Gestão e Organização

Serviços Partillhados

 

SFIA The Numbers have it with the launch of SFIA V5, we take a look at how the skills framework affects you - Jan/Fev. 2012  322.9 kB

 

COBIT Framework for IT Governance and Control - Nov. 2011  3.5 MB

 

Desafios de um projecto de IT Governance - Nov. 2011  151.5 kB

 

ISO/IEC 38500: The Market Needs - Nov.2011  1.8 MB

 

As TIC na Administração Pública - Que Futuro ? - Out. 2011  871.6 kB

 

IT Governance e ISO/IEC 20000 - Out. 2011  100.8 kB

 

Maturidade da Governação e Gestão de TI em Portugal - Out. 2011  3.5 MB

 

Contratação Pública em Portugal: Relatório Síntese 2010 - Jan. 2011  264.9 kB

Publicado pelo Instituto da Construção e do Imobiliário, este é o primeiro relatório síntese sobre a contratação pública em Portugal, que reúne os principais indicadores sobre esta área.

Nova Zelandia - Measuring government sector productivity in New Zealand: a feasibility study - Mar. 2010  2.3 MB

 

Cedefop - Skills supply and demand in Europe: Medium-term forecast up to 2020 - 2010  5.8 MB

Anticipation of changing skill needs lies at the heart of the new skills for new jobs agenda. The new Cedefop forecast of changing skill demand and supply in Europe (2) up to 2020 updates the forecasts carried out in 2007-08 by applying improved data and methods. It also attempts to estimate the mediumterm impact of the financial crisis of 2008, and the subsequent recession, based on the available data.

Information Economy Report 2007 - 2008 - 06 Fev. 2008  9.6 MB

 

Doing Business 2009 - 2008  685.0 kB

Doing Business 2009 é o sexto de uma série de relatórios anuais que investigam as regulamentações que melhoram a atividade de negócios e as regulamentações que a restringem. O Doing Business apresenta indicadores quantitativos sobre as regulamentações de negócios e a proteção dos direitos de propriedade que podem ser comparados entre 181 economias — do Afeganistão ao Zimbábue — e no decorre do tempo. São avaliadas as regulamentações que afetam os 10 estágios da vida de um negócio: iniciar um negócio, lidar com alvarás de construção, empregar traba- Sobre o relatório Doing Business (Fazendo Negócios) 1 Visão geral 7 Abrir um negócio - Lidar com alvarás de construção - Empregar trabalhadores - Registro da propriedade - Obtenção de crédito - Proteção de investidores - Pagar impostos - Comércio entre fronteiras - Cumprir contratos - Fechar um negócio - Referências - Notas sobre os dados - Tabela de Facilidade para fazer negócios 15 Tabelas de Países - padrões essenciais de trabalho da OIT - Reconhecimento 19 Sumário lhadores, registrar a propriedade, obter crédito, proteger investidores, pagar impostos, negociar no exterior, cumprir contratos e fechar um negócio. O dados disponíveis no Doing Business 2009 foram atualizados no dia 1º de junho de 2008. Os indicadores são usados para analisar os resultados econômicos e identificar quais reformas funcionaram, onde e por que funcionaram. A metodologia para os direitos legais de mutuantes e mutuários, parte dos indicadores de obtenção de crédito, mudou no Doing Business 2009. Consulte as notas dos Dados para obter detalhes.

Productivity Measurement and Analysis - 2008  5.8 MB

 

SIADAP 1 - Sistema de Avaliação do Desempenho dos Serviços da Administração Pública: Construção do QUAR Linhas de Orientação - 2008  4.1 MB

1. O novo sistema de gestão e avaliação do desempenho na Administração Pública (SIADAP) concretiza uma concepção integrada dos sistemas de gestão e avaliação. 2. A gestão integrada do desempenho pode ser traduzida como um ciclo de gestão no qual, após serem fixados os objectivos de desempenho dos programas e actividades - se possível de forma quantitativa e calendarizada -, o desempenho efectivo é medido e é objecto de reporte. 3. Este novo paradigma organizacional pressupõe a escolha de instrumentos capazes de medir a eficácia, eficiência e qualidade da gestão pública, tendo em vista não só a melhoria do seu desempenho, mas também um propósito de prestação de contas e de transparência de actuação da Administração Pública perante os cidadãos.

