2008

e.Iniciativas Estudo sobre a Adesão e o Impacto - Dez. 2008  2.4 MB

Conforme referido inicialmente, até Novembro de 2008 o programa e.iniciativas obteve um total de 534.285 adesões, distribuídas por 275.950 alunos, 172.259 formandos e 86.076 professores (vide Gráfico 1). Quanto às taxas de adesão efectivas, a iniciativa e.professor destaca-se com 50% de adesões, seguida da e.escola com 40% de adesões e da e.oportunidades com 31% (vide Gráfico 71). As taxas de adesão apuradas pelo inquérito de Junho de 2008 foram de 44% de adesões para a e.escola, 64% para a e.oportunidades e 38% para a e.professor, superiores às taxas efectivas de Novembro de 2008 no caso das acções e.escola e e.oportunidades. A diferença entre os valores de adesão apurados em inquérito e os apurados com base em dados de actuais adesões efectivas é explicada pelo recente alargamento da distribuição de vouchers aos alunos do 7º, 8º e 9º anos e a formandos inscritos em acções para além daquelas levadas a cabo pelos Centros de Novas Oportunidades.

Finlândia - OECD Study on Digital Learning Resources as Systemic Innovation - Dez. 2008  116.4 kB

Documento da OCDE dedicado a analisar a utilização de recursoso digitais para fins educativos.

Processo Electrónico Perguntas e Respostas - Dez. 2008  476.6 kB

O Ministério da Justiça explica os principais aspectos do Processo Electrónico, implementado no início do ano ao abrigo do programa CITIUS.

Resultado do Inquérito realizado pela UMIC sobre a utilização das TIC em 2008 - Dez. 2008  274.6 kB

 

Information Security Awareness in Financial Organisations - Nov. 2008  1.0 MB

This report targets decision-makers and staff involved in developing information security awareness programmes in financial organisations, a sector which is increasingly threatened by information security breaches. The average loss caused by theft of customer information is on the rise, as is the cost of responding to security incidents. Security breaches in financial organisations not only damage reputation but also cause heavy financial losses, which can be difficult to recover from. According to the 2008 report of the UK Financial Services Authority (FSA), financial services firms could significantly improve their controls to prevent data loss or theft. Moreover, employees are now considered the single most likely cause of security incidents as confirmed by many international surveys including the 2007 Global State of Security and the 2008 BERR survey. Technical solutions are no longer the panacea that they might have been in the past. The effort to mitigate the security risks evolving around the human element is growing, and constitutes an important financial commitment for any organisation. The objectives of this publication are to explain the importance of information security awareness in financial organisations, to analyse the environment and the business drivers which may impact such programmes, and to provide a communication framework to better organise an awareness initiative. Case studies and recommendations are given to help as a starting point for the awareness raising professionals and teams.

Preliminary Study on the electronic provision of certificates and attestations usually required in public procurement procedures: Strategy and implementation roadmaps - Set. 2008  995.4 kB

In this study, the “Preliminary Study on the electronic provision of certificates and attestations in public procurement procedures”, we have examined how 32 different European countries (Member States, Candidate Countries and EEA countries) currently manage the use of attestations in procurement procedures, particularly in an eProcurement context. The goal of the study was to identify if and how electronic attestations are currently issued in each of these countries, whether they can be accepted and validated in public procurement procedures across these countries, and if and how their eProcurement systems could be modified or amended to support foreign electronic attestations, thus facilitating cross border economic activities in these countries and contributing to the creation of an internal market for electronic procurements. As a part of this study, a series of scenarios were created that could be used to build interoperability between existing e-attestation systems, i.e. to ensure that electronic attestations from a tenderer established in one country could be presented to a contracting authority in a different country. These scenarios were then comparatively assessed in order to determine the most efficient or promising ones, and roadmaps were subsequently drafted to implement the most favoured interoperability scenarios. Finally, the study presented a number of recommendations for future actions to gradually improve the availability and usability of electronic attestations in public procurement procedures.

