2007

Breaking Barriers to eGovernment - Dez. 2007  608.7 kB

The Internet and related electronic information and communication technologies (ICTs) are being used increasingly in Europe to enhance the delivery of public services and citizens’ democratic engagements with government. However, many eGovernment innovations that could benefit all citizens have been hampered by legal, organizational and other obstacles. The research from the Breaking Barriers project has demonstrated that there are no simple ‘single-bullet’ solutions for defeating the obstacles to effective eGovernment across Europe. On the contrary, the barriers to eGovernment are multiple, interrelated and resistant to change. Thus in this report the team have proposed at least one organisational solution for each barrier category and at least two legal solutions for each legal area. The team was not, therefore, aiming to produce solutions to all the potential problems of eGovernment, but to identify a range of tangible solutions to specific barriers.

Ciudades Digitales: Guía de Buenas Prácticas - Dez. 2007  2.4 MB

Uno de los objetivos fundamentales del programa de Ciudades Digitales impulsado por el Ministerio de Industria, Turismo y Comercio es el de tener una experiencia de modernización tecnológica e impulso de la Sociedad de la Información en un grupo heterogéneo de pequeñas y medianas ciudades españolas, de forma que el conocimiento adquirido en estos municipios pueda trasladarse a otros. Desde la Comisión de Ciudades Digitales de AUTELSI se pretende impulsar ese objetivo a través de esta Guía de Buenas Prácticas. Esta guía puede servir de ayuda a aquellos responsables de administraciones que deseen abordar un proyecto de modernización tecnológica. La duda fundamental que surge al iniciar un proyecto de este tipo es: “¿En qué y cuánto invierto, y cómo lo hago?”. Disponer de la información que recopila esta guía sobre qué han hecho otras ciudades, cuánto invirtieron y cómo lo hicieron es, sin duda, una valiosa ayuda a la hora de tomar decisiones.

Portugal - eID Interoperability for PEGS National Profile Portugal - Nov. 2007  322.8 kB

The project eID Interoperability for PEGS aims to propose a solution to the legal, technical and organisational issues related to the creation of an interoperable Pan-European identity management infrastructure. The EU Member States, Candidate Countries and EEA Countries are introducing more sophisticated ways to manage identities in the eGovernment area. Different member states are implementing different structures as their identity management solution. The main challenge for the eID Interoperability for PEGS project is to propose a general architecture that, while taking into account the existence of different models, is able to cope with them by obtaining the final goal of interoperability. The project should conclude with several different proposals how to build interoperability without affecting member states’ own existing infrastructures. This document describes the current situation regarding the use of electronic authentication means in Portugal eGovernment applications.

Hungria - MGSG Yearbook - Out. 2007  3.6 MB

 

Irlanda - eGovernment - Out. 2007  1.7 MB

The rapid advances in information and communications technology (ICT) in the 1990s, and in particular the potential for development of widespread internet use, resulted in the emergence of the concept of the information society. This refers to the increasing dependence on ICT in all aspects of society, including in the provision of public services. On-line availability of public services, and the associated transformation of the business of public service agencies, came to be referred to as eGovernment.

Bureaucratic Reform and E-Government in the United States: An Institutional erspective - Set. 2007  166.2 kB

Neste documento a autora apresenta uma perspectiva institucional do eGovernment a partir de vários elementos que considera fundamentais e de uma breve análise dos desenvolvimentos ligadas à reforma burocrática promovidos por duas administrações presidenciais dos EUA.

Bringing Together and Accelerating eGovernment Research in EU - Jul. 2007  349.7 kB

eGovernment utilises technology to accomplish reform by fostering transparency, eliminating distance and other divides, and empowering people to participate in the political processes that affect their lives. EU and U.S. governments have different strategies to build egovernment. Some have created comprehensive long-term plans while others have opted to identify just a few key areas as the focus of early projects. The following paragraphs bring into light the major eGovernment developments in Europe and the U.S.