A Handbook for Citizen-centric eGovernment - Dez. 2007  413.0 kB

Citizen-centric governments deliver cost-effective, personalised and relevant e-services that simultaneously enhance democratic dialogue. From our study over 24 months for the European Commission eGovernment Unit1 we assessed the ways in which organisations are changing to deliver eGovernment services, and found that a simple focus on the organisation was not sufficient – it is the way in which the organisation mediates a critical relationship between government and citizen that matters.

EUA - Bureaucratic Reform and E-Government in the United States: An Institutional Perspective - 18. Set. 2007  166.2 kB

Technology enactment, an analytical framework that focuses on the processes by which new information and communication technologies come to be used by organizational actors, is distinctly institutional in orientation. An institutional perspective provides a challenge to researchers to integrate attention to structure, politics and policy into studies of e-government. It also invites attention to the roles and relationships of formal and informal institutions. Formal institutions – laws, regulations, budget processes, and other governmental procedures – are central to legitimation and shaping incentives for the use of ICT as an integral and inseparable set of elements in the administrative state. Informal institutions – networks, norms and trust – are equally influential. Challenges in the development of e-government stem from core issues of liberty, freedom, participation and other central elements of democracy. Structurally, however, such challenges may be viewed through an institutional lens in terms of the adequacy of formal and informal institutions to support e-government. An institutional perspective, drawing primarily from economic sociology as well as from the institutional turn in economics, provides a path to deepening studies of information and communication technologies in government in ways that can illuminate state development and capacity. In addition, this chapter describes key institutional developments in e-government during two presidential administrations in the United States as well as key developments in state and local U.S. government.

The Power of Information - Jun. 2007  279.3 kB

This is an unusual review in that it is a story of opportunities rather than problems. It takes a practical look at the use and development of citizen and state-generated information in the UK. For example, information produced by the government (often referred to as ‘public sector information’) includes maps, heart surgery mortality statistics and timetables, while information from citizens includes advice, product reviews or even recipes. Public sector information underpins a growing part of the economy and the amount is increasing at a dramatic pace. The driver is the emergence of online tools that allow people to use, re-use and create information in new ways. Public sector information does not, however, cover personal information, such as credit record and medical histories. This is the first review to explore the role of government in helping to maximise the benefits for citizens from this new pattern of information creation and use.

Compliance Verification in Electronic Public Procurement - Mai. 2007  3.8 MB

The current implementation of verification strategies in the EU/EEA Member States is characterised by the following: - Every Member State technically verifies their system, although the scope and depth varies greatlybetween countries. - The specification phase is considered to be the most important phase, in all cases. It is defined based on the EU Directives that have been transposed into national law (in most Member States) and other national laws, and thus forms the foundation for any subsequent verification mechanisms. - Compliance verification standards and interoperability frameworks have been developed in some countries (France, Germany, UK). They must be adhered to by any public authority (within these countries) embarking on e-procurement development, or considering the purchase of off-the-shelf products for providing e-procurement services to citizens. - Attestation of tools based on national standards is applied in some countries (Czech Republic) and planned in others (France). - Management of verification strategies remains predominantly internal to the public authority, with verification also carried out mostly by the same body, with very few Member States incorporating an independent 3rd party to control and manage these aspects. Less than one-third of Member States use 3rd party verification for specific aspects, such as security.

Study on the Specific Policy needs for ICT Standardisation - Mai. 2007  3.0 MB

This is the report of the Study on the specific policy needs for ICT Standardisation (ENTR/05/59). The European Commission wishes to use standardisation as a policy tool for encouraging the competitiveness of the European Industry, taking into account both the global context and the ICT context. More specifically, the European Commission wishes to use a European ICT standardisation system, responding to the expectations of industrial and societal stakeholders, a tool to support and complement various European policies such as the Competitiveness policy set by the Lisbon agenda, Industrial policy, the Health policy, eLearning, eAccessibility etc. For this reason, the objective of the Study is to provide a thorough analysis of the current state-ofplay of the European ICT standardisation policy and to bring forward recommendations for its future development.