2 nd European CIO Meeting - Jun. 2008  1.2 MB

The second European CIO meeting took place on 13th June 2008 at the Berlaymont building of the European Commission in Brussels. 25 countries were represented and 51 participants attended. Countries were represented by one or more delegates (CIO's and national representatives). It was agreed at the CIO meeting to develop a European Interoperability Strategy and CIOs to steer its preparation. Vice President Kallas whilst delivering a keynote speech at lunch stressed the vital importance of agreeing on the European Interoperability Strategy and encouraged CIOs to continue their common efforts. The French Presidency also supported the European Interoperability Strategy as a priority for their mandate starting on 1st July.

India - Recommendations for Meaningful and Successful e-Governance in India - Jun. 2008  786.2 kB

Este documento analisa os progressos na área da governação electrónica alcançados na Índia, fazendo algumas recomendações sobre a forma como a utilização das Tecnologias de Informação e Comunicação podem melhorar os serviços e o trabalho do Governo.

"Think Small First ": A Small Business Act" for Europe - Jun. 2008  99.7 kB

Managing the transition towards a knowledge-based economy is the key challenge for the EU today. Success will ensure a competitive and dynamic economy with more and better jobs and a higher level of social cohesion. Dynamic entrepreneurs are particularly well placed to reap opportunities from globalisation and from the acceleration of technological change. Our capacity to build on the growth and innovation potential of small and medium-sized enterprises (SMEs) will therefore be decisive for the future prosperity of the EU. In a globally changing landscape characterised by continuous structural changes and enhanced competitive pressures, the role of SMEs in our society has become even more important as providers of employment opportunities and key players for the wellbeing of local and regional communities. Vibrant SMEs will make Europe more robust to stand against the uncertainty thrown up in the globalised world of today.

Explaining International Broadband Leadership - Mai. 2008  2.8 MB

Este relatório traça um panorama da banda larga em 30 países da OCDE, no qual Portugal ocupa o 18º lugar. De acordo com o ranking global, Portugal tem a 7ª Internet mais rápida e a 9ª mais barata dos 30 países analisados.

Open and inclusive policy making: an OECD update - International Conference on Enhancing Citizen Participation in Public Governance - Mai. 2008  2.7 MB

 

Benchmarking ICT use among General Practioners in Europe - Abr. 2008  944.3 kB

This report presents the outcomes of the “Pilot on eHealth Indicators” study, carried out by empirica in association with IPSOS on behalf of the European Commission, Information Society and Media Directorate-General. The data used for this report were collected by means of a survey of primary care physicians and their use of ICT for eHealth purposes. The survey was carried out in all 27 Member States of the European Union and in Norway and Iceland in 2007.

Preparing Europe´s digital future i2010 Mid-Term Review - Abr. 2008  215.5 kB

This Communication confirms the important contribution of information society and media policies to the achievement of the Lisbon goals. It also confirms the validity of i2010 as the reference framework for European information society and media policies. It makes concrete proposals for i2010 to be re-oriented to further promote competitiveness and ICT take-up in Europe. In 2008-2009 the Commission will also develop the long-term agenda for information society and media policies, and prepare an assessment of the overall contribution of ICTs to Europe’s economic performance21. There is a crucial need to develop European policies that both encourage the competitiveness of the leading countries and address the gaps between the high and low performers, thus countering fragmentation among Member States.

The EU-Services Directive - Point of Single Contact: Framework Architecture and Technical Solutions - Abr. 2008  3.1 MB

 

A Mudança na Administração Pública - Mar.2008  1.9 MB

Inquérito realizado aos participantes do 5.º Congresso Nacional da Administração Pública, em Novembro de 2007

Analysis of Member States´Activities - Mar. 2008  939.5 kB

The “Analysis of Member States’ Activities” provides an analysis of those activities in relation to the Services Directive and its preparation. The aim of the report is to identify, revise, analyse and follow up the current and upcoming activities as well as the related documents from the identified players – specifically, the Member States, in this case – that underline the relevant parts of the work necessary to prepare for the Services Directive.