Bringing Together and Accelerating eGovernment Research in EU: eGovernment evolution twards 2020 - Jul. 2007  259.8 kB

As has been pointed out before, the scenarios presented show no major role for new and/or disruptive technologies in shaping the future of eGovernment by 2020. As eGovRTD2020 point out, innovations are expected to play a role in bridging the gap between technology and context. This means to improve and apply current technology in such a way that it can solve a societal or governmental problem. One explanation for this might be that disruptive technology cannot be predicted. Another explanation is that a lot of technology is available and waiting to be deployed on a large scale and only affecting society after being in place.

Bringing Together and Accelerating eGovernment Research in EU: Policy Issues in eGovernment - Jul. 2007  430.8 kB

eGovernment, when viewed as a research field, exhibits a strong correlation between research and policy. Analysis of the lack of research utilisation has not only commented on the limitations of research and the apparent inhospitality of the policy making environment but also on the divergence of these two worlds. The research and policy worlds have different priorities, use different languages, frequently operate to different timescales and are subjected to very different reward systems. The response to these problems has generally been twofold. Firstly, improvement in communication between researchers and policy makers and secondly the establishment of better institutional mechanisms to bridge the research/policy divide.

Reino Unido - Government on the Internet: Progress in Delivering Information and Services Online - Jul. 2007  790.6 kB

In November 2005, the Cabinet Office published Transformational Government, Enabled by Technology, which sets out a six year strategy for the use of technology in improving public services. Building on this was the publication in December 2006 of Sir David Varney’s report to the Treasury, Service Transformation: A better service for citizens and businesses, a better deal for the taxpayer, which focussed on how public services could be improved by understanding better the needs of different groups of citizens and businesses. Central to both reports is improving delivery of public services by designing them around the needs of the citizen or customer, not the provider.

E-Government Colaborativo: Estratégias de implementação - Jun. 2007  312.5 kB

e-government Utilização de tecnologia para troca de informação e serviços entre o Estado e os cidadãos e empresas. Pode-se aplicar às áreas de legislação, jurídicas ou administrativas, por forma a melhorar a eficiência interna, a prestação de serviços públicos ou os processos de um governo democrático. (...) Os principais benefícios do e-government são a melhoria de eficiência, conveniência e acessibilidade de serviços públicos. (

E-Government: O processo de transformação da Administração Pública numa Sociedade em Rede - Jun. 2007  6.2 MB

Ver o mundo através das lentes do Cidadão; • Criar uma face única da Administração, fornecendo serviços multi-canal aos cidadãos e empresas; • Alterar o papel do Estado: de autoritário a facilitador e impulsionador; • Criar uma Agenda comum sobre Interoperabilidade e Autenticação Electrónica; • Desenvolver aproximações transversais envolvendo todos: AP central, regional e local – muito importante: o 3º sector; • Desenvolver uma “framework” de trabalhadores do conhecimento na AP, colocando o foco na criação de renovados lideres e trabalhadores

Bringing Together and Accelerating eGovernment Research in EU: State of play for Innovative Government - Mai. 2007  115.6 kB

The present document addresses the state of play for innovative government as seen through the results of the IST priority in FP6. Research conducted in various areas of potential application has highlighted the role of ICT as a driver for better governance. Important, possibly radical changes such as the exclusive use of Open Source Software (OSS) in public administrations have been studied. Conclusions drawn out of pilot implementation cases (although indicative of benefits as well as pitfalls which may affect a full scale application) show that OSS is a feasible solution. In addition, FP6 research proposes the adoption of policy measures to promote wider adoption of OSS. Services-for-all is the cornerstone of innovative government. Research results here offer novel ICT solutions for delivery of services through voice and mobile channels, without the need for compromise: Requests via natural speech can be machine processed and answered; mobile telephony channels can provide a secure and interoperable environment. A series of informed policy recommendations has been produced as a result of studies on the causes and effects of the digital divide.

EPBD Buildings Platform: Overall Context and Activities - Mai. 2007  211.1 kB

 

Preliminary Study on the electronic provision of certificates and attestations usually required in public procurement procedures: National Country Profiles - Mai. 2007  3.6 MB

The Preliminary Study on the electronic provision of certificates and attestations in public procurement procedures aims to examine how different European countries (EU, candidate countries and EEA) currently manage the use of certificates and attestations in procurement procedures, particularly in a eProcurement context. The goal of the study is to identify if and how electronic certificates and attestations are currently issued, accepted and validated in public procurement procedures across these countries, and if and how their eProcurement systems could be modified or amended to support non-national electronic certificates and attestations, thus facilitating cross border economic activities in these countries and contributing to the creation of an internal market for electronic procurements. The project should conclude with several different proposals how to build interoperability.