Finlândia - Overview of Enterprise Architecture work in 15 countries - 2007  654.6 kB

 

Study on the:Economic impact of open source software on innovation and the competitiveness of the Information and Communication Technologies (ICT) sector in the EU - Nov. 2006  1.7 MB

The information economy is a large market. Including the provision of infrastructure and services for the creation, exchange and processing of information and communication services as well as the sales of information itself, this market is now in the range of 10% of GDP in most developed countries, and accounts for more than half of their economic growth. Software is one of the key elements driving ICTs’ role in the economy, and the structure, competitiveness, performance of the ICT industry has potential to be strongly affected by Free/Libre/Open Source Software (FLOSS1). Financed by the European Commission’s Directorate General for Enterprise and Industry, a study has been carried out by a team led by UNU-MERIT, the Netherlands, to identify the role of FLOSS in the economy, its direct impact on the ICT sector, its indirect impact on ICT-related sectors and to recommend policies based on forecasted scenarios.

eGovernment in Portugal - Set. 2006  891.1 kB

Portugal is a Parliamentary Republic. The legislative power is held by a unicameral Parliament made up of 230 members elected for a four-year term of office (universal suffrage). Portugal is divided into eight regions that include 308 municipalities.

Information Security Awareness Programmes in the EU - Set. 2006  5.6 MB

The uses of Information Communication Technology (ICT) continue to increase in all Member State countries. As in the past, the benefit to businesses and citizens through increased coverage and advances in technology has been countered by an increasing number of information security breaches. The current environment therefore still demands that Member States continue to promote and develop a “culture of security”.

Breaking Barriers to eGovernment - Overcoming obstacles to improving European public services - Ago. 2006  534.8 kB

This is a ‘work in progress’ report on the goals, initial findings, plans and background of the European Commission’s Breaking the Barriers to eGovernment project1, which began in January 2005. It highlights how results from investigations in the project’s first phase, including an online survey, are helping to clarify the most significant legal and organizational impediments to fulfilling the EU’s eGovernment goals. This includes the initial identification of seven key types of barrier and the main legal foundations that can significantly facilitate or block successful eGovernment outcomes. Feedback2 on the interim results presented here will be combined with further detailed studies and analyses to refine and develop the project’s findings for our final report in December 2007.

Towards the eGovernment Vision for the EU in 2010: Research Policy Challenges - Ago. 2006  1.2 MB

This report summarises the findings of a study carried out in 2005 by the Danish Technological Institute and the European Institute of Public Administration. It was commissioned and edited by the Institute for Prospective Technological Studies1 and forms part of ongoing research work in support of policy making to realise the European vision of knowledge-based government which creates public value and improves cost efficiency.

eGovernment in the Member States of the European Union, 5th Edition - Mai. 2006  7.2 MB

This report is the second compilation of the eGovernment Observatory Factsheets for the 25 EU Member States. It provides the most extensive sum of information to date on the advancement of e-government in the enlarged EU. However, it does not intend to be exhaustive but to provide a complete overview of each Member State’s progress towards e-government.

Government Open Source Policies - Jan. 2006  548.8 kB

This is the third update to our Open Source Policies table. The table tracks explicit governmental policies concerning the use of open source software that have been publicly reported in the press or other media. As with the previous efforts, we do not include a decision by a government to use or purchase open source software, as this may reflect a policy or may be simply be a decision based on price or product.

Infrastructure to 2030 Telecom, land transport water and electricity - 2006  7.5 MB

The OECD is a unique forum where the governments of 30 democracies work together to address the economic, social and environmental challenges of globalisation. The OECD is also at the forefront of efforts to understand and to help governments respond to new developments and concerns, such as corporate governance, the information economy and the challenges of an ageing population. The Organisation provides a setting where governments can compare policy experiences, seek answers to common problems, identify good practice and work to co-ordinate domestic and international policies.

Caracterização dos Recursos Humanos da Administração Pública Portuguesa - 2005  2.4 MB

Este documento faz um panorama da evolução dos recursos humanos dentro da Administração Pública em Portugal, em diversas áreas (2005).

OECD Peer Review of e-Government in Denmark - Set. 2005  1.4 MB

OECD governments are increasingly focusing on the question of how the use of ICT in the public sector can help them do their job better. Today, e-government is clearly more about government than about “e”. This report is one in a series of country reviews undertaken by the OECD to analyse the successes and challenges of e-government in a national context, and to make proposals for action that can help countries improve their e-government efforts. By placing e-government in the context of national public management reform and good governance initiatives, these reviews help countries identify how e-government can best support overall government objectives and performance.