E- Government Satisfaction Index American Customer satisfaction Index - Mar. 2008  1.1 MB

 

EUA - Fy 2007 Report to Congress on Implementation of The E-Government Act of 2002 - Mar. 2008  260.3 kB

The use of information technology to provide consistent access to and dissemination of government information is essential to promote a more citizen-centered government in a cost-effective manner. Agencies manage web-based technologies and services to help citizens obtain government information and services. In addition, agencies use information technology to communicate with the public and gather feedback to determine whether Federal programs are achieving results and meeting user needs. E-Government is the result of this use of information technology to improve citizen access to government information and services.

Portugal - eGovernment Factsheets - Mar. 2008  673.3 kB

This document is not intended to be exhaustive. Its purpose is to give an overview of the general eGovernment situation in Portugal. Although every care has been taken to ensure accuracy, the information herein should be treated as indicative and no responsibility for errors can be taken. Neither the European Commission nor any person acting on its behalf is responsible for the use that could be made of the information provided.

Where is e-government going in 2020 ? - Mar. 2008  296.1 kB

 

Study on the Measurement of eGovernment user Satisfaction and Impact - 2008  3.5 MB

For the purposes of clarity, we examine separately the actual findings that emerged from the survey itself, and observations with regard to the survey instrument and methodology used. The objectives and findings of the study The European Commission Information Society and Media study on measurement of user satisfaction and impact has developed a multilayer user-satisfaction and impact measurement toolkit aimed at providing both policy makers and public agencies with the necessary information and tools for the analysis of public sector service provision. This standardized survey framework provides a hands-on approach to a set of customizable survey tools. Its methodology offers a rich and solid foundation for analysis based on state-of-the-art experiences accumulated both on the EU and international levels.

An e-Government Truth Potential CO2 efficiencies from online provision of local government services - Jan. 2008  555.0 kB

This project examines the carbon footprint of five services provided by local government, based on data provided by a Sunderland City Council case study, and assesses whether this carbon footprint could be reduced by greater online provision of these services.

Criteria for Performance Excellence - Jan. 2008  4.3 MB

 

Final Evaluation of the eTEN Programme RAND Europe - Jan. 2008  277.8 kB

RAND Europe has undertaken a final evaluation of the eTEN programme. This programme nominally finished at the end of 2006 although some project activities contracted late in its life continue. Key findings of the evaluation.

Towards Government at a Glance: Identification of Core Data and Issues related to Public Sector Efficiency - Jan. 2008  2.2 MB

This is the second Working Paper in the series of three annual papers that the Public Governance and Territorial Development (GOV) Directorate publishes in preparation for its major biennial publication, Government at a Glance, planned for late 2009. Government at a Glance will provide a suite of key indicators of good government and efficient public services, which will help governments to better assess, plan and measure the performance of their public sector and, over time, the impacts of their public sector reform agendas. Government at a Glance, planned for late 2009. Government at a Glance will provide a suite of key indicators of good government and efficient public services, which will help governments to better assess, plan and measure the performance of their public sector and, over time, the impacts of their public sector reform agendas. Working Paper No. 1 (WP1), “Towards Better Measurement of Government”, proposed a comprehensive data classification and analysis framework for Government at a Glance. It recommended that the publication be structured around six categories of variables: revenues; inputs; public sector processes; outputs; outcomes; and antecedents or constraints that contextualize government efficiency and effectiveness. It took stock of available and comparable OECD data on revenues, inputs and public sector processes and was accompanied by three technical papers that set out in detail the proposed approach, discussed the major challenges in output and outcome measurement in the public sector and raised technical alternatives for expert review and comment.

Administration on the Net The ABC guide of eGovernment in Austria - 2008  3.5 MB

The institution-wide cooperation of all relevant decision makers within the Federal Platform Digital Austria contributes to the consolidation of existing structures and a clear distribution of competency in the implementation of eGovernment. The progress that has already been made in the implementation of administration-wide eGovernment services is the result of countless work groups working together to bring about a user-friendly eGovernment.