EUA - The 2007 e-readiness rankings Raising the Bar: A white paper from the Economist Intelligence Unit - Abr. 2007  1.4 MB

The Economist Intelligence Unit has published an annual e-readiness ranking of the world’s largest economies since 2000. The ranking model evaluates the technological, economic, political and social assets of 69 countries—including this year’s newest addition, Malta—and their cumulative impact on their respective information economies.

Classifying Information and Communication Technology (ICT) Services - Mar. 2007  290.5 kB

The Ad Hoc Meeting on Indicators for the Information Society was convened in 1997 “to establish a set of definitions and methodologies to facilitate the compilation of internationally comparable data for measuring various aspects of the information society, the information economy and electronic commerce”. The group agreed at that time that the development of a statistical infrastructure to support and inform policy making in this domain should begin by mining existing data, in particular the rich industry and commodity data available to the OECD. That required an agreement on industry and commodity1 definitions; developing those definitions became one of the early challenges of the group. The goal was to put in place a classification framework to answer basic questions concerning the role of the Information and Communication Technology (ICT) sector in the economy, in particular those that pertain to wealth creation and structural change originating from industries that primarily produce ICT goods and services. The expert group became the Working Party on Indicators for the Information Society (WPIIS) in 1998. It has since steadily added to an evolving framework for measuring the information society. The Guide to Measuring the Information Society [internal working document: DSTI/ICCP/IIS(2005)6] presented at the last World Summit on the Information Society consolidates the many outputs of the Working Party and its partners.

Etude sur les perspectives de l’e-gouvernement multicanal - Mar. 2007  1.7 MB

Dès lors, l'administration électronique ne peut ignorer ces outils de communications. Pour autant, il serait erroné de croire que la simple transposition des environnements PC vers la télévision ou les téléphones mobiles suffira pour rencontrer l'objectif d'une communication publique de type multicanal. L'expérience montre en effet que ces médias disposent de leur propre logique et que celle-ci est structurante au regard des contenus qui y sont portés. Le développement de services sur ces différentes plateformes nécessite donc une analyse détaillée préalablement au lancement de toute stratégie multicanal.

Grécia - Project: «Study for measuring the indicators of the initiatives eEurope and i2010 for the years 2006 and 2007» - report on the research findings among schools - Mar. 2007  502.6 kB

The present research was carried out among schools of all levels in the country as part of a study for determining and monitoring the indicators of the eEurope plan. The project is co-funded by the European Union and forms part of Action Line 5 “Technical Assistance”, Measure 5.2 of the Operational Programme “Information Society” of the 3rd Community Support Framework; it was designed and supervised by the Information Society Observatory and implemented by MRB Hellas.

Grécia - Project: “Study for measuring the indicators of the initiatives eEurope and i2010 for the years 2006 and 2007” - Report on the research findings among general practitioners - Fev. 2007  258.4 kB

The present research was carried out among GPs in the country as part of a study for determining and monitoring the indicators of the eEurope plan. The project is co-funded by the European Union and forms part of Action Line 5 “Technical Assistance”, Measure 5.2 of the Operational Program “Information Society” of the 3rd Community Support Framework; it was designed and supervised by the Information Society Observatory.

Hungria - E-Government in Hungary Annual Report 2006 - Fev. 2007  359.3 kB

Although the development of the Hungarian information society is generally slow, 2006 brought significant achievements in international comparative analyses for Hungary in regard to the development of e-government front office services; however, our research team believes that the maintenance of these results - which were primarily the product of Hungary having satisfied the compulsory EU directives - is not possible without starting the modernization and simplification of back-office procedures and administrational processes in 2007.

