation all short of expectations. The participatory governance model developed in this study presents design and process parameters along which more interactive and engaging online experiences can be modeled. The applicability of the propositions is demonstrated by systematically collecting online data and analyzing public deliberation during the evolution of Java governance. Self-selection of participants and opposing views, mutual adjustment, and high influence combined with incremental decision-making were shown to be critical for institutionalizing a broadly supported governance approach.

Turquia - An Actor-Network Theory (ANT) Approach: Analysis to Turkish E-Government Gateway Initiative - 2009  163.3 kB

Este documento apresenta um caso de estudo onde a iniciativa e-Government Gateway do Governo turco é abordada sob a perspectiva da teoria Actor-Network.

Young People and Emerging Digital Services: An Exploratory Survey on Motivations, Perceptions and Acceptance of Risks - 2009  1.8 MB