An Honourable Calling: Political Memoirs - 2008  23.0 kB

 

Communicating with Congress how the Internet has Changed Citizen Engagement - 2008  2.5 MB

As discussed in the introduction to this report, the goal of our Communicating with Congress project is to improve the interactions between citizens and Congress. The Internet has affected the relationship between citizens and Congress in many ways, some of which have only begun to be identifi ed and explored. One thing is certain: there are deeply-held frustrations, formidable challenges, and tremendous opportunities on both sides which are often getting in the way of the interactions themselves. There is so much attention being paid to the operational details of sending and receiving messages that it has become easy to lose sight of the big picture. These messages are part of the debate that is at the very heart of a vibrant and robust representative democracy. The fi ndings of our research are both heartening and daunting to Congress. They are heartening because it appears that citizens really do want to hear from and interact with their Members of Congress. They are daunting because citizens’ preferred method for doing so – online – is currently a weak point for many congressional offi ces. It also seems as though congressional offi ces face a challenge in improving their images, especially with people who contact them, but the opportunity is certainly there for offi ces that choose to seize it. Up to now, the incentives to congressional offi ces for genuinely embracing online communications have been unclear, since there has been limited data to demonstrate the need and value to doing so. Our research now offers some compelling reasons. After all, it seems that the people who are most engaged – those who have contacted Congress, who are involved in other political activities, and who are members of interest groups – are even more interested in using online tools for civic engagement than their less politically active counterparts

Communication de la Commission au Parlement Européen, au Conseil, au Comité Économique et Social Européen et au Comité des Régions: Vers une Société de l´Information Accessible - 2008  85.3 kB

La société actuelle étant en train de devenir une «société de l'information», les produits et services informatiques conditionnent de plus en plus directement notre vie quotidienne. Toutefois, à cause d'une faible e-accessibilité, nombre d'Européens souffrant d'un handicap sont toujours dans l'impossibilité de tirer profit de la société de l'information. Récemment, il a été accordé une grande attention au problème de l'e-accessibilité qui y a gagné une forte visibilité politique. Dans leur «déclaration de Riga» de 2006, les ministres européens ont fixé des objectifs pour que des progrès significatifs soient accomplis d'ici à 2010. En 2007, l'analyse comparative des performances a montré que les progrès étaient encore trop lents et qu'il fallait faire plus d'efforts pour atteindre les objectifs de Riga. Vu l'importance croissante d'internet dans la vie de tous les jours, l'accessibilité du web, notamment des sites web de l'administration publique, s'est imposée comme une priorité absolue.

Communication from the Commission to the Council, the European Parliament, the European Economic and Social Committee and the Committee of the Regions: Action Plan on e-Signatures and e-Identification Facilitate the Provision of Cross-Border - 2008  72.8 kB

 

ICT Information and Communication Technologies - 2008  603.6 kB

A Theme for research and development under the specific programme “Cooperation” implementing the Seventh Framework Programme (2007-2013) of the European Community for research, technological development and demonstration activities

ICT Research The Policy Perspective: e-Government and e-Participation - 2008  485.9 kB

Relatório da Comissão Europeia sobre a utilização do Governo Electrónico e Tecnologias de Participação por parte dos países daUnião Europeia, nomeadmente para melhorar a interacção entre as administrações públicas, empresas e cidadãos.

Improving Technology Utilization in Electronic Government around the World - 2008  548.7 kB

Este documento é um relatório publicado pela Brookings Governance Studies dedicado ao estado actual do eGovernment, que teve como base uma análise a mais de 1600 sites governamentais de 198 países. Portugal ocuapa a 18ª posição no ranking global e a 5ª na UE.