Reino Unido - The Green Book - Appraisal and Evaluation in Central Government - Fev. 2007  432.2 kB

 

Grécia - Project: “Study for measuring the indicators of the eEurope and i2010 initiatives for the years 2006 and 2007” - Report on the research findings among private individuals - households - Jan. 2007  1.0 MB

The present research was carried out among households in Greece as part of a study for determining and monitoring the indicators of the eEurope plan. The project is co-funded by the European Union and forms part of Action Line 5 “Technical Assistance”, Measure 5.2 of the Operational Programme “Information Society” of the 3rd Community Support Framework; it was designed and supervised by the Greek Information Society Observatory.

Grécia - Project: “Study for measuring the indicators of the eEurope and i2010 initiatives for the years 2006 and 2007” - Report on the research findings among businesses - Jan. 2007  844.7 kB

The present research was carried out among businesses throughout the country as part of a study for determining and monitoring the indicators of the eEurope plan. The project is co-funded by the European Union and forms part of Action Line 5 “Technical Assistance”, Measure 5.2 of the Operational Programme “Information Society” of the 3rd Community Support Framework; it was designed and supervised by the Information Society Observatory and implemented by MRB Hellas.

Reino Unido - E- Government Evaluation: Reflections on Three Organisational Case Studies - Jan. 2007  159.3 kB

The deployment of e-Government continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of e-Government. In this paper the authors report the findings from three interpretive in-depth organisational case studies that explore e-Government evaluation within UK public sector settings. The paper elicits insights to organisational and managerial aspects with the aim of improving knowledge and understanding of e-Government evaluation. The findings that are extrapolated from the analysis of the three case studies are classified and mapped onto a tentative e-Government evaluation framework and presented in terms lessons learnt. These aim to inform theory and improve e-Government evaluation practice. The paper concludes that e-Government evaluation is an under developed area and calls for senior executives to engage more with the e-Government agenda and commission e-Government evaluation exercises to improve evaluation practice.

Digital Governance in Municipalities Worldwide: A Longitudinal Assessment of Municipal Websites Throughout the World - 2007  473.4 kB

The study of municipal e-governance practices throughout the world is an area that clearly requires ongoing research. Our research represents a continued effort to evaluate digital governance in large municipalities throughout the world. Previous research on government websites have focused primarily on e-governance at the federal, state, and local levels in the United States. Only a few studies have produced comparative analyses of e-governance in national governments throughout the world. Our studies in 2003, 2005 and 2007 have produced findings that contribute to the egovernance literature, in particular in the areas of website Privacy/Security, Usability, Content, Services, and Citizen Participation.

e-Governance in Africa From Theory to Action - 2007  986.5 kB

 

Eslovénia - 4 Th Ministerial eGovernment Conference - 2007  429.2 kB

 

Handbook on Implementation of the Services Directive - 2007  659.6 kB

 

Holanda - 4 Th Ministerial eGovernment Conference - 2007  1.5 MB

 

Nações Unidas - Managing Knowledge to Build Trust in Government - 2007  3.0 MB

Governments enabled with ICT tools can be more transparent and more responsive to the needs of citizens and enterprises; more democratic and participatory; and more efficient. This transformation will require new approaches to every aspect of government, from organizational structures and operating practices to personnel systems and service delivery models. E-government provides a vision and a strategy for creating an environment for the transformation of government activities by applying e-business methods to the public sector. E-Government’s ultimate objective is to provide a viable framework to make public services high quality, accessible and convenient. E-Government, in other words, aims to leverage the knowledge of public organizations to improve the provision of services.

Portugal - IDC eGovernment Connection: Anuário TIC para os Sectores da Administração Pública, Saúde e Educação - 2007  5.8 MB

 

Programa de Simplificação Administrativa e Legislativa Simplex' 07 - 2007  1.0 MB

 

The Blogging Revolution: Government in the Age of Web 2.0 - 2007  7.2 MB

In Wikinomics: How Mass Collaboration Changes Everything, Don Tapscott and Anthony Williams (2006) propose that we are seeing the development of a new economic model whereby the whole notion of organizations and companies may be being revised and upended by mass collaboration capabilities. Using the wiki model that underlies Wikipedia, permanent, temporary, or one-time collaboration between individuals and companies of all sizes, outside the boundaries of traditional hierarchies and located anywhere on the planet, can join forces to produce content, goods, and services.

Transcending New Public Management: The Transformation of Public Sector Reforms - 2007  28.6 kB