Global e-Government Readiness Report 2005 - From e-Government to e-Inclusion - 2005  2.1 MB

The basic message in this Report is that there are huge disparities in the access and use of information technologies, and that these disparities are not likely to be removed in the near future unless a concerted action is taken at the national, regional and the international levels.

Activity Report 2003 / 2004 - Nov.2004  763.8 kB

To meet the increasing academic and political challenges to EU studies the Jean-Monnet Chair for European Integration at the Research Institute for Political Science and European Affairs at the University of Cologne has developed a broad range of teaching and research activities. The seventh annual report of the Jean Monnet Chair at the University of Cologne – covering the period from August 2003 to August 2004 – introduces the reader to the state of the art of teaching and research activities carried out at and by the department of the chair holder.

G2G E-Government: The Big Challenge for Europe - Set. 2004  2.7 MB

This thesis describes the Government-to-Government (G2G) interactions among European Member States. After an analysis of the present state of affairs and of the difficulties in introducing compatible G2G E-Government into the European Union, we will concentrate on future challenges and on the methodology that Europe has to pursue in order to achieve its objectives.

Business Knowledge Management: A study on market prospects, business needs and technological trends - Jun.2004  3.4 MB

 

White Paper on Enterprise Architecture - Jun. 2003  1.6 MB

E-government is largely a matter of getting public sector IT systems geared to interoperability. The authorities must have the capability to use each other's data so that citizens, companies and case officers do not have to provide and check the same information over and over again. This requires, for example, common data definitions and coherence in the handling of security and users. And it means dispensing with 'technological islands' if we are to create a platform for new work practices.

Quality of Service for IP networks - in Theory and Practice - Out. 2002  790.1 kB

Quality of Service (QoS) for IP networks is a set of methods for establishing better and more reliable performance for today’s and tomorrow’s networks. When transmitting real-time data from such applications as IP telephony, video conferencing and IP broadcasting, it is imperative that the data is transmitted quickly and with even delays. Longer delays mean problems when communicating, varying transfer times means that data packets are delivered too late to be used, or even dropped. As network applications grow more demanding, the networks can not always keep up. Even though a network may offer more bandwidth than needed, disturbances to sound and picture is to be expected because of the competition with other data traffic. QoS can solve many such problems by reserving private channels through a network, or differentiating classes of traffic to prioritise the sensitive data. QoS also contains methods to speed up backbone data transfers by in advance planning complete routes over a network, and avoiding congested or broken connections.

Managing network loads with agent technology - Jun. 2002  371.8 kB

The main objective for this thesis is to implement and compare four multi-agent architectures proposed to manage utilisation levels in distributed computing. One part of this is to find and analyse the attributes that describe how the architectures differ from each other and make them excel in different contexts. The Intelligent Network concept1 from the telecommunication industry is used as sample application for the empirical examinations.

Irlanda - New Connections - A Strategy to realise the potential of the Information society - Mar. 2002  714.9 kB

The networking technologies of the Information Society allow new ways of interacting that challenge the boundaries of what is traditionally possible – in terms of both time and location. We are living through an era where the full potential of these new possibilities is unfolding. The implications are generally accepted to be as far-reaching as those of the industrial revolution.

Electronic Commerce for Development - 2002  652.8 kB

 

Finlândia - Developing and Implementing Knowledge Management in the Parliament of Finland - 2002  1.4 MB

 

Greece in the Iinformation Society - Strategy and Actions - 2002  550.0 kB

Information and telecommunication technologies are rapidly changing the way we work, play, communicate, and are transforming the bases of economic competition. They create, on a global scale, a new Information Society with new conditions and new opportunities for development, prosperity and the quality of life.

Sociedade da Informação no Brasil - Livro Verde - Set. 2000  3.8 MB

A Sociedade da Informação está sendo gestada em diversos países. No Brasil, Governo e sociedade devem andar juntos para assegurar a perspectiva de que seus benefícios efetivamente alcancem a todos os brasileiros. O advento da Sociedade da Informação é o fundamento de novas formas de organização e de produção em escala mundial, redefinindo a inserção dos países na sociedade internacional e no sistema econômico mundial. Tem também, como conseqüência, o surgimento de novas demandas dirigidas ao Poder Público no que respeita ao seu próprio funcionamento.