Inside Project Red Stripe: Incubating Innovation and Teamwork at the Economist - 2008  29.0 kB

 

Irlanda - Towards an Integrated Public Service - 2008  729.0 kB

Ireland’s economic success story is one that many OECD countries would like to emulate. While the reasons underpinning Ireland’s success are varied, the Irish Public Service has played a central role in ensuring that the right economic, regulatory, educational and social conditions are in place to facilitate growth and development. As with other OECD countries, Ireland has continually sought to modernise and reform its Public Service systems and practices to ensure that it can continue to meet the needs and expectations of Government and citizens. Over the past decade, thanks in no small part to its economic performance, the country has also seen significant changes in its demographic make-up. Ireland is now looking for new directions in which to further renew its agenda for public service modernisation, so that it continues to deliver improved outcomes for citizens, to respond to shifting and complex societal needs, and support business in gaining competitive advantage, thereby contributing to sustained economic success for Ireland. The approach taken by Ireland in trying to assess its Public Service as a whole is a first in terms of reviewing and seeking to benchmark the Public Service and its contribution to national well-being and quality of life. In undertaking this first such Review, the OECD provides a new and different kind of analysis that seeks to contribute both to a renewed agenda for Public Service reform in Ireland, and to the international effort to describe a comprehensive approach for public service reform. The line of inquiry suggested by the OECD in terms of deepening connections at all levels may offer member states new directions or ways to advance their reform agendas.

Livro - Gestão do Conhecimento na Administração Pública - 2008  3.8 MB

 

Modernização Tecnológica das Escolas 2007/08 - 2008  1.8 MB

Este é um estudo realizado pelo Gabinete de Estatística e Planeamento da Educação destinado a avaliar a utilização e implementação das Tecnologias de Informação nas escolas portuguesas, públicas e privadas.

O Tempo de Resposta das Conservatórias 2008 - 2008  286.1 kB

Neste documento o Ministério da Justiça português faz uma apresentação sobre a evolução a nível da informatização das conservatórias nacionais, entre 2005 e 2008.

Report to Congress on the Benefits ofthe President´s E-Government Initiatives - 2008  4.9 MB

The Federal government is delivering results through expansion and adoption of electronic government principles and best practices in managing information technology (IT). Through the implementation of these principles, the government is increasingly providing timely and accurate information to citizens and government decision makers while ensuring security and privacy. In the fall of 2001, the Office of Management and Budget (OMB) and federal agencies identified 24 EGovernment initiatives which were approved by the President’s Management Council. Operated, managed, and supported by agencies, these initiatives provide high-quality, common solutions such as citizen tax filing, federal rulemaking, and electronic training. Beneficiaries include citizens, businesses, and Federal and state government employees.

Simplex 2008  249.1 kB

É o terceiro balanço do programa de simplificação e modernização administrativa Simplex 2008, que segundo o Governo já tem quase 62 por cento das medidas previstas concluídas.

Simplex 2008 - Quanto mais Simples, Melhor - 2008  1004.5 kB

Este é o relatório de balanço da terceira edição do programa Simplex, relativo ao ano 2008.

The Role of the Government Chief Information Officer - 2008  904.1 kB

In October 2007, CIO Magazine celebrated the 20th anniversary of its inaugural issue by looking back on how the role of the CIO, or chief information officer, had changed since 1987. Carl Wilson, now CIO of Marriott International, traced the emergence of the IT professional from data processing managers to business leaders “with a meaningful seat at the table.” Today, CIOs “are accountable not only for using technology to enable business processes but also for helping shape the strategic direction of our companies and driving profitability,” he said. “We are now expected to be business leaders foremost,” positioned “to achieve the real value of IT.”

Un E-Government Survey 2008 - From E-Government to Connected Governance - 2008  1.5 MB

A trend towards reforming the public sector has emerged in many countries in recent years spurred, primarily by the aspirations of citizens around the world, who are placing new demands on governments. The success of government leaders is increasingly being measured by the benefits they are creating for their constituents, namely, the private sector, citizens and communities. These ‘clients’ of government demand top performance and efficiency, proper accountability and public trust, and a renewed focus on delivering better service and results.

Web 2.0 in Government: Why and How ? - 2008  1015.2 kB

Este documento faz uma análise à forma como as aplicações da chamada Web 2.0, cada vez mais utilizadas, são utilizadas e podem ser utilizadas pelas administrações públicas.

Working Beyond Walls: The Government Workplace as an Agent of Change - 2008  5.0